If you are an airline or travel professional this is the show for you! Join our community of more than 4.000 pros to learn about all things digital. Podcast topics: Digital products and UX | Digital innovation | Conversion rate optimization | Ancillary revenue. Join us now to keep up with the challenges of the rapidly changing travel industry. Hosted by Diggintravel founder Iztok Franko, who spent more than 10 years helping travel companies grow their online revenue.
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If you are an airline or travel professional this is the show for you! Join our community of more than 4.000 pros to learn about all things digital. Podcast topics: Digital products and UX | Digital innovation | Conversion rate optimization | Ancillary revenue. Join us now to keep up with the challenges of the rapidly changing travel industry. Hosted by Diggintravel founder Iztok Franko, who spent more than 10 years helping travel companies grow their online revenue.
Airline Leaders Interview Series – Juliana Ramirez [Flair Airlines]
The Diggintravel Podcast
4 weeks ago
Airline Leaders Interview Series – Juliana Ramirez [Flair Airlines]
This is the fourth episode of our 2025 Airline Leaders Series, brought to you in partnership with 815Labs!
In this series, we speak with top airline digital and ecommerce leaders to uncover how they drive growth, optimize digital performance, and build smarter strategies for the future.
For this episode, we traveled to Lisbon during the World Aviation Festival to meet with Juliana Ramirez, Chief Digital Officer at Flair Airlines.
In this episode, we talk about:
Building a “team of builders” and creating a culture of ownership
Balancing startup agility with corporate focus
The Flair FWD initiative and using digital products to rebuild customer trust
How guarantees like On-Time, Checked Bag, Travel Flex, and Disruption remove friction and build brand trust
The value of direct customer feedback through Flair’s Feedback Forums
Why curiosity and learning are the key skills for digital professionals in the age of AI
This episode is packed with insights on leadership, digital transformation, and culture for airline digital, product, and marketing professionals who want to learn how to move fast while building trust.
RESOURCES:Full article with highlights and takeaways from this episode:
https://diggintravel.com/airline-leaders-juliana-ramirez-flair-airlines/
The Diggintravel Podcast
If you are an airline or travel professional this is the show for you! Join our community of more than 4.000 pros to learn about all things digital. Podcast topics: Digital products and UX | Digital innovation | Conversion rate optimization | Ancillary revenue. Join us now to keep up with the challenges of the rapidly changing travel industry. Hosted by Diggintravel founder Iztok Franko, who spent more than 10 years helping travel companies grow their online revenue.
