Innovating Social Care: AI and Digital Transformation

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The Change Management Podcast

University of South Wales

29 episodes

1 day ago

The Change Management Podcast takes a deep dive into thinking clearly during times of change. We explore how leaders can focus on what will ultimately help the organisation to thrive. Season 1 and 2 of the podcast features experts in organisational change and is hosted by Dr Louise Bright, Director of Research and Business Engagement at the University of South Wales Season 3 explores the concept of Design Thinking, with hosts Professor Jonathan Deacon and Phil Harfield from USW.

Management

Business

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Management

Business

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Innovating Social Care: AI and Digital Transformation

The Change Management Podcast

17 minutes 42 seconds

2 months ago

Innovating Social Care: AI and Digital Transformation

Learn about the diverse challenges faced by Social Care Wales, the role of a service designer, and how Charmaine's final major project aims to leverage AI to improve customer service and information accessibility in the organisation. Join Mark Jackson from the Intensive and Learning Academy at the University of South Wales as he interviews Charmaine Smeakle, a service designer at Social Care Wales and a recent graduate of the Master's in Leading Digital Transformation.

In this episode...

00:00 Introduction and Guest Welcome

00:24 Understanding Social Care Wales

02:28 Role of a Service Designer

03:13 Charmaine's Master's Project Overview

04:06 AI in Social Care: Project Details

06:15 Project Implementation and Challenges

14:56 Impact and Feedback

17:20 Conclusion and Farewell