In this episode, I’m joined by Microsoft Office maestro Shelley Fishel, founder of Tomorrow’s VA. Shelley has spent decades training assistants to get brilliant results with Word, Excel, PowerPoint, Outlook and now, of course, Microsoft Copilot. We dig into what’s genuinely useful right now, what’s coming next, and how EAs can lead the conversation on AI without losing sight of the fundamentals. Shelley shares how she uses Copilot daily (from redrafting tricky emails to prioritising the inbox...

Managing your Executive’s inbox isn’t just about clearing emails - it’s about saving them time, reducing stress, and protecting their reputation. In this episode of The EA Campus Podcast, host Nicky Christmas shares the essential first conversation you should have with your Executive about email management. We’ll explore: How to agree on who replies and in what voiceSetting realistic expectations for how often the inbox should be checkedUnderstanding your Executive’s email stress points and b...

In this episode of The EA Campus Podcast, we explore one of the most overlooked but powerful dynamics in the Executive Assistant role: the ability to be both interested and interesting. Nicky shares personal stories and honest reflections on how curiosity and personality can shape your career path—from missed promotions in roles that felt uninspiring, to thriving in environments where she connected with the work and the people around her. You’ll learn: Why being curious about your Executive, ...

When your Executive’s calendar is bursting at the seams, it’s tempting to feel responsible, like somehow, you should have prevented the chaos. But guilt doesn’t belong in your job description. In this episode, we’re flipping the script on calendar management and giving you the tools to start strategic conversations that lead to real change. We’re diving into: Why it’s so important to talk about time, especially when your Executive is “too busy”How to ask subtle, thoughtful questions that spar...

In this episode of The EA Campus Podcast, we’re diving into the real-life juggle of supporting multiple executives—because yes, it’s a lot. But with the right systems, honest conversations, and a bit of forward planning, it can be done without losing your mind (or your lunch break). I’m sharing the strategies that have helped me stay on top of it all, plus we’ve got brilliant insights from Natalie Egan, Senior Executive Assistant & Operations Lead, International Communications at Salesfor...

Ever feel like your brain has 47 tabs open – and not a single one is loading properly? In this episode of The EA Campus Podcast, I’m sharing 10 real ChatGPT prompts I use every week to streamline my business, clarify my thinking, and save serious time – and I promise, they’re not just for techies. Whether you're writing tricky emails, planning events, building SOPs, or just trying to get your head straight for a 1:1, there’s something in here you’ll want to borrow (and make your own). We’ll t...

As Executive Assistants, we’re no strangers to juggling a hundred things at once, but how often do we stop and ask: Is this a task, or am I actually running a project? In this episode of The EA Campus Podcast, we are diving into why recognising the difference between tasks and project work matters more than you might think. We’ll talk about how to spot project work in your day-to-day, why the language you use can completely change how others see your role, and how to start framing your contri...

In this episode of The EA Campus Podcast, host Nicky Christmas sits down with Gisele Karame-Kemp for a candid and inspiring Day in the Life conversation. Gisele joins us from Sydney, Australia, where she leads a global team of Executive and Administrative Assistants at Atlassian. With a career that’s taken her from the University of Sydney to the private investment world supporting Lachlan Murdoch, and five and a half years as EA to Atlassian’s CEO, Gisele shares the real story behind her car...

In this episode of The EA Campus Podcast, we’re taking a deep dive into the Eisenhower Matrix — specifically the quadrant that too often gets overlooked: important but not urgent work. As Executive Assistants, it’s easy to get caught in the whirlwind of urgent requests, Slack pings, and last-minute diary dramas. But real strategic impact? That lives in Quadrant 2. Join Nicky Christmas as she explores how EAs can protect time for the work that improves processes, builds trust, and prevents fut...

Ever wish you had a clear roadmap for working seamlessly with your Executive? In this episode of The EA Campus Podcast, host Nicky Christmas guides you through the powerful process of creating an Executive User Guide - a strategic tool that captures everything you need to know about your Executive’s preferences, communication style, and leadership approach. From defining how they like to receive updates to understanding their management style, Nicky breaks down each section with practical tip...

