From time to time, we’ll re-air a previous episode of the show that our newer audience may have missed. During this episode, Santosh is joined by Carla DeSantis, Operations Transformation Partner at PwC. Carla shares insights on the future of supply chain management, emphasizing the role of technology and business model innovation. Key topics include the challenges of technology investments, AI integration, workforce upskilling, and climate considerations. Carla also highlights findings from PwC's digital trends survey, noting issues like the lack of expected returns on tech investments and the importance of clear objectives. The episode underscores the need for agile methodologies, robust data security, collaborative approaches in supply chain operations, and more.