“If you want a family, you should have a family. I hope your kids work at the company one day.” – James C. Rhee
We couldn’t have asked for a more inspiring guest to The Forward Podcast than James C. Rhee - CEO, Founder, Author, Educator, and Private Equity Investor. He’s helped transform iconic brands, stood on global TED stages to speak about leadership, and guided young minds at Howard, MIT, and Yale.
James shares the lessons that shaped him - from childhood to the C-suite.James’ journey spans some of the most fascinating intersections of human experience and professional growth:
From early life experiences to building businesses, James’ story is anchored in one thing: helping people see what’s possible and act with care.
Episode Chapters:
01:28 – Welcome & Introduction
06:30 – Red Helicopter Story: Childhood lessons on agency
26:00 – Kindness in Business
45:10 – Managing Fear & Ego: Overcoming internal barriers
55:30 – Storytelling in Business: Aligning teams and culture
58:05 – Technology & Agency: Using AI without losing core values
1:01:00 – Final Reflections: Practical advice for life and work
Whether your goal is personal growth, leadership impact, or building stronger relationships, this episode is packed with actionable stories, insights, and tools you can start using today.
🎙️"If you don't have diversity in lived experiences, we're going to start to perpetuate by an infinite magnitude the inequalities that already exist in the system.”
We met Samantha at Money 20/20 Bangkok and knew we had to bring her onto the show. In this conversation she challenges assumptions, surfaces hard truths, and shows how inclusive design isn’t just ethical - it’s smart business.
In this special conversation, we dig into:
✓ What gets missed when there’s no diversity at the decision-making table
✓ The danger of designing for “ideal” users instead of real, messy humans
✓ Why chasing hype without asking the right questions leads to fragile solutions
✓ Practical ways fintech teams can build better, more thoughtful innovation from the ground up
Whether you design products, build policy, lead teams, or care about fairer systems - this episode will make you rethink how finance gets built.
#TheForwardPodcast #Rethink #SmartOSC #SamanthaLee #Fintech #InclusiveDesign #Innovation
Link to buy the book! Redesigning Thinking: How Service Design is Solving Our 21st Century Challenges
https://www.amazon.com/Redesigning-Thinking-Service-Solving-Challenges/dp/3111392821
💡 “When we make a decision, we are in fact designing. And if we are making that decision without considering the human being, then that's a poor decision.” – @CliveGrinyer
To put it simply: if you’re human, this episode is for you.
We couldn’t have dreamed up a better guest to close out this season of The Forward Podcast: Rethink than Clive Grinyer — one of the leading voices in service design and author of the brand-new book Redesigning Thinking: How Service Design is Solving Our 21st Century Challenges.
Clive’s career spans some of the most fascinating corners of design:
From physical products to digital interfaces to entire customer journeys, Clive’s work has always been anchored in one thing: making design genuinely serve people.
In this conversation with our host @AzizaOBeirne we explore the following chapters:
Episode Chapters:
Whether your goal is business growth, social impact, or simply building stronger relationships with your customers, this episode (and Clive’s book) is packed with accessible insights, stories, and tools you can use right away. #ServiceDesign #DesignThinking #TheForwardPodcast #FutureOfBusiness
What if rethinking your shopping list could change the world?
In this episode of The Forward Podcast: Rethink, we’re joined by @ChrisBaker, award-winning strategist, social entrepreneur, and author of Obsolete: How Change Brands Are Changing the World.
Chris is the driving force behind:
🧻 Serious Tissues – tackling deforestation with recycled, plastic-free toilet paper and nearly 2 million trees planted
☕ Change Please – a coffee company that’s helped thousands of people out of homelessness through barista training and employment
We dive into:
💡 What defines a Change Brand—and how they’re disrupting tired categories
💸 Why your wallet may be more powerful than your vote
⚡ How legacy companies can rethink from the inside out
🏷️ What brands like Tony’s Chocolonely, Wild, and Liquid Death are getting right—and why they’re gaining loyalty fast
Whether you're a brand builder, a conscious consumer, or just someone wondering how small habits can create big ripple effects—this conversation will get you rethinking the power of your personal spending.
#TheForwardPodcast #SmartOSC #ChrisBaker #Obsolete #ChangeBrands #SeriousTissues #ChangePlease #ConsumerPower #Rethink #BrandStrategy #ImpactBrands
Finance in Asia is moving fast. But is it moving in the right direction?
