Our guest today is Jack Thomas, founder and host of Fitness Business Asia podcast, the CEO of Base gym, which there is now 3 of in central Bangkok, and Co-founder of The Fit Guide. 

In this episode we discuss Jack's approach to integrating hospitality standards into the fitness industry, as well as strategies for perfecting the customer journey and elevating your gym or fitness studio to a 5-star facility.

• How your gym can rate 5* by improving your services, facilities, experience, technology and public areas
• How the fitness industry can learn off the hospitality industry
• What does a 5* customer journey look like?
• How many touch points does a business need in order to achieve a seamless customer journey?
• The importance of digital and technology for businesses
• Challenges and obstacles for the fitness industry
• Tips that are critical to succeeding as a fitness business

Connect with Jack Thomas on LinkedIn: linkedin.com/in/fitnessbusinessasia

Reach out to your host Olivia Stott: ⁠olivia@boss-digtial.co.uk⁠

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