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The Dealer Playbook
Michael Cirillo
653 episodes
3 days ago
In this episode, my guest is Christine Mitchell—aka The Car Lady— founder of The Car Lady Canada, and we talk about what it really takes to build dealership loyalty, elevate women in automotive, and create a culture that actually sticks. Christine’s been in the car business since she was 16—and what started as a gig in the lube lane turned into a national movement that’s helping dealers across the country retain customers and talent. We talk about: Why most “women in automotive” conversations...
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All content for The Dealer Playbook is the property of Michael Cirillo and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
In this episode, my guest is Christine Mitchell—aka The Car Lady— founder of The Car Lady Canada, and we talk about what it really takes to build dealership loyalty, elevate women in automotive, and create a culture that actually sticks. Christine’s been in the car business since she was 16—and what started as a gig in the lube lane turned into a national movement that’s helping dealers across the country retain customers and talent. We talk about: Why most “women in automotive” conversations...
Show more...
Automotive
Business,
Careers,
Marketing,
Leisure
Episodes (20/653)
The Dealer Playbook
Ep. 656 - Avoid This Mistake, Unlock Customer Loyalty, with Christine Mitchell
In this episode, my guest is Christine Mitchell—aka The Car Lady— founder of The Car Lady Canada, and we talk about what it really takes to build dealership loyalty, elevate women in automotive, and create a culture that actually sticks. Christine’s been in the car business since she was 16—and what started as a gig in the lube lane turned into a national movement that’s helping dealers across the country retain customers and talent. We talk about: Why most “women in automotive” conversations...
Show more...
3 days ago
22 minutes

The Dealer Playbook
Ep. 655 - How to create a Culture that delivers the Brand Promise, with Edwin Frizzell
In this episode, my guest is Edwin Frizzell, Regional Vice President and General Manager at the legendary Fairmont Royal York, and we’re talking about what it really takes to create unforgettable guest experiences, build strong internal culture, and lead with purpose in fast-paced, high-expectation environments. Edwin shared a real-world example of how a single gesture at a car dealership completely changed his perception—and potentially his buying decision. “I’m actually considering buying a...
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1 week ago
20 minutes

The Dealer Playbook
Ep. 654 - What the Top 1% of Dealers Are Doing Differently on Social Media, With Miranda Pyette
In this episode, my guest is Miranda Pyette, founder of Purpose Automotive and one of the sharpest minds in the game when it comes to dealership social strategy. She’s been in the trenches. From hustling newspaper ads to helping dealers make the massive leap from print to digital. Now, she’s leading a powerhouse team of women helping dealerships across Canada crush it on platforms like TikTok, Instagram, Facebook, and more. In this episode, we unpack: How dealers can stop getting crushed by “...
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2 weeks ago
27 minutes

The Dealer Playbook
Ep. 653 - The Hidden Influence of Retail Spaces on Customer Behavior, with Omar Gandhi
In this episode, my guest is Omar Gandhi, founder of Omar Gandhi Architects (OG) and the architectural genius behind Audi Haus. Omar’s firm, Omar Gandhi Architects, has built a reputation for creating spaces that do more than just exist—they make people feel something. And as it turns out, when people feel something, they’re more likely to engage, connect, and even buy. In this episode, we talk about the power of intentional design and how Omar, the brilliant architect behind Audi Haus shares...
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3 weeks ago
20 minutes

The Dealer Playbook
Ep. 652 - The #1 Mindset Shift That Will Transform Your Dealership’s Success, with Nick Askew
In this episode, my guest is Nick Askew, CEO of Space Auto— a guy who went from composing music to selling cars to building game-changing tech for dealerships. Yeah, you read that right. His journey proves that creativity, sales, and innovation are more connected than we think—and that fresh thinking might be exactly what the auto biz needs right now. Nick and I dive into the good stuff—big ideas, bold perspectives, and the kind of convo that makes you stop and go, “Huh… never looked at it th...
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1 month ago
29 minutes

The Dealer Playbook
Ep. 651 - From Bank Robber to Car Sales Master, with Luke Lunkenheimer
In this episode, my guest is Luke Lunkenheimer, the President of Paid to Persuade, and let’s just say… his road to success wasn’t exactly a straight line. Before becoming a persuasion expert and sitting at the table with guys like Tai Lopez and Brad Lea, Luke took a few, uh… detours but we’ll get to that. But here’s the crazy part—his past is exactly what shaped him into the sales and leadership expert he is today. We’re talking about a guy who went from getting locked up to unlocking n...
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1 month ago
33 minutes

