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The Dental Billing Podcast
Ericka Aguilar
98 episodes
1 week ago
Got questions? Send Ericka a Text! Stop letting a benefits table decide your standard of care. We sit down with dental billing expert Ed to tear down the fear, myths, and mixed messages that keep teams from coding honestly, educating clearly, and treating confidently. From fluoride and adult sealants to SDF that literally shows patients a visible change, we talk through how to make prevention tangible and persuasive without hiding behind “what insurance allows.” We get real about code 4346: ...
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All content for The Dental Billing Podcast is the property of Ericka Aguilar and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Got questions? Send Ericka a Text! Stop letting a benefits table decide your standard of care. We sit down with dental billing expert Ed to tear down the fear, myths, and mixed messages that keep teams from coding honestly, educating clearly, and treating confidently. From fluoride and adult sealants to SDF that literally shows patients a visible change, we talk through how to make prevention tangible and persuasive without hiding behind “what insurance allows.” We get real about code 4346: ...
Show more...
Careers
Business,
Management,
Entrepreneurship
Episodes (20/98)
The Dental Billing Podcast
Raising Perio Performance with Ed Faton RDH (The Hygiene Coach) Part One
Got questions? Send Ericka a Text! If your perio percentage hovers around 15% while half your hygiene notes mention bleeding, you don’t have a production problem—you have a calibration problem. We sit down with Ed, a clinician-turned-hygiene coach with a billing background, to unpack how teams move from prophy habit to complete health care without losing trust or momentum. The through-line is simple: document what you see, code what you do, and speak with one voice so patients understand why ...
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1 week ago
34 minutes

The Dental Billing Podcast
Raising Perio Performance with Ed Faton RDH (The Hygiene Coach) Part Two
Got questions? Send Ericka a Text! Stop letting a benefits table decide your standard of care. We sit down with dental billing expert Ed to tear down the fear, myths, and mixed messages that keep teams from coding honestly, educating clearly, and treating confidently. From fluoride and adult sealants to SDF that literally shows patients a visible change, we talk through how to make prevention tangible and persuasive without hiding behind “what insurance allows.” We get real about code 4346: ...
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1 week ago
35 minutes

The Dental Billing Podcast
Inside a Dental Billing Company: Password Chaos, Dentrix-Vyne Fallout, and the AR Trap
Got questions? Send Ericka a Text! A candid look at why AR rises even when production is strong and how access, clarity, and team alignment restore cash flow. We share the biggest blockers we see inside practices—password chaos, clearinghouse issues, unread billing emails—and the simple systems that fix them. • password and portal access as revenue gatekeeper • EFT lockouts creating delays and aged AR • Dentrix–Vine fallout and claim tracing discipline • daily email reviews and statement own...
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3 weeks ago
22 minutes

The Dental Billing Podcast
Maximize Your Schedule's Potential - with Lori Streeter
Got questions? Send Ericka a Text! What if your dental practice's schedule management system worked like your most brilliant team member instead of just another piece of software? That's the game-changing perspective Lori Streeter brings to this episode as she unpacks how modern technology can transform dental scheduling from a headache into a powerful production driver. From her beginnings as a 20-year-old dental employee to her current role as VP of US Expansion at Max Assist, Lori shares ...
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1 month ago
55 minutes

The Dental Billing Podcast
Front Office Essentials - Results From a Survey of 300 Dentists
Got questions? Send Ericka a Text! Have you ever wondered what dentists truly value in their front office teams? This spontaneous episode reveals the surprising answer, and it hasn't changed in over a decade. When a scheduled interview fails to materialize, I take the opportunity to share key insights from my journey developing a six-month dental administration school back in 2011. Frustrated by the lack of formal training programs for front office personnel and tired of dealing with qualifi...
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1 month ago
6 minutes

The Dental Billing Podcast
Credentialing vs. Contracting: What Dental Practices Need to Know
Got questions? Send Ericka a Text! Credentialing versus contracting - these terms are often used interchangeably in dental offices, but as Ericka Aguilar explains in this essential episode, they represent entirely different processes with significant implications for your practice's compliance and financial health. Credentialing is the verification process where insurance companies confirm a provider's qualifications, while contracting is the business agreement that follows, officially makin...
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2 months ago
32 minutes

