So, today I got access to ChatGPT's Agent feature and I wanted to record something for posterity. This one is best viewed on Spotify or YouTube if you'd like to see the live screenshare as I'm talking, otherwise I do my best to describe things as we go.
My chosen task for Agent was this: Login to my LinkedIn, accept some recent connection requests and say "Thank you for the add, [Firstname]" to each connection.
Simple, I know, but I wanted to keep things simple and easy. It handled things really, really well -- so much so, that I felt myself being 'upgraded' (or wanting to upgrade) to the $200 ChatGPT subscription as I watched it work. See what you make of it!
In this episode, I'm talking through a case study about how NatWest Bank in the United Kingdom is using Generative AI to analyse the output of their Conversational AI (chatbot) system, Cora.
The source is a post by Wendy Redshaw on LinkedIn. Wendy is the bank's Chief Digital & Information Officer. You can find her post right here.
Takeaways
Chapters
I'm taking a little bit of a departure in this episode because I'm talking about some of my activities today to create an app that I wanted to use for myself. And I did this using Claude across the space of about two hours -- and although I've been doing this very regularly, I can't help but be incredibly impressed and enormously reflective on what the power and capability of these tools means for commerce, enterprise and society. So this is a Stream of Consciousness episode.
And in case you were wondering, I used my own little piece of software to dictate this text. Watch or listen to the episode to find out more.
In this episode I had the pleasure of interviewing Paul Walker, Global Solutions Director at iManage. With 25 years of experience in legal tech, Paul offered valuable insights into how AI has evolved in the legal and professional services sectors.
We discussed how iManage specialises in knowledge worker industries, particularly legal and accounting, and explored the revolutionary impact of generative AI. Paul explained how AI has transformed the way organisations manage unstructured data, significantly reducing the lead time for extracting answers from this information.
A key point Paul highlighted was how AI now provides crucial context to unstructured data, substantially enhancing its value. Throughout our conversation, he emphasised that curiosity is essential for effectively adopting and leveraging AI technologies.
Looking to the future, we discussed how AI interfaces might evolve beyond traditional prompts toward more intuitive interactions.
One of the most practical takeaways was how AI can boost productivity by automating laborious tasks, with Paul predicting that the integration of AI into workflows will become increasingly seamless over time.
Check out Paul's LinkedIn profile and find out more about iManage at www.imanage.com.
In this episode, I'm looking at a very, very simple query I put to Google's Gemini regarding my email inbox. Oh dear.
Hold the Agentic AI Revolution for a few minutes.
In this episode, I'm sitting down with Kit Cox, Founder & CTO of Enate, exploring Kit's journey from a young coder (BBC Basic anyone?) to the founder of Enate's workflow automation platform.
We discuss the evolution of Enate, its applications in service delivery, and real-world use cases, particularly in the B2B sector.
Kit explains how Enate helps organizations operationalize AI, improve customer experiences, and drive business growth. Our conversation highlights the importance of sentiment analysis and the need for organizations to adapt to new technologies to remain competitive.
Chapters
In today's episode, we're meeting Darren Ford, the Founder and Director of The CAI Company.
Darren and his team are amongst the most experienced Conversational AI experts around, having driven the strategies and implementations for some of the largest players around.
Our discussion is wide-ranging. We start first with Darren's background and the origin story of The CAI Company. Then we get into some key use cases, he talks about how consumer acceptance is really changing (for the positive) and he highlights some of the key requirements for any successful implementation -- namely, executive sponsorship and commitment, data-led decision making and the importance of talent development.
Reach out to Darren at his company website or via his LinkedIn Profile.
Chapters
Keywords
Conversational AI, CAI Company, chatbot, generative AI, voice technology, user experience, ethics, talent development, executive awareness, use cases
In today's episode, I'm speaking with Ellen Keenan-O'Malley, a commercial IP lawyer at EIP, about the legal challenges surrounding Artificial Intelligence and Conversational AI.
We discuss the current state of AI law, the implications of GDPR on Conversational AI, and the importance of understanding liability in AI solutions.
Ellen emphasizes the need for companies to consider legal aspects from the outset of AI development and highlights the evolving role of legal professionals in the tech landscape.
If you've got any questions around the topic of intellectual property and AI, I would strongly recommend reaching out to Ellen for a conversation via her corporate profile on EIP.com or her LinkedIn profile.
Takeaways
Chapters
In this episode, I'm speaking with Neil Marley, CEO of Qualyfi, about askQ, the dedicated AI assistant built for technology delivery and consulting teams.
AskQ is an LLM/RAG-enabled solution that provides 24/7 contextual answers for anyone working in your technology environment - so it's especially useful for consulting and tech delivery teams.
