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The Art Of Hospitality
The Art Of Hospitality Podcast
83 episodes
5 days ago
Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences. So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.
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Management
Business,
Marketing
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All content for The Art Of Hospitality is the property of The Art Of Hospitality Podcast and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences. So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.
Show more...
Management
Business,
Marketing
Episodes (20/83)
The Art Of Hospitality
Previewing DARM 2025: The Impact Of Vacation Rental Conferences Right Now (With Amy Hinote)

In this episode, we're joined by Amy Hinote to preview the upcoming DARM (Data and Revenue Management Conference) 2025 conference in Sandestin, Florida. Buy your ticket TODAY to see us there.

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • Amy Hinote
  • DARM


Show more...
5 days ago
48 minutes

The Art Of Hospitality
What Most Managers And Hosts Miss When Designing Their In-Property Experience (With Rachel Vigil)

In this episode, we break down what many hosts miss when it comes to the in-property experience, how product placement works in vacation/short term rentals, building a business while hosting and a LOT more.

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell 
  • UpClose Marketing
  • Rachel Vigil
Show more...
1 week ago
52 minutes

The Art Of Hospitality
Trust And Brand Building In Today's New AI World (With Jessica Gillingham)

In this episode, we chat about PR, brand, building trust, AI and a LOT more with Jessica Gillingham.

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell 
  • Jessica Gillingham
  • Abode PR
  • Jessica's Book: Tech-Enabled Hospitality: Strategies to Elevate Guest Experience and Operational Efficiency
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2 weeks ago
52 minutes

The Art Of Hospitality
VRMA 2025 In Las Vegas (With JJ King, Alex Alioto, Dennis Goedheid & Jamie Lane)

In this first ever in-person recording, Conrad O'Connell and Adam Norko pack the mics and go to Las Vegas for VRMA 2025! A HUGE thank you to VRMA for hosting us at the conference and allowing us to cover this critical moment in the industry for our events. 

We interview four amazing industry experts across OTA, property management and more. Another huge thanks to: 

JJ King, Alex Alioto, Dennis Goedheid & Jamie Lane.

For taking time from their VRMA schedule to record with us. 

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell 
  • VRMA 2025
  • JJ King
  • Alex Alioto
  • Dennis Goedheid 
  • Jamie Lane
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3 weeks ago
1 hour 25 minutes

The Art Of Hospitality
The Direct Booking Movement Is More Important Than You Even Think... (With Humphrey Bowles)

In this episode, we chat about the "digital sharecroppers" commonly known as the OTAs with Humphrey Bowles, the CEO of Truvi. 

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell 
  • Humphrey Bowles
  • Truvi
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1 month ago
51 minutes

The Art Of Hospitality
Bye For Now (With Scott Fasano)

In this episode, we deal with a tough one: we say goodbye to Scott Fasano, our original co-host as part of the trio. Scott shares about his new non-vacation-rental journey and what he's working on now. 

It's not goodbye. 

It's bye for now, Scott! ♥️ 

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • Scott Fasano
  • Scott's Substack 
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1 month ago
30 minutes

The Art Of Hospitality
Telling The Story Of Real Estate Investments That Make Business Sense (With Zach Arko)

In this episode, we're chatting with Zach Arko from Breezy Vacays to talk investing, areas to consider, buying islands, New Mexico and a LOT more.

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • Zach Arko
  • Ruidoso Cabins
  • Little Raccoon Key
  • Missing Hotel
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1 month ago
38 minutes

The Art Of Hospitality
Talking Operations To The Next Level As You Scale (With Michael Vialpando)

In this episode, we're chatting with Michael Vialpando of Renjoy to talk all things operations, scaling, growing and headed to the next level in their vacation rental company. 

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • Michael Vialpando
  • Renjoy
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1 month ago
49 minutes

The Art Of Hospitality
Marketing Approach With The Four Boxes Framework, Airbnb Changes, Guest Trends In 2025 & More (With Conrad O'Connell & Adam Norko)

In this episode, we're solo dolo again to chat all things marketing, Airbnb changes (taking more of your $$), the four box framework for marketing and a LOT more...

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
Show more...
2 months ago
56 minutes

The Art Of Hospitality
What Does The Next OTA Success Story Look Like? (With Paul Buonopane & Jeffrey Manheimer)

In this episode, we're back with two awesome guests from "Stay" (https://staywithstay.com/): Paul Buonopane & Jeffrey Manheimer to talk all things marketplaces, OTA, direct vs control, platforms, growth, marketing and a LOT more...

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • Paul Buonopane
  • Jeffrey Manheimer
  • Stay
Show more...
2 months ago
52 minutes

The Art Of Hospitality
Learning Through Growth, Exit, And Building Something Brand-New + VRMA 2025 Preview (With Jodi Refosco)

In this episode, we're joined by newly minted "Pioneer" Jodi Refosco of Deep Creek Lake to talk across a wide variety of topics including growing to 500+ units, selling her business, building something new in DCL, previewing VRMA 2025 and a LOT more. 

Awesome bonus: use promo code ART100 to save $100 on your VRMA Registration if you purchase before September 5th, 2025. Terms apply. https://www.vrma.org/vegas

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • VRMA Tickets - use promo code ART100
  • Jodi Refosco
  • Timber Rock Village
Show more...
2 months ago
52 minutes

The Art Of Hospitality
Summer 2025 Grab Bag (With Adam Norko & Conrad O'Connell)

In this episode, we're solo dolo to chat on a grab bag of topics: AI, building apps, tech stack, marketing, how Summer 2025 went in the industry and a lot more! Don't worry - guests return next week. 

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
Show more...
2 months ago
39 minutes

The Art Of Hospitality
Hands On With Top Performing Properties Is Hard Work (With Erin Lenhardt)

In this episode, we're joined by Erin