The Digital Project Manager

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The Digital Project Manager

Galen Low

221 episodes

1 day ago

Healthcare is hiring — and not just for clinicians. As digital health systems expand and AI transformation efforts ramp up, there’s a growing demand for technical project professionals who can bring experience from tech, product, and government IT into healthcare environments. But if the opportunities are there, why aren’t more people making the pivot? Galen chats with Rachel M. Keyser — healthcare IT consultant and founder of Project Elevation Partners — about what’s holding project professi...

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Healthcare is hiring — and not just for clinicians. As digital health systems expand and AI transformation efforts ramp up, there’s a growing demand for technical project professionals who can bring experience from tech, product, and government IT into healthcare environments. But if the opportunities are there, why aren’t more people making the pivot? Galen chats with Rachel M. Keyser — healthcare IT consultant and founder of Project Elevation Partners — about what’s holding project professi...

Show more...

Episodes (20/221)

The Digital Project Manager

How to Pivot into Healthcare Project Management (Without Starting Over)

Healthcare is hiring — and not just for clinicians. As digital health systems expand and AI transformation efforts ramp up, there’s a growing demand for technical project professionals who can bring experience from tech, product, and government IT into healthcare environments. But if the opportunities are there, why aren’t more people making the pivot? Galen chats with Rachel M. Keyser — healthcare IT consultant and founder of Project Elevation Partners — about what’s holding project professi...

1 week ago

51 minutes

The Digital Project Manager

How Building AI Products is Different—and Why Product Teams Need to Evolve

AI is fundamentally reshaping how digital products are conceived, built, and delivered—and the shift isn’t just technical, it’s cultural. Jyothi Nookula, a seasoned AI product leader with experience at companies like Netflix, Meta, Amazon AWS, and Etsy, joins Galen to unpack what makes AI-native products so different from conventional ones, why building them demands new evaluation frameworks, and how product teams can evolve their skills and mindset to keep pace. Whether you're dealing with u...

2 weeks ago

43 minutes

The Digital Project Manager

How Empathetic Communication Unlocks Innovation at Speed

Empathy isn't just a feel-good buzzword; it's infrastructure. In this episode, Galen Low chats with Andrea Goulet, communication systems architect and long-time software entrepreneur, about how empathy can act as a technical tool for collaboration, innovation, and high-performance in the age of AI. Drawing from her experience building a $4M consultancy and translating complex human dynamics into actionable frameworks, Andrea breaks down the mechanics of empathy, why it matters more than ever,...

3 weeks ago

54 minutes

The Digital Project Manager

How Project Leaders Can Run Projects Like Founders

Project delivery leads at agencies and consultancies are being called to do more than just manage timelines and budgets—they’re being tapped to think like business leaders. But how do you actually make that leap from tactical execution to strategic influence? Galen sits down with Mark Orttung (CEO of Projectworks) and Pam Butkowski (SVP of Delivery at Horizontal Digital) to unpack the real shifts in mindset, behaviors, and expectations that define this evolution. They explore what “thinking l...

4 weeks ago

44 minutes

The Digital Project Manager

How to Lead AI Organizational Change in a Complex Enterprise

When AI enters the enterprise, the work isn’t just about the tech—it’s about culture, collaboration, and courage. In this episode, Galen chats with Deborah Ketai, a program and change management leader who helped a Fortune 5 healthcare organization align its people, systems, and culture around AI. Together, they unpack how she built a community of practice that broke down silos, reduced knowledge debt, and created space for cross-training, collaboration, and smarter risk management. From tale...

1 month ago

48 minutes

The Digital Project Manager

How Project Leaders Can Close The Trust Gap In AI-Powered Projects

AI has the potential to revolutionize healthcare—but it’s not just about smart algorithms or automated diagnoses. It’s about earning trust in high-stakes environments where lives are on the line. Galen sits down with David Doan, Director at Kyndryl and former registered nurse, to explore how delivery leaders can navigate the clinical, technological, and ethical challenges of implementing AI in healthcare. From preserving human judgment and connection to aligning regulators, executives, and fr...