Right now, too many fintech solutions are built for the top of the pyramid , for people with stable incomes, credit histories, and easy access to financial services.
That leaves millions excluded and opens the door for predatory products to fill the gaps.
At the same time, cross-border payments remain fragmented. Regulation struggles to keep pace with innovation. And while AI is racing ahead, too often it’s being used to replicate outdated processes instead of truly rethinking what’s possible.
So: What needs a rethink?
And how can we build a future of finance that is truly inclusive, effective, and human?
In this episode, recorded at Money20/20 Asia, you’ll hear from the people asking and answering the hard questions, and shaping what comes next.
Featuring voices from (in order of appearance)
Hosted by:
About The Forward Podcast: Rethink - When the old answers don’t fit, it’s time for new questions.
Rethink is a new season of the award-winning Forward Podcast built around slowing down, questioning assumptions, and sitting longer in the problem stage - before rushing to solutions.
Too often, businesses cling to what they know, hiding behind the old “this is how we’ve always done it” line. It's the fastest way to kill diversity of thinking, new ideas, and meaningful change.
This series is about rethinking what's broken: outdated products, workplaces stuck in the past, leadership resisting change, and tech that no longer serves the people using it.
In each episode, we sit with rethinkers: founders, creators, strategists, and innovators, who are challenging norms and building better ways forward. From redesigning shopping experiences to making digital finance more accessible, we explore how slowing down to ask better questions leads to stronger, more human-centered futures. Because solving yesterday’s problems with yesterday’s solutions won’t get us where we need to go.
Slow down. Look closer. Build better.
Brought to you by SmartOSC, a global digital transformation agency https://www.smartosc.com/
#Money2020Asia #Money2020Bangkok #Money2020 #Fintech #Banking #InlcusiveBanking #Innovation #Panelists #Innovation #Money2020Europe
3 days.
200 of Asia’s most influential tech leaders, banks, startups, retailers, regulators, and creators, all under one roof to talk about where the future of fintech is heading.
Thousands of guests.
One big question: What made you rethink?
We went floor to floor at @Money20/20 Asia, one of the biggest fintech events in the world, to speak with speakers and attendees who are actively shaping the future of finance.
We asked them 👉 What moment at Money20/20 has stopped you in your tracks and made you rethink?
From AI’s double-edged potential to fraud, inclusion, and rethinking what real innovation actually looks like, this episode captures brilliant moments that may stick in your mind for days to come.
🎙️ Featuring:
• @MedhySouidi (DBS & @WhatTheFintech) – on GenAI use cases beyond banking in Asia
• Sunday Domingo (Standard Chartered) – on collaboration and the push-and-pull of AI
• Christian Villegas (BPI) – on protecting vulnerable users and cross-border innovation
• Neha (Dept) – UX and designing unfiltered, honest conversations
• Eric (Tookitaki) – on why digital literacy is key to protection
• Puneet Kambir (Grab) – on risk, fraud, and the upside of a unified AI narrative
• Oliver Beaumont (Tarn) – on what really matters in payments
• Samantha Lee (Discover) – on inclusive design and the cost of chasing hype
Hosted by:
👇 If you were there, what moment made you stop and rethink? Leave a comment below
About The Forward Podcast: Rethink - When the old answers don’t fit, it’s time for new questions.
Rethink is a new season of the award-winning Forward Podcast built around slowing down, questioning assumptions, and sitting longer in the problem stage - before rushing to solutions.
Too often, businesses cling to what they know, hiding behind the old “this is how we’ve always done it” line. It's the fastest way to kill diversity of thinking, new ideas, and meaningful change.
This series is about rethinking what's broken: outdated products, workplaces stuck in the past, leadership resisting change, and tech that no longer serves the people using it.
In each episode, we sit with rethinkers: founders, creators, strategists, and innovators, who are challenging norms and building better ways forward. From redesigning shopping experiences to making digital finance more accessible, we explore how slowing down to ask better questions leads to stronger, more human-centered futures. Because solving yesterday’s problems with yesterday’s solutions won’t get us where we need to go.
Slow down. Look closer. Build better.
Brought to you by SmartOSC, a global digital transformation agency https://www.smartosc.com/
#Money2020Asia #Money2020Bangkok #Money2020 #Fintech #Banking #InlcusiveBanking #Innovation #Panelists #Innovation #Money2020Europe
What does it really mean to rethink not just technology — but the culture behind it?
