In this episode, I’m joined by Bill Eddy—founder of the High Conflict Institute and a leader in the fields of mediation and conflict resolution. We talk about the complexities of high conflict personalities and the emotional dynamics that make certain discussions difficult to manage. Drawing from his background as both a therapist and a lawyer, Bill shares practical strategies for mediators, therapists, and anyone navigating emotionally charged conversations.

We talk about the EAR method (Empathy, Attention, Respect), the BIFF approach (Brief, Informative, Friendly, Firm), and how social media fuels conflict dynamics. Whether you’re dealing with legal disputes, family disagreements, or tough workplace conversations, this episode is packed with insights on how to manage conflict more effectively—without losing your cool.

00:00 – Introduction to High Conflict Dynamics
02:59 – Bill's Journey from Therapy to Law
05:53 – What Defines a High Conflict Personality
09:13 – Mediation Techniques & Emotional Insight
11:08 – The Role of Emotion in Conflict
15:34 – The EAR Method: Empathy, Attention, Respect
22:52 – BIFF Responses: Brief, Informative, Friendly, Firm
33:07 – How Social Media Escalates Conflict
44:12 – Practical Tips for Handling High Conflict Situations

Find Bill Eddy:
High Conflict Institute

Connect with Evelyn Marley:
Instagram: @evelynmarley
Website: www.evelynmarleycoaching.com

Download the Free Guide:
10 Ways to Say What You Mean (Without Starting a Fight)

high conflict, mediation, personality disorders, emotional management, conflict resolution, communication strategies, empathy, emotional intelligence, legal disputes, therapy, interpersonal relationships, social media, conflict management