We discuss the evolution of technology delivery, the role of AI in training and development, and the challenges faced by organisations in standardising processes.
Neil shares insights on how Qualyfi aims to democratise knowledge and provide opportunities for individuals from diverse backgrounds to excel in tech delivery. We also explore the future implications of AI on the tech industry and how organisations can leverage these advancements for competitive advantage.
You contact Neil on LinkedIn or via the company's website at qualify.co.uk.
Takeaways
Chapters
In this episode, I'm meeting Tom Sherwood, CEO of Koios to discuss the bleeding-edge field of emotionally intelligent AI. This is definitely worth a listen.
Tom shares his unique background (the Army, Recruiter, Snap, Spotify!) and then goes on to explain the formation of Koios, and how their technology leverages voice analysis to understand personality traits.
We explore some of the applications of the Koios technology in the recruitment and sales markets, we discuss the business model behind the Koios API, and I ask Tom about the future of human-machine interaction.
Tom finishes by discussing the importance of human connection in AI systems and offers insights for those developing conversational AI interfaces.
If you'd like to know more, I strongly recommend reaching out to Tom directly via his LinkedIn profile.
Takeaways
Chapters
In this episode, I sit down with Amelia Lowe, VP Operations at SquareTrade Insurance.
Amelia shares insights on the importance of customer centricity, and how the company is using AI, particularly conversational AI, to improve service delivery throughout their European operations.
She discusses the challenges faced in adopting AI, the leadership perspective on technology implementation, and customer reactions.
Takeaways
Chapters
Keywords
SquareTrade, insurance, AI, customer experience, conversational AI, chatbots, B2B2C, customer centricity, technology, leadership
In this episode, I showcase the audio generation capabilities of NotebookLM, a note-taking research assistant powered by Google's Gemini.
To give it a test run, I uploaded a recent article that the team at Nordic FinTech Magazine published for me on the topic of Conversational AI being 'the next interface' in Banking.
Having uploaded the material, I had the option to generate an audio overview.
I did this.
Goodness me it's good.
It's made a mini-podcast or NPR-style audio feature about my article.
I have actually included the audio it generated. The quality is ridiculously good. Have a listen and let me know what you think.
Nice work Google.
In today's episode, Luke Budka, AI Director of Definition, discusses the use of Conversational AI in public relations and communications. He explains how his agency has integrated AI into their services and the benefits it brings to clients. Luke emphasizes the importance of understanding use cases and leveraging conversational AI to enhance tone of voice and communication strategies.
He also highlights the rapid advancements in AI technology and the potential for autonomous AI agents. Luke concludes by inviting brands to explore the possibilities of using conversational AI to differentiate their communication approach.
Takeaways
Chapters
In this episode, I'm offering a quick overview of the upcoming Conversational AI Mini Summit taking place in London next week.
It will feature a keynote speaker from a large bank discussing their journey with Conversational AI. Sponsors Koios and Qualyfi will also have presentations. Ed Hodges, the founder of HelloDone, will share his journey in conversational AI. The event will be small and intimate, allowing for meaningful conversations and networking opportunities.
Takeaways
Chapters
I'm delighted to bring you our very first podcast interview with Sam Oliver, Founder of OpenFi, the team behind the fantastic Conversational AI product, SalesTalk AI.
This episode builds on the interview I did with Sam a few weeks ago on Conversational AI News. I had such great feedback that I decided to ask him back for today's show.
I ask Sam to give us an overview of OpenFi, tell us more about how SalesTalk AI works.
I also asked him for his observations on what he's seeing in the marketplace, particularly from the point of view of the Financial Services sector clients they're working with right now.
Finally I asked him who he admires in the market -- and his quick-as-a-flash answer: Chatbase. Check them out!
You can find out more about OpenFi at www.openfi.tech.
Takeaways
Chapters
Hello and welcome to the Conversational AI Podcast. This is episode zero where I'm introducing things. This is also a sister publication to Conversational AI News. You can also find me on LinkedIn.
Summary
This is the first episode of the Conversational AI Podcast, where the host, Ewan, introduces the purpose of the podcast and his background in the conversational AI marketplace. He discusses his experience as a buyer and champion of conversational AI tools in the financial services industry. The podcast aims to provide insights and interviews with executives and experts in the conversational AI space. Ewan also mentions that he offers consultancy services and plans to organize events related to conversational AI.
Sound Bites
Takeaways
Keywords
Conversational AI, podcast, Ewan, marketplace, financial services, buyer, champion, tools, insights, interviews, executives, experts, consultancy, events