In this episode, we talk to Shawn Lim, a journalist-turned-solopreneur whose work now lives at the intersection of identity, media, and digital transformation. After more than a decade reporting on adtech, agency shifts, and marketing innovation across APAC, Shawn now runs Human Algorithm — a newsletter and podcast that challenges surface-level stories in business and explores more human, inclusive ways forward.
We cover #AIagents, #brandloyalty, #parenting, #burnout, and why #internalculture is no longer something that stays hidden behind closed doors. Shawn shares his own story of #reinvention, from being told he couldn't write without a degree, to becoming one of the best tech reporters in #APAC.
“We live in an age of automation, but we still need that human connection. That’s why I chose the name Human Algorithm.” - Shawn Lim
Whether you're working in retail, BFSI, or tech or you're simply trying to build something that lasts this episode is about moving beyond the hype and doing business in a way that feels more honest.
⏱️ Episode Chapters:
00:00 – What moves Shawn forward
07:29 – Bullying & self-acceptance
11:28 – Solopreneur life & parenting
15:38 – Human connection in the attention economy
19:21 – Accountability & what AI could actually solve
23:22 – Outdated business assumptions
26:44 – Future trends: storytelling, B2H, and AI agents
30:22 – The fall of brand loyalty
34:33 – Burnout & letting go of people-pleasing
The Let Them Poem by Cassie Phillips
The Let Them Book from Mel Robbins
Flat websites. Frustrating Size Guides. Endless scrolling. Overwhelmed customers.
While it seems everything else has evolved around us, in 2025, online hopping still hasn’t caught up with consumer needs. To kick off our Rethink series, we speak to Olivia Lee. Olivia is the founder of LIVVIUM, a digital fashion and Web3 consultancy helping brands create more immersive, human-centered experiences online. Named one of the Top 100 Global Women in Emerging Tech, she works at the intersection of digital fashion, consumer experience, and the future of the metaverse. In this episode, Olivia challenges the assumptions digital fashion and retail need to rethink and shows us what a better future could look like.
In this episode, we talk about:
If you’d like to skip along to key moments that work best for you, here you go:
00:00:00 - Olivia Lee: Speaking on Retail & Reinvention
04:00 - Career Journey &Coming across the Metaverse
07:40 - Metaverse Career Path
11:13 - Human-Centric Digital Fashion
15:05 - Digital Fashion: Moving from Novelty to Community
18:32 - Digital Fashion's Evolution
22:16 - Digital Fashion: Innovation
26:01 - Brand Loyalty Through Data
30:05 - Metaverse Shopping Revolution
37:10 - The Future of Fashion & AI Agents
About The Forward Podcast: Rethink- When the old answers don’t fit, it’s time for new questions.
Rethink is a new season of the award-winning Forward Podcast built around slowing down, questioning assumptions, and sitting longer in the problem stage - before rushing to solutions.
Too often, businesses cling to what they know, hiding behind the old “this is how we’ve always done it” line. It's the fastest way to kill diversity of thinking, new ideas, and meaningful change.
This series is about rethinking what's broken: outdated products, workplaces stuck in the past, leadership resisting change, and tech that no longer serves the people using it.
In each episode, we sit with rethinkers: founders, creators, strategists, and innovators, who are challenging norms and building better ways forward. From redesigning shopping experiences to making digital finance more accessible, we explore how slowing down to ask better questions leads to stronger, more human-centered futures. Because solving yesterday’s problems with yesterday’s solutions won’t get us where we need to go.
Slow down. Look closer. Build better.
When the old answers don't fit, it’s time for new questions.
New season coming soon:🎙The Forward Podcast: Rethink!
A lot of the problems we’re trying to solve today are built on assumptions that no longer fit.
We’re asking:
What’s overdue for a rethink?
Instead of rushing to solutions, we're sitting longer in the problem stage.
This season, we’re speaking to rethinkers. The ones who stay curious instead of comfortable. The ones who are rethinking how we build communities, how we design shopping experiences, how we make digital finance more accessible - those who are rethinking outdated products, workplaces stuck in the past, leadership resisting change, and tech not serving the people using it.
Because solving yesterday’s problems with yesterday’s solutions won’t get us where we need to go.
Slow down.
Look closer.
Build better.
First guest announcement coming to you this Friday, 25th April - Subscribe wherever you get your podcasts.