In this episode of The EA Campus Podcast, we sit down with freelance Executive Assistant Kaitlin Bekken for one of our ever-popular Day in the Life conversations. Caitlyn shares her journey into the EA world, how she transitioned into freelancing, and what a typical day looks like supporting multiple clients across industries. From managing inboxes and booking complex travel to using AI tools like ChatGPT and NVO to streamline her workflow, Caitlyn walks us through the systems and mindset tha...

Welcome to The EA Campus Podcast with your host, Nicky Christmas. In today’s episode, we’re diving into the different types of meetings your Executive attends and how you can manage them strategically to drive real progress. Here’s what we cover: Why meetings matter more than ever—and how EAs can support their Executive’s time as their most valuable resourceThe six key meeting types you need to know:Decision-Making Meetings – Where critical choices happenInformation-Sharing Meetings – Updates...

Business travel – glamorous on Instagram, chaotic in real life. In this episode of The EA Campus Podcast, host Nicky Christmas revisits one of her most-requested topics: how to expertly plan and manage business travel for your executive. Originally recorded at her first public speaking event back in 2012 (or maybe 2013 – who’s counting?), this session has been fully updated for 2025 with all the latest tools, AI tricks, and tech tips. Whether your executive is flying long-haul or hopping on a...

In this solo episode, host Nicky Christmas dives into a topic that’s often overlooked but absolutely essential for Executive Assistants - feedback. Not just collecting it, but organising it, categorising it, and using it to demonstrate your value, influence, and impact. We’ll unpack how to turn everyday praise into a powerful narrative you can use in performance reviews, salary conversations, and even job interviews. If you've ever struggled to explain your contribution, this episode wil...

This week, we’re tackling one of the most common challenges Assistants face - getting your Executive to delegate. If your Executive insists on doing everything themselves, avoids handing off tasks, or says they simply don’t have time to show you the ropes, you're not alone. In this episode, I unpack eight key reasons why so many Executives struggle to delegate and what you can do about it. From perfectionism and fear of failure to not knowing where to start, we’ll explore the mindset behind t...

From setting goals and refreshing their profile to drafting content and tracking engagement, Nicky walks you through seven practical steps to help your Executive build a personal brand on LinkedIn - without it taking over your day. Whether you're already ghostwriting posts or just starting to explore what this might look like, this episode is packed with advice, real-world EA insights, and helpful tools to make the process smoother. You don’t need to be a social media manager to add value her...

In this special Admin Week episode of The EA Campus Podcast, we’re exploring one of the most important (and often most uncomfortable) topics for Executive Assistants: asking for a training budget. If you've ever felt awkward or unsure about asking for professional development support, this episode is for you. We’re unpacking the mindset shift that turns “asking for permission” into “claiming what’s already available to you” - because training isn’t a luxury, it’s a necessity. We cover: Why EA...

In this episode, we’re diving into a topic that sparked a massive response on LinkedIn - KPIs for Executive Assistants. If you've ever struggled to explain your value, felt stuck in performance reviews, or wondered how to track the impact of your work, this is the episode for you. We explain KPIs, why they matter in our role, and how you can start measuring your impact in simple, practical ways without adding to your workload. We also discuss how to use this data in one-to-ones, performance r...

In this inspiring episode of The EA Campus Podcast, Nicky Christmas sits down with the one and only Hallie Warner - Force Multiplier, coach, consultant, and co-author of The Founder and the Force Multiplier. If you’ve followed Hallie’s work, you’ll know how much she’s impacted the assistant community. And if this is your first introduction to her, you’re in for something really special. Hallie shares her career journey from early assistant roles to becoming Chief of Staff and now launching he...

In this episode of The EA Campus Podcast, we’re diving into one of the most powerful strategies you can adopt as an Executive Assistant: goal-driven scheduling. If your Executive is constantly running from one meeting to the next with no time to think, strategize, or actually do the work, this episode is for you. I’ll walk you through how to shift from reactive calendar management to a more purposeful, high-impact way of structuring the schedule — and why this is a game changer for both you a...