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The Contact Centre Podcast
jonty.pearce@callcentrehelper.com (jonty.pearce@callcentrehelper.com)
33 episodes
6 months ago
The Contact Centre Podcast is designed to support industry professionals in improving call center performance and the wider customer service experience. We cover everything contact centre related and speak to the very best industry experts, enjoying fun, thoughtful conversations.
Show more...
Business
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All content for The Contact Centre Podcast is the property of jonty.pearce@callcentrehelper.com (jonty.pearce@callcentrehelper.com) and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
The Contact Centre Podcast is designed to support industry professionals in improving call center performance and the wider customer service experience. We cover everything contact centre related and speak to the very best industry experts, enjoying fun, thoughtful conversations.
Show more...
Business
Episodes (20/33)
The Contact Centre Podcast
Improving Customer and Agent Experience in the New Normal
3 years ago
18 minutes 15 seconds

The Contact Centre Podcast
Employee Wellbeing: Take Care of Your Team!
4 years ago
21 minutes 20 seconds

The Contact Centre Podcast
How to Improve Your Call Centre Reporting
4 years ago
16 minutes 58 seconds

The Contact Centre Podcast
Contact Center Skills: How to Keep Developing Your Team
5 years ago
20 minutes 18 seconds

The Contact Centre Podcast
Dealing with Challenging Customers
5 years ago
34 minutes 47 seconds

The Contact Centre Podcast
How to Get More from Your Call Centre Team
5 years ago
16 minutes 59 seconds

The Contact Centre Podcast
Emotional Intelligence in the Contact Centre
5 years ago
20 minutes 6 seconds

The Contact Centre Podcast
How to Improve Contact Centre Morale
5 years ago
19 minutes 55 seconds

The Contact Centre Podcast
Top Tips for Contact Centre Planning
5 years ago
18 minutes 22 seconds

The Contact Centre Podcast
Contact Centre Transformation Ideas
5 years ago
20 minutes 52 seconds

The Contact Centre Podcast
What Makes a Great Customer Experience?
5 years ago
27 minutes 45 seconds

The Contact Centre Podcast
Resource Planning Advice to Boost Efficiency and Engagement
5 years ago
26 minutes 40 seconds

The Contact Centre Podcast
Contact Centre Excellence: How to Stand Out From The Crowd
5 years ago
29 minutes 19 seconds

The Contact Centre Podcast
Contact Centre Technology: Where Should I Invest?
5 years ago
26 minutes 57 seconds

The Contact Centre Podcast
Contact Centre Evolution: Where Are We Heading?
5 years ago
23 minutes 58 seconds

The Contact Centre Podcast
How to Inspire Your Team Leaders to Get More From Their Advisors
5 years ago
38 minutes 29 seconds

The Contact Centre Podcast
The Essential Customer Service Skills and How to Develop Them
5 years ago
30 minutes 29 seconds

The Contact Centre Podcast
What Will a Good Call Center Advisor Look like in Ten Year's Time?
5 years ago
28 minutes 13 seconds

The Contact Centre Podcast
Customer Service Writing: How to Get More from Your Emails and Chats
5 years ago
31 minutes 11 seconds

The Contact Centre Podcast
WFM Tricks That Will Get You Through Busy Periods
5 years ago
30 minutes 8 seconds

The Contact Centre Podcast
The Contact Centre Podcast is designed to support industry professionals in improving call center performance and the wider customer service experience. We cover everything contact centre related and speak to the very best industry experts, enjoying fun, thoughtful conversations.