The Dealer Playbook
Ep. 650 - Remembering Jim “Alpha Dawg” Ziegler
In this special episode, I pay tribute to my friend and industry icon, Jim "The Alpha Dawg" Ziegler. If you’ve been in the car business for more than five minutes, you probably know his name—or at the very least, you’ve heard his unmistakable voice calling it like it is. Jim was one of a kind, and his impact on the industry, and on me personally, is something I won’t soon forget. And because his words still carry weight today, I’m including a full replay of our last convers...
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1 month ago
39 minutes

The Dealer Playbook
Ep. 649 - The Ultimate Customer Magnet for Dealerships, with John Dwyer
In this episode, my guest is John Dwyer—a marketing enigma known for crafting “way-outside-the-box” customer attraction strategies. John is the brains behind campaigns that have turned entire industries on their heads. He’s the guy who got Jerry Seinfeld out of retirement for an ad campaign (seriously, who does that?!), and he’s been helping businesses attract customers like a magnet without ever relying on discounting. And in this episode? We’re pulling back the curtain on how he does it. &n...
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1 month ago
24 minutes

The Dealer Playbook
Ep. 648 - How New York’s Largest Auto Group Dominates Social Media, with Brad Gelber
In this episode, my guest is Bradley Gelber—the digital media and content marketing mastermind at West Herr Auto Group, the largest privately-owned dealer group in New York. Now, let me ask you something… Does your dealership’s online presence actually stand out? Or are you just another brand blending into the endless scroll of sameness? Here’s the brutal truth: Most dealerships treat social media like a digital billboard, and it’s killing their engagement. But Brad? He gets it. He’s built a ...
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1 month ago
27 minutes

The Dealer Playbook
Ep. 647 - How to Tap Into the Multi-Billion Dollar Spanish Car Market, with Chance Mayfield
In this episode, my guest is Chance Mayfield, founder of Carfluent - we sit down to talk about how dealerships can better connect with Spanish-speaking buyers, create a seamless customer experience, and ultimately drive more sales. Here’s the deal… The Spanish-speaking car market in the U.S. is MASSIVE yet it remains one of the most underserved consumer groups in the auto industry. Dealers are either ignoring it or flat-out getting it wrong. And that? That’s leaving a TON of money on th...
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2 months ago
26 minutes

The Dealer Playbook
Ep. 646 - How to Keep Your Inventory Clean, with Brian Kramer
In this episode, my guest is Brian Kramer, EVP of Dealer Growth & Success at Cars Commerce. Brian has a unique perspective—he’s got eyes on thousands of dealerships, millions of VDPs, and the real numbers behind what’s working (and what’s not). We dive into some game-changing insights about how dealers can stop guessing and start measuring their online road to the sale, fix inventory inefficiencies, and finally connect the dots between marketing, CRM data, and actual sales. Now, here’s th...
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2 months ago
27 minutes

The Dealer Playbook
Wait, Where'd The Tariffs Go?!?
Tariffs. Chaos. Panic. The sky is falling! Or… is it? If you’ve been anywhere near the news lately, you’ve seen the headlines. “Tariffs are coming! Businesses are doomed!” And yeah, for a hot minute, it looked like we were in for a wild ride. But then—mid-recording, literally while the cameras were rolling—everything changed. The news flipped. No tariffs (for now). Just like that. And that right there is the problem. We live in an industry that thrives on fear and uncertainty. But here’s t...
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2 months ago
16 minutes

The Dealer Playbook
Ep. 645 - Authenticity Sells: Turn Real Stories into Profitable Ads, with Justin Friend
In this episode, my guest is Justin Friend, Senior VP at Dealers United; today, we’re going to talk about why social media is one of the most powerful yet underutilized tools for dealerships looking to sell more cars. Think about it. If a customer walks into your showroom and feels like they know your team before they even shake your hand, the sale is already halfway done. And that’s exactly what today’s best dealers are figuring out—your ad strategy isn’t just about selling cars; it’s a...
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2 months ago
27 minutes

