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The Art Of Hospitality
The Art Of Hospitality Podcast
76 episodes
4 days ago
Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences. So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.
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Management
Business,
Marketing
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All content for The Art Of Hospitality is the property of The Art Of Hospitality Podcast and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences. So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.
Show more...
Management
Business,
Marketing
Episodes (20/76)
The Art Of Hospitality
Talking Operations To The Next Level As You Scale (With Michael Vialpando)

In this episode, we're chatting with Michael Vialpando of Renjoy to talk all things operations, scaling, growing and headed to the next level in their vacation rental company. 

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • Michael Vialpando
  • Renjoy
Show more...
4 days ago
49 minutes

The Art Of Hospitality
Marketing Approach With The Four Boxes Framework, Airbnb Changes, Guest Trends In 2025 & More (With Conrad O'Connell & Adam Norko)

In this episode, we're solo dolo again to chat all things marketing, Airbnb changes (taking more of your $$), the four box framework for marketing and a LOT more...

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
Show more...
1 week ago
56 minutes

The Art Of Hospitality
What Does The Next OTA Success Story Look Like? (With Paul Buonopane & Jeffrey Manheimer)

In this episode, we're back with two awesome guests from "Stay" (https://staywithstay.com/): Paul Buonopane & Jeffrey Manheimer to talk all things marketplaces, OTA, direct vs control, platforms, growth, marketing and a LOT more...

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • Paul Buonopane
  • Jeffrey Manheimer
  • Stay
Show more...
2 weeks ago
52 minutes

The Art Of Hospitality
Learning Through Growth, Exit, And Building Something Brand-New + VRMA 2025 Preview (With Jodi Refosco)

In this episode, we're joined by newly minted "Pioneer" Jodi Refosco of Deep Creek Lake to talk across a wide variety of topics including growing to 500+ units, selling her business, building something new in DCL, previewing VRMA 2025 and a LOT more. 

Awesome bonus: use promo code ART100 to save $100 on your VRMA Registration if you purchase before September 5th, 2025. Terms apply. https://www.vrma.org/vegas

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • VRMA Tickets - use promo code ART100
  • Jodi Refosco
  • Timber Rock Village
Show more...
3 weeks ago
52 minutes

The Art Of Hospitality
Summer 2025 Grab Bag (With Adam Norko & Conrad O'Connell)

In this episode, we're solo dolo to chat on a grab bag of topics: AI, building apps, tech stack, marketing, how Summer 2025 went in the industry and a lot more! Don't worry - guests return next week. 

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
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1 month ago
39 minutes

The Art Of Hospitality
Hands On With Top Performing Properties Is Hard Work (With Erin Lenhardt)

In this episode, we're joined by Erin Lenhardt of The Brighthouse to talk building, market focus, design of winning STRs, guest experience, investing and a LOT more...

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • The Brighthouse
  • Erin Lenhardt
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1 month ago
50 minutes

The Art Of Hospitality
This Expert Says Almost Every Vacation Rental Manager Is Doing Design All WRONG (With Mark Lumpkin)

In this episode, we're joined by Mark Lumpkin of STR Cribs to talk all things, design, returns, performance of commodity listings vs designed listings, where most property managers fail, winning on Airbnb, how to get more bookings with design and a LOT more. Buckle up.

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • STR Cribs
  • Mark Lumpkin 
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1 month ago
54 minutes

The Art Of Hospitality
What Are Vacation Rental Managers Getting Wrong On Digital Ads? (With Amber Knight)

In this episode, we're joined by Amber Knight from BookingsCloud to talk advertising, marketing teams, budget, AI/ML, targeting and a LOT more!

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • Amber Knight
  • BookingsCloud

Editor's note: we had some minor audio issues during recording. 

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1 month ago
45 minutes

The Art Of Hospitality
Lessons Learned From Scaling Content Creation Marketing To 80%+ Direct Bookings (With Sarah Stahl)

In this episode, we're joined by Sarah Stahl to talk all about her experience growing a unique stays brand in Alabama, using content creators, generating brand awareness and a LOT more...

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • Sarah Stahl Website
  • Sarah Stahl LinkedIn


Show more...
2 months ago
49 minutes

The Art Of Hospitality
Building Teams And Systems: Is This The Way To Actually Scale And Grow? (With Marisa Grover)

In this episode, we're joined by Marisa Grover to talk all things "markets", systems, Airbnb vs direct, working in your own backyard, and a LOT more.

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • Marisa Grover
  • Follow Marisa on Instagram
  • Home On The Range


Show more...
2 months ago
54 minutes

The Art Of Hospitality
Are You Setup For Success With Your Marketing Efforts?

