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The CX Coach
Simon Blair
8 episodes
1 hour ago
Simon Blair provides sales, customer service & coaching insights for better customer experience in your business. | This podcast was created in Anchor. To make your own podcast for free, visit https://anchor.fm/customerexperience
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Business
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All content for The CX Coach is the property of Simon Blair and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Simon Blair provides sales, customer service & coaching insights for better customer experience in your business. | This podcast was created in Anchor. To make your own podcast for free, visit https://anchor.fm/customerexperience
Show more...
Business
Episodes (8/8)
The CX Coach
Using Customer Names to Engage
The quickest way to personalise any human interaction is to ask for then use the other person's name. It grabs attention and creates connection.
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8 years ago
9 minutes 27 seconds

The CX Coach
A CX Reflection
After a week travelling Tasmania on a sales CX coaching tour for a key client, Simon reflects on his key CX coaching takeaway.
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8 years ago
4 minutes 56 seconds

The CX Coach
The Opportunity in Complaints
Be honest • Honesty is refreshing • Red Bird Radio Service Recovery
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8 years ago
9 minutes 31 seconds

The CX Coach
CX 101 - Differentiators
In part 2 of CX101, Simon delves into the concept of differentiators to help you win the customer experience game.
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8 years ago
4 minutes 54 seconds

The CX Coach
CX 101 - Fundamentals
In this episode Simon explains the first part of Customer Experience theory. The fundamentals that get you in the game.
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8 years ago
4 minutes 48 seconds

The CX Coach
The Coaching Team Leader
The Coaching Team Leader (Part 1) • The Coaching Team Leader (Part 2) • The Coaching Team Leader (Part 3)
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8 years ago
12 minutes 8 seconds

The CX Coach
The Manager As Coach
CX Business Tip: The Manager As Coach | Make your own podcast: https://anchor.fm/podcast
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8 years ago
3 minutes 44 seconds

The CX Coach
No screen for you!
Customer Experience Business Tip: No Screen for You! | Make your own podcast: https://anchor.fm/customerexperience
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8 years ago
3 minutes 23 seconds

The CX Coach
Simon Blair provides sales, customer service & coaching insights for better customer experience in your business. | This podcast was created in Anchor. To make your own podcast for free, visit https://anchor.fm/customerexperience