The Dental Billing Podcast
Evolving Not Ending: How Listener Voices Changed Everything
Got questions? Send Ericka a Text! What happens when you try to end something, only to discover it's just beginning? After announcing what I thought would be the final episode of the Dental Billing Podcast, something extraordinary happened—hundreds of messages flooded in from listeners who weren't ready to say goodbye. From tearful voicemails to heartfelt emails, the message was clear: this podcast had become more than just a billing resource. It had become a lifeline. These messages reveale...
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2 months ago
15 minutes

The Dental Billing Podcast
Final Episode + Lessons From Thousands of Billing Conversations
Got questions? Send Ericka a Text! Pivotal moments often arrive unexpectedly. After years of helping dental practices decode insurance denials and maximize reimbursements, I've made a significant discovery that's reshaping our journey together. What began as technical discussions about coding and claims consistently opened doors to far deeper conversations about practice culture, team alignment, and leadership challenges. The highest-performing billing departments I've encountered share one ...
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4 months ago
17 minutes

The Dental Billing Podcast
3 Things Every Dental Biller Should Know About the Insurance Commissioner
Got questions? Send Ericka a Text! Dental insurance companies often deny necessary treatment claims not because they should, but because they can—and we explore how to fight back effectively through appeals and regulatory complaints. • 59% of denied claims are upheld simply because no appeal is ever filed • Unreasonable denials occur when patients have benefits but claims are still denied • State insurance commissioners can investigate denials and prompt payment violations • Understanding th...
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4 months ago
18 minutes

The Dental Billing Podcast
Billing, Burnout, and Building a Life That Feels Like Yours
Got questions? Send Ericka a Text! The entrepreneurial journey can be isolating even when surrounded by loved ones who don't fully understand what we're building. Success looks different for entrepreneurs than those in traditional jobs, and the lack of understanding can create a divide between our business reality and personal relationships. • We often downplay our professional wins because they don't translate well to those outside our industry • Traditional security (401k, benefits) looks ...
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4 months ago
15 minutes

The Dental Billing Podcast
Episode 88: How to Bill D4346 - From Bloody Prophy's to Perio Conversions
Got questions? Send Ericka a Text! Are you leaving money on the table while your patients remain undertreated? After analyzing over 300 dental practices across the country, I discovered a shocking truth: the average dental practice with a full-time hygienist treats only 17% of the periodontal disease they diagnose. That means 83% of diagnosed disease goes completely untreated—a staggering gap between diagnosis and care. This episode dives deep into the "hidden opportunity" within your hygien...
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5 months ago
26 minutes

The Dental Billing Podcast
Episode 87: Stop Verifying Insurance Like It's 1995
Got questions? Send Ericka a Text! Dental insurance verification is stuck in the 1990s, but insurance companies have dramatically changed how they operate—leaving dentists with surprise balances, frustrated patients, and a mess of accounts receivable. In this eye-opening episode, I reveal how insurance carriers are secretly leasing networks behind the scenes and potentially pulling your practice into networks you never directly signed with. Drawing from a recent consultation where a practice...
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6 months ago
26 minutes

The Dental Billing Podcast
Episode 86: Are You Giving Insurers Permission to Deny Your Claims?
Got questions? Send Ericka a Text! Insurance companies are using AI to evaluate dental x-rays, denying claims when specific landmarks aren't visible in the images. This shift means approximately 70% of claims are now processed through artificial intelligence systems that disqualify submissions based on technical deficiencies rather than subjective human review. • Poor quality x-rays with cone cuts or missing apexes give insurance companies legitimate reasons to deny payment • Clinical teams ...
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6 months ago
12 minutes

