Transforming Triage: A Digital Approach to Emergency Departments

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The Change Management Podcast

University of South Wales

29 episodes

2 days ago

The Change Management Podcast takes a deep dive into thinking clearly during times of change. We explore how leaders can focus on what will ultimately help the organisation to thrive. Season 1 and 2 of the podcast features experts in organisational change and is hosted by Dr Louise Bright, Director of Research and Business Engagement at the University of South Wales Season 3 explores the concept of Design Thinking, with hosts Professor Jonathan Deacon and Phil Harfield from USW.

Management

Business

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Management

Business

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Transforming Triage: A Digital Approach to Emergency Departments

The Change Management Podcast

16 minutes 33 seconds

3 weeks ago

Transforming Triage: A Digital Approach to Emergency Departments

Discover how digital solutions are improving emergency department processes. Bob Hudson interviews Emily Sully, Principal Support and Business Analyst at Digital Health and Care Wales and graduate of the Master's in Leading Digital Transformation, about her final Master's project on digital triage at the University of South Wales. They discuss the project's impact on patient flow, staff experience, and future applications across healthcare.

In this episode...

00:00 Introduction to the Change Management Podcast

00:15 Meet Emily Sully: Principal Support and Business Analyst

00:36 Exploring the Digital Triage Project

02:27 Challenges and Solutions in Emergency Department Triage

03:39 Implementation and Case Studies

05:04 Tracking Benefits and Outcomes

06:22 Project Approach and Stakeholder Engagement

08:15 Addressing Barriers and Training

13:59 Future Applications and Conclusion