1 month ago

52 minutes

The Digital Project Manager

How to Know If Your Team’s Ready for AI in PM Software

The AI hype in project management software is real—but is everyone ready for it? In this episode, Galen sits down with returning guest Olivia Montgomery, Associate Principal Analyst at Capterra, to explore the findings from her 2025 Project Management Software Trends Survey. They unpack the real reasons behind the surge in demand for AI-enhanced PM tools and the foundational work teams need to do before expecting AI to deliver real ROI. Together, Galen and Olivia dig into what "AI readiness" ...

1 month ago

59 minutes

The Digital Project Manager

How to Start a PM Career When Generative AI is Replacing Entry-Level Roles

The entry-level project management job isn’t what it used to be. With AI automating many of the classic coordinator tasks, the ground floor seems to have disappeared—leaving aspiring PMs wondering how to even get started. In this episode, Galen Low sits down with Benjamin Chan, Founder of CLYMB Consulting, to unpack what this shift really means for junior PMs, hiring managers, and the next generation of project leaders. Together, they explore how AI is reshaping the role of the project coordi...

1 month ago

47 minutes

The Digital Project Manager

Turning AI Experiments Into Agency Impact: Transforming Curiosity Into Measurable Results

Experimenting with AI is exciting—but how do you make the leap from tinkering to transforming agency operations at scale? In this conversation, Galen Low brings together Melissa Morris (Agency Authority), Kelly Vega (VML), and Harv Nagra (Scoro) to talk about how agencies can carve out space for experimentation, align AI use to business goals, and actually implement the good ideas that emerge. The panel shares stories of saving hours on PM tasks, setting up accountability frameworks, and crea...

2 months ago

39 minutes

The Digital Project Manager

How AI Leadership Shapes Project Delivery (and When You Need It)

When is the right time to hire an AI leader, and what do they actually do once they’re in the door? In this episode, Galen Low sits down with Tim Fisher, VP of AI at Black & White Zebra, to unpack the real-world impact of AI leadership roles. Together they explore the tension between hype and practicality, the mix of skills needed to bridge tech, business, and people, and why AI leadership is less about flashy experiments and more about building trust, change readiness, and operational ma...

2 months ago

46 minutes

The Digital Project Manager

Why Automating Everything is The Wrong Move (And What to do Instead)

AI is not eating all the jobs—but the story is more nuanced than the headlines suggest. In this episode, Galen Low sits down with Jim Iyoob (President of ETS Labs, CCO at Etech Global Services) and Manu Dwievedi (AVP at ETS Labs) to cut through the noise around large-scale AI transformation in customer experience. Together, they unpack what’s really happening in call centers worldwide, why AI is more about augmentation than replacement, and how organizations can implement AI without breaking ...

2 months ago

43 minutes

The Digital Project Manager

Are You Tracking the Wrong Metrics? How AI Can De-Risk Delivery

How do you know if you’re tracking the right project metrics—or if you’ve been chasing the wrong numbers all along? In this episode, Galen sits down with Lior Gerson, Co-founder & CEO of TargetBoard.ai, to unpack how AI is reshaping KPI management and why aligning metrics with business strategy is the real game-changer. Together, they explore how project leaders can move beyond legacy metrics like velocity and utilization to focus on measures that truly drive impact. From tackling cultura...

2 months ago

40 minutes

The Digital Project Manager

Beyond the Billable Hour: How AI Is Making Time & Materials Irrelevant

In this episode, Galen Low sits down with Brian Kessman of Lodestar Agency Consulting to tackle a big question: is AI finally the deathblow to billable hours? Brian argues yes—and not because AI “broke” the model, but because it’s exposed just how misaligned hourly billing has always been with the real value agencies deliver. Instead of rewarding efficiency and innovation, time-based pricing incentivizes dragging things out and commoditizes expertise. The real shift, Brian says, isn’t just ab...