The Dealer Playbook
Day 2: NADA Recap (Efficiency)
Today’s recap is comin’ at you straight from the iconic Sazerac House in New Orleans—a legendary spot where the ASOTU More Than Cars party went down last night. (If you missed it, let’s just say the energy was off the charts)But let’s talk about what went down on the trade show floor today because that’s where the magic happened.The theme of the day? Efficiency.Dealers are looking at 2024 as a reset—a chance to shake off what hasn’t worked and use this year as a launching pad for 2025. ...
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2 months ago
3 minutes

The Dealer Playbook
Day 1: NADA Recap
Day 1 of NADA unfolded in “interesting” circumstances. Delayed shipments, stranded attendees, and a city adjusting to unexpected weather could have derailed everything. But this industry proved once again that resilience is in its DNA. If Day 1 taught us anything, it’s this:We’re tougher than we give ourselves credit for, and when faced with challenges, we find solutions. The show must go on—and it did.On to Day 2. Stay Tuned!- - -Leave a Review:If you're enjoying the podcast, we'd ...
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2 months ago
6 minutes

The Dealer Playbook
Ep. 644 - Are EVs For Everyone? With Elena Ciccotelli
In this episode, my guest is Elena Ciccotelli, founder of the EVs for Everyone Podcast, and we’re diving into one of the hottest topics in automotive right now "EVs"We dive into the heart of the EV debate, covering everything from the real challenges facing dealerships to the massive opportunities sitting right under their noses. We talk about the questions you’re probably already thinking about:Why are EVs so polarizing? Is it the infrastructure? The regulations? Or are we all just sca...
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2 months ago
38 minutes

The Dealer Playbook
Ep. 643 - The $100 Mistake Your Dealership Keeps Making, With Kyle Disher
In this episode, I sit down with Kyle Disher, CEO of RevDojo, to peel back the layers on one of the most overlooked, yet game-changing aspects of the automotive industry: hiring, training, and accountability. Kyle's seen it all—over a decade of dealership mystery shops, thousands of hires, and countless training sessions. Together, we uncover what separates dealerships that thrive from those stuck in survival mode. And let me tell you, the difference often comes down to one thing: commitment ...
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3 months ago
43 minutes

The Dealer Playbook
Ep. 642 - How to Actually Sell Cars On Social Media, With Robin Wilson
In this episode my guest is Robin Wilson, founder of Social Grenade, we’re diving deep into the messy, weird, and wonderful world of social media for car dealerships—what works, what flops, and how to stop posting inventory photos like you’re running a 2003 Craigslist ad.If you’ve ever wondered:“Are we posting too much… or not enough?”“Why aren’t we getting engagement on our posts?”“Is TikTok even worth it, or should we just stick to dancing in the showroom after hours?”Robin’s got answers—an...
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3 months ago
40 minutes

The Dealer Playbook
Ep. 641 - Smart Dealerships Are Winning More with AI Says Maarten Bekkers
If you hear the word “AI” and immediately picture a clunky chatbot throwing out robotic answers like “I’m sorry, Dave, I can’t do that”—you’re in for a wake-up call. In this episode of The Dealer Playbook, I sit down with Maarten Bekkers, the founder of AutoChat, to break down how AI is so much more than a fancy Q&A bot on your website. Oh, and if you’re still chasing endless leads like a golden retriever chasing a tennis ball… buckle up. Maarten and I dive into why quality leads > ...
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3 months ago
44 minutes

The Dealer Playbook
Ep. 640 - How AI and Google Are Shaping Dealership Success With Dave Spannhake
Welcome back to The Dealer Playbook Podcast! Today, we’re diving into a conversation that’s been setting the internet on fire: Is AI spelling the end of Google as we know it?I’ve brought in my friend and digital marketing expert, Dave Spannhake from Reunion Marketing, to help us cut through the noise, separate fact from fiction, and give you a clear picture of what’s really happening in the world of search, AI, and dealership marketing strategies.We’ve all seen the headlines, heard the hype, ...
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3 months ago
21 minutes

The Dealer Playbook
In this episode, my guest is Christine Mitchell—aka The Car Lady— founder of The Car Lady Canada, and we talk about what it really takes to build dealership loyalty, elevate women in automotive, and create a culture that actually sticks. Christine’s been in the car business since she was 16—and what started as a gig in the lube lane turned into a national movement that’s helping dealers across the country retain customers and talent. We talk about: Why most “women in automotive” conversations...