The Dental Billing Podcast
Episode 84: Systems Saved Me: My Burnout Recovery Journey
Got questions? Send Ericka a Text! After rebranding my company and going solo without a business partner, I discovered I needed to get intentional about how I showed up, leading to 10x growth for Fortune Billing Solutions in just one year. • Tracked every minute of my day for two weeks to discover I was creating chaos for myself and my team • Implemented structured timeblocking for client meetings, discovery calls, team one-on-ones, podcast recording, and CEO strategy • Created a daily "mira...
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7 months ago
20 minutes

The Dental Billing Podcast
Episode 83: Sneak Peek: A Powerful Chapter from My Book - I'm Just the Biller
Got questions? Send Ericka a Text! A powerful reading of "Chapter 4: Built from Grit" from the book "I'm Just the Biller" shares the journey from humble beginnings to nationwide success in dental billing education. This authentic narrative speaks directly to the unsung heroes of dental practices, reminding listeners that success isn't about where you start but the invisible grit that carries you forward. • Started career while dealing with a workplace bully who undermined confidence and flau...
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7 months ago
10 minutes

The Dental Billing Podcast
Episode 82: Outsmarting AI: The New Dental Claims Game
Got questions? Send Ericka a Text! Artificial intelligence has quietly revolutionized how dental insurance claims are processed, and most dental offices don't even realize it. Today we pull back the curtain on Novo Dynamics and their Novo Health Dental AI system that's scrutinizing your x-rays, documentation, and billing patterns before a human reviewer ever sees your claim. The game has changed dramatically. Insurance companies have trained AI systems to review claims using very specific cr...
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7 months ago
28 minutes

The Dental Billing Podcast
Episode 81: Are you a Backyard Biller or a Billing Expert?
Got questions? Send Ericka a Text! Dental billing has undergone a dramatic transformation since the carefree days of the late 1990s. What was once a straightforward process—send a claim, get paid, move on—has evolved into a complex system demanding meticulous attention to detail and strict compliance measures. The reason? Insurance companies have woken up to the staggering $12.5 billion lost annually to dental fraud, and they're scrutinizing claims like never before. You don't need to be com...
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8 months ago
32 minutes

The Dental Billing Podcast
Episode 80: A HIPAA-Centric Approach to Dental Billing
Got questions? Send Ericka a Text! Uncover the critical connections between HIPAA compliance and dental billing practices in our episode featuring host Ericka Aguilar. Discover how safeguarding patient privacy extends beyond ethical boundaries to play a pivotal role in averting billing fraud in dental practices. We delve into the cutting-edge strategies employed by insurance companies, such as predictive analytics, to detect inconsistencies and initiate audits without relying on whistleblower...
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8 months ago
28 minutes

The Dental Billing Podcast
Episode 79: Part 2: The Future of Dentistry and Billing with Dr. Howard Farran
Got questions? Send Ericka a Text! Tired of bureaucratic inefficiencies and missed technological opportunities? Join us as we analyze the healthcare workforce, dissecting the tough reality of supply and demand in medical residencies, with a special focus on the rising field of pediatric dentistry. We'll reflect on personal encounters with government red tape and ponder how the tech boom of the 90s could have spurred a much-needed modernization of government systems. We'll even speculate on ho...
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8 months ago
36 minutes

The Dental Billing Podcast
Episode 78: Part 1: The Future of Dentistry and Dental Billing with Howard Farran DDS
Got questions? Send Ericka a Text! Legendary dental expert and Founder of Dental Town Howard Farran joins me, Ericka Aguilar, for a compelling exploration of the future of dentistry, challenging the conventional norms that govern the industry. We embark on a fascinating journey through Howard's personal story, from Kansas to Arizona, navigating the complex economic barriers and education demands that define the profession. Together, we unravel the financial intricacies of being a dentist, con...
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9 months ago
38 minutes

The Dental Billing Podcast
Got questions? Send Ericka a Text! Stop letting a benefits table decide your standard of care. We sit down with dental billing expert Ed to tear down the fear, myths, and mixed messages that keep teams from coding honestly, educating clearly, and treating confidently. From fluoride and adult sealants to SDF that literally shows patients a visible change, we talk through how to make prevention tangible and persuasive without hiding behind “what insurance allows.” We get real about code 4346: ...