3 months ago

56 minutes

The Digital Project Manager

How Can We Lead Creative Projects Now That AI Has Entered The Chat?

AI is transforming the creative workflow—but not in the ways we first expected. In this conversation with Galen Low, creative and PM leaders Sara Fisher, Sara Doubleday, and Greg Storey talk through the practical and philosophical implications of AI’s growing role in creative work. This isn’t about flashy tools or end-to-end automation. It’s about realigning how teams work, communicate value, and preserve the human essence in their process. From misinformed client expectations to the strategi...

3 months ago

38 minutes

The Digital Project Manager

The Retro: Designing Your PM Career for More Pay and Purpose

Navigating a career in project management today means wrestling with more than just Gantt charts and stakeholder standups—it means making high-stakes decisions about your salary, your specialization, and what brings you meaning at work. In this panel episode, Kelsey Alpaio brings together PM thought leaders Ben Chan, Mackenzie Dysart, and Elizabeth Harrin for a candid conversation on how to design your PM career with both pay and purpose in mind. Together, they unpack fresh data from DPM’s 20...

3 months ago

48 minutes

The Digital Project Manager

The Retro: How to Negotiate a Raise as a PM (And Actually Get It)

When it comes to getting paid what you’re worth, project managers in 2025 are facing a unique challenge: job switching no longer guarantees a big raise, and most PMs are staying put—even if they feel underpaid. So what now? In this episode, Kelsey Alpaio sits down with Mukhtar Kadiri, Pam Butkowski, and Elaina Martinez to talk real strategies for negotiating a raise where you are—with confidence, clarity, and without burning bridges. You’ll hear honest takes on why PMs feel undercompensated, ...

4 months ago

45 minutes

The Digital Project Manager

The Retro: How Great PMs Tackle Interview Curveballs

Navigating job interviews as a project manager can feel like walking through a minefield of unpredictable questions. In this episode of The Retro, Kelsey sits down with Kayla Quijas—a senior PM and certified career coach—to unpack how to tackle curveball questions with poise and purpose. From candy bar hypotheticals to high-stakes stakeholder slip-ups, Kayla shares actionable frameworks that help PMs answer tough questions with clarity, honesty, and a whole lot of confidence. They dive deep i...

4 months ago

30 minutes

The Digital Project Manager

AI Is Amazing. So Why Does It Still Suck for Project Managers?

There’s no shortage of AI tools for project managers these days—and they can be pretty amazing. But using them? Often a frustrating, disjointed experience. In this episode, Galen Low is joined by Devin Mahoney, CEO and Co-founder of QTalo, to unpack why AI can feel more like a burden than a boost in our day-to-day project work, and how to fix that. They dive into how AI can truly serve project leaders: from cutting down on context switching to surfacing what actually matters, and building sys...

4 months ago

19 minutes

The Digital Project Manager

The Retro: Why Time Tracking Sucks (And How to Make it Suck Less)

Why does time tracking suck—and what can we actually do about it? In this lively and deeply honest panel session, Kelsey Alpaio sits down with agency consultant Marcel Petitpas, PMO leader Kelly Vega, and project operations expert Matthew Fox to get to the root of why time tracking feels so broken. Together, they unpack not just the tactical challenges, but the deeper cultural and strategic dynamics that make time tracking feel like a chore (or worse, a surveillance tool). But this isn’t just...

4 months ago

49 minutes

The Digital Project Manager

How to Give Your New AI Tool or Process the Best Chance of Being Adopted

Rolling out a new tool or process sounds simple—until you try it. In this episode, Galen Low sits down with Frances Odera Matthews, founder of The Notion Bar, to unpack why change management is so hard, even with the best intentions and the best tools. From shiny object syndrome to culture gaps, they explore why tool adoption often fails and what project leaders can do to set their teams up for long-term success. Frances shares practical insights from the front lines of Notion implementations...

5 months ago

40 minutes