In this episode, we’re peeling back the layers with Rebecca Parsons — Board Member, Author, Speaker, and Former CTO Emerita of Thoughtworks!
As a long-term tech devotee, Rebecca has left her mark across academia, government research, nonprofits, startups, manufacturing, and massive enterprises. She’s a passionate advocate for programming languages, AI, and evolutionary computation — all while keeping her feet firmly planted in the ever-evolving tech community.
💡 In her own words:
"I’m a geek through and through. I can’t imagine not being in the technology community. That’s just who I am."
What’s inside this conversation:
…and so much more! 🌟
In this episode, we’re peeling back the layers with @CharityMajors, CTO and Co-Founder of @Honeycomb.io, the pioneers of observability for complex systems.
Charity’s career has been built on designing and managing massive distributed systems at Parse (acquired by Facebook), Facebook, and Linden Lab (makers of Second Life). She’s also the co-author of #ObservabilityEngineering and #DatabaseReliabilityEngineering (O'Reilly).
In this conversation, we don’t hold back! Charity and Aziza dive into what’s causing tears of joy and tears of frustration in the tech world as well as discussing:
...and so much more! 🌟
Cut The Onion, hosted by @AzizaOBeirne, is a mini-series where we peel back the layers of tech roles, exploring the stories of those working in tech across various industries. Honest takes, trends, and tips for going forward! Brought to you by @SmartOSC- www.smartosc.com
Today, we're peeling back the layers with Philip Gill, CTO at SmartBox Group - the number one experience #gift provider in Europe, selling millions of gifts every year!!
From #QualityAssurance to #CTO, it's a road less traveled, but it comes with incredible stories and perspectives.
These stories include Phil’s experience working in various countries before joining Smartbox a decade ago. How he has surrounded himself with smart, driven, and passionate people, who always keep user experience at the heart of their work.
As a CTO, Phil advocates for #sustainable working environments and avoiding single points of failure.
In this episode, we hear all of this and more…
Cut The Onion, hosted by @AzizaOBeirne, is a mini-series where we peel back the layers of tech roles, exploring the stories of those working in tech across various industries. Honest takes, trends, and tips for going forward!
Brought to you by @SmartOSC
In this episode, we’re peeling back the layers with Florian (Flo) Pasquier, CTO at Carma. From engineer to co-founder and CTO, Flo’s career has been filled with eye-opening twists, turns, and valuable lessons! We’ll be getting a front-row seat to his brilliant mind and experiences and hearing about why building strong engineering teams with empathy and storytelling is critical for navigating the fast-changing tech landscape.
You’ll hear all of this and more:
About Carma: Carma is a fully digital car dealership, offering a wide range of quality pre-owned vehicles at fixed prices, delivered right to the home with a 7-day returns policy with no questions asked! Visit their website here About Cut The Onion: Cut The Onion is a mini-series where we peel back the layers of what it truly means to be a Chief Technology Officer. We’re diving deep into tech roles that are often misunderstood, exploring the stories of leaders across various industries, and bringing you the honest takes, trends, and tips you need to move forward. It is all brought to you by SmartOSC - With 18 years in operation, SmartOSC is an award-winning digital commerce agency of 1,000+ experts, across seven countries including Vietnam, Australia, Singapore, Japan, Thailand, the US, and the UK. Check out our website: https://www.smartosc.com/
“We cannot solve a misuse of trust in people with blockchain technology. But I think what we can solve is the trust in systems challenge.”
Today, we're peeling back the layers with Sebastian Bode, The VP of Engineering at the Cardano Foundation. Sebastian turned his childhood dream job at Ubisoft into a career that’s spanned robotics, automotive, finance, and now blockchain! After years as an engineer, Sebastian made the leap to leadership and realized what really excites him isn’t just solving technical problems—it’s working with people and creating environments and systems that thrive on truth, education, resilience, and adoption. We spoke to Sebastian to hear about his experience, getting to the core of his motivations and the future of the Cardano Foundation.
Here’s what you can expect to hear:
...and much more! Also, this week, over 10,000 attendees from over 25 countries will gather in Dubai for the Cardano Summit 2024. The Cardano Foundation will be joined by speakers such as Binance CEO Richard Teng and Animoca Labs Co-Founder and Chairman Yat Siu at the global blockchain event. The Cardano Summit brings together industry leaders, blockchain enthusiasts, regulators, policymakers, engineers, and developers. You can still get tickets by clicking the link below, listeners of Cut The Onion also get a lovely 10% discount on tickets by using the code: CDS24MEDIA10 https://summit.cardano.org/
What is Cut The Onion, we hear you ask? It’s a mini-series where we peel back the layers of tech roles. We’ll be getting to the core of tech roles that can oftentimes be misunderstood and exploring the stories of those working in tech across a multitude of industries - bringing you honest takes, trends, and tips for going forward.
In this premiere episode of our brand-new mini-series Cut The Onion, we're kicking things off by sitting down with Joel Beasley, the creator of @ModernCTO (ModernCTO.io) Joel Beasley is somewhat of a CTO whisperer - he’s interviewed almost 1,000 CTOS since releasing his book ‘Modern CTO’ and podcast of the same name. In this episode, Joel takes us behind the curtain to share the lessons he’s learned from countless conversations, his personal journey as a CTO, and what is the source code of his being, his core, and what moves him forward in life. We’ll peel back layers on:
If you want to skip to any point:
#CTO, #Podcast, #ModernCTO, #GaryVaynerchuk, #Microsoft, #Interviews, #Technology, #AGI, #Future, #Death, #AI, #VeniceAI, #Transparency, #Ethics, #NanonuclearTechnology, #ZeusAndOdinReactorSystems, #Misconceptions, #Communication, #Leadership, #BusinessSystems, #Mentorship, #Principles, #Laundry, #Robots, #NeverGivingUp
If you could speak to your future self, what advice would you offer? That’s the question we've been asking our guests this season. To celebrate #InternationalPodcastDay, we’re wrapping up this season with a special compilation of sage advice from our brilliant lineup!
From savoring the wins, and trusting your gut, to promoting people sooner, this season has been filled with invaluable wisdom to help you move forward.
We’ll also have a very exciting announcement to make so make sure to stay to the end to hear about it!
In this episode, you’ll hear from:
Are traditional office cultures meeting their end? What happens when you start investing in the ROI of Human Connection? (Spoiler alert: great things will happen!)
In this episode of #TheForwardPodcast, we're joined by Emily Hinks, founder and CEO of Mischief Makers. She’s shaking up the Future of Work with her delightfully unconventional, human-centered approach to team collaboration and growth, using facilitation as fuel for good! Emily shares her mischievous methods that have attracted brands like Netflix, Spotify, Nike, and Greenpeace into her orbit. Whether you’re a team member, manager, founder, or CEO—hybrid or fully remote—you can expect relatable, practical tips and real-world examples that highlight the rewards of investing in Human Connection for a brighter future at work. If you’d like to skip along to key moments that work best for you - here you go:
Check out Emily’s Check-in Generator for a fun way to energize your meetings or explore Mischief Makers’ Hybrid Facilitation Training to lead groups more effectively in today’s evolving work environment.
You can find out more at Mischiefmakers.co and EmilyHinks.com! About The Forward Podcast: In a world where technology intertwines with every aspect of our lives, how do industry experts and leaders plan to navigate forward? Explore bold moves and strategies for success amid constant disruption. Learn the ideas, behaviours, tools, and trends they'll leave behind, and those they'll carry forward to shape the future of work, life, and leadership. Each episode is hosted and edited by Aziza O'Beirne.
“We have to leave behind the fear of what might go wrong and replace that with the opportunity of what happens if it goes right.”
We’re so happy to have Terry O’Connor OBE on this episode of #TheForwardPodcast! With over 20 years of experience transforming global businesses and a track record that includes CEO roles at Courts Asia and Matahari.
Today, Terry brings his strategic vision and fresh perspectives to companies like Bain and Company, Mirakle, and Trustana.
He’s also the author of Why Not? The Story of a Retail Maverick and Courts, and has received numerous accolades, including an OBE from Her Majesty The Queen and an Honorary Doctorate from the University of Stirling.
In this episode, Terry shares his unique insights on:
Transforming Global Businesses
The Importance of Feedback and Learning from Mistakes
The Future of Retail in Southeast Asia: Decision-Making and Digital Strategies
Tech Vendor Partnerships: Moving Beyond the Pitch
Breaking Down Internal Silos
Opportunities and Threats of AI
What Brands Should Embrace Moving Forward
What CEOs Should Leave Behind
And much more!
Episode Breakdown:
01:00 OBE: Honors
02:45 Future of Leadership, Retail
04:01 Balancing Life's Aspects
06:12 Career: Start to Finish
08:52 Action Overcomes Fear
10:37 Strategy: Curiosity, Collaboration
13:11 Decision-Making: Doors Analogy
15:38 eCommerce and Retail Challenges
17:06 Adapting Communication
21:11 Building Trust: New Offerings
26:57 AI: Power and Threats
30:46 What is Technology for? Improving Lives?
31:00 AI Chatbots: Helpful or a Hindrance?
32:15 Change Management with Technology & Enhancing Data Literacy
32:48 What Does Good Execution Mean?
33:18 Vendor Reliance Issues
34:48 Agile Tech Partnerships
37:08 Marketing in Tech Decisions
38:45 Team Involvement in Projects
40:16 Future of Retail
43:19 Sustainability Focus
45:10 What Makes A Good Leader?
Click here to VOTE for us at the Asia Podcast Awards with Radio Info and Radio Days: https://lnkd.in/gVCdHQug We'd be so grateful for your votes in two categories
1. Best Interview Podcast (The Forward Podcast)
2. Best Money and Business Podcast (The Forward Podcast)
Thank you!! Now, enough about us. Please meet our next brilliant guest:
Andre Menezes started his first business at 12 years old and looked at life, processes, and products with a simple question: Is there a better way?
Years later, this question led him from engineering to co-founding TiNDLE, which raised $130 million in capital, setting the record for the largest “Seed and Series A” ever raised by a plant-based meat company.
So, what was the recipe for success that took TiNDLE from starting from scratch during a global pandemic to becoming a world record breaker for funding? And what’s next for Andre?
In this episode, we dive into his incredible journey—from overcoming the challenges of starting a business from scratch to his strategies for success, his predictions for the future of the food industry, and the emerging trends in consumer behavior.
Episode Breakdown:
00:00 Tech vs. Food Challenges
00:47 Guest Intro: AndresAndre Menezes
03:49 Starting the Plant-Based Protein Venture
06:23 Teamwork in Business Challenges
09:07 Flaws in Animal Food Production
13:12 Changing Views on Meat Consumption
16:08 Insights on Future Food Leadership
19:45 Navigating Startup Uncertainty
23:00 Success in Rapid Growth
28:11 Expanding Business Internationally
34:18 Trends in Consumer Health
43:36 Defining Leadership in Business
“Brands are challenged when it comes to #Web3 concepts, #metaverseplatforms, and #gaming. But guess what? That's your job. Brands need to pay more attention to this.”
In this exciting episode, we dive into the world of emerging technologies with Catherine D. Henry, a pioneer in spatial computing and a top global expert on the Metaverse and Web3. Catherine takes us through the journey of how immersive and interactive experiences have evolved, from the early days of gaming to the widespread adoption of AI, virtual reality, and augmented reality.
We’ll discuss how the pandemic accelerated the convergence of these technologies, leading to long-term shifts in how we live and interact with digital media. Catherine shares her insights on the latest trends, the impact of major players like Meta and Apple, and the importance of being ahead of the curve in this rapidly changing landscape.
We also explore Catherine's impressive background, including her education in marketing and economics, and her passion for trend forecasting and how that has allowed her to create her own dream job and lead to her writing the best-selling book “Virtual Natives”
This episode is a must-listen for businesses, entrepreneurs, tech fans, and anyone curious about the future:
🔮 “Gen Z represents 50% of the global workforce and will be at the beginning of their peak earning years by 2030, which is just four and a half years away. We need to think about how we will prepare for this new generation. Gaming is a fundamental part of where our customers are”
🎮 “Every company will need a gaming division because this is the new media platform.”
🔄”What does reciprocity look like for your brand? Instead of crafting a perfect message, maybe let your audience create something new with it. Let people play and enjoy your brand.”
Key moments:
00:00 - Introduction: VR passion and undervaluation of technology 04:10 - Acceleration of AI and spatial computing 07:50 - Challenges in retail and dominance of UGC 10:33 - Importance of online brand communities and fandom 13:02 - Shifting focus to Gen Z and future customers 15:21 - Embracing reciprocity and evolving with culture 18:03 - Importance of community and adaptable tools for Gen Alpha 20:08 - Disruptive education and cross-generational learning experiences 21:39 - Changing expectations of future employees and office culture 23:36 - Gen Alpha's emphasis on community, inclusivity, reciprocity 26:04 - Identifying new talent and embracing multiple careers 28:19 - Advice for the future and staying curious