In this episode, we're solo to talk all things marketing, direct booking fees, investment, margin and even more. 

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell


Show more...
2 months ago
24 minutes

The Art Of Hospitality
Marketing vs Operations: What Do The Best Vacation Rental Managers Do To Grow? (With Chad Blankenship & Alex Husner)

In this episode, we're joined by Alex Husner AND Chad Blankenship to talk all things growth, marketing vs ops, revenue, pricing, brand building, consulting services for VRMs and a LOT more!

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • Chad Blankenship
  • Alex Husner
    • Alex & Annie Podcast
    • Directly Alex


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2 months ago
49 minutes

The Art Of Hospitality
What Operations Software Can Do To Make Your Business Run Better (With Simon Seroussi)

In this episode, we're joined by Simon Seroussi from SuiteOp to talk all things operations, software, PMS vs bolt-on tools, running a PM company, tech, investor software companies and more! 

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Scott Fasano
  • Conrad O'Connell
  • SuiteOp
  • About Simon


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2 months ago
49 minutes

The Art Of Hospitality
Exploring Digital Advertising From A New Perspective (With Anthony Chiaravallo)

In this episode, we're joined by advertising expert Anthony Chiaravallo of Vallo Media to talk all things paid ads, industry experts, growth, focusing on the right channels, data collection and a LOT more.

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Scott Fasano
  • Conrad O'Connell
  • Vallo Media
  • Anthony Chiaravallo


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3 months ago
55 minutes

The Art Of Hospitality
Checking Back In On Growth, Working On The Right Projects & "Here Goes Nothin" (With Matt Landau)

In this episode, we're joined (again) to chat again with Matt Landau on his new ventures, Here Goes Nothin, growth, new horizons, focus, investments into people, leadership and a LOT more...

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Scott Fasano
  • Conrad O'Connell
  • Matt Landau 
  • Here Goes Nothin


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3 months ago
52 minutes

The Art Of Hospitality
The Top Real Estate Investors NEED Vacation Rental Managers? (With Shawn Moore)

In this episode, we chat with Shawn Moore of Vodessey on picking the right properties, spending on guest experience, and why the top investors love using property managers...

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Scott Fasano
  • Conrad O'Connell
  • Vodessey
  • Shawn Moore
  • Vacation Rental Revolution Podcast
  • What the Hell Is a Lifestyle Asset?: How To Build Lifestyle & Financial Freedom Investing In Vacation Homes
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3 months ago
52 minutes

The Art Of Hospitality
Scaling A Luxury Vacation Rental Management Business The Smart Way (With Caleb Hannon)

In this episode, we chat with North Carolina's very own Caleb Hannon on all things growth, scaling a business, partnerships, AI, local hospitality vs service and a LOT more... 

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Scott Fasano
  • Conrad O'Connell
  • Caleb Hannon
  • Stay Lake Norman
Show more...
3 months ago
55 minutes

The Art Of Hospitality
Revisiting Accessible Vacation Rentals & Vrbo's New Features (With Lorraine Woodward)

In this episode, we bring back Lorraine Woodward to give us an update on all things accessible travel, how the vacation rental industry is embracing accessible properties, how Vrbo is helping and a LOT more!

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Scott Fasano
  • Conrad O'Connell
  • Lorraine Woodward
  • Becoming rentABLE
  • Vrbo - More Travel
Show more...
4 months ago
47 minutes

The Art Of Hospitality
Breaking Down The Future Of The Franchise Vacation Rental Business Models (With Michelle Marquis & Jessica Singer)

In this episode, we're joined by industry legend Michelle Marquis and Jessica Singer to talk all things franchise, growth, brand awareness, the future of the industry and a LOT more...

Enjoy! 

⭐️ Links & Show Notes

  • Adam Norko
  • Scott Fasano
  • Conrad O'Connell
  • Michelle Marquis
  • Jessica Singer 
  • Grand Welcome Franchise


Show more...
4 months ago
52 minutes

The Art Of Hospitality
Exiting Digital Marketing To Go All-In On Vacation Rental Growth (With Mike Sebastian)

In this episode, we're joined by Mike Sebastian who tells us his story on selling his digital marketing agency, investing into Vacation Rentals, moving to better serve guests and a LOT more...

Enjoy! 

⭐️ Links & Show Notes

  • Adam Norko
  • Scott Fasano
  • Conrad O'Connell
  • Mike Sebastian 
  • Build Your Hideaway


Show more...
4 months ago
53 minutes

The Art Of Hospitality
Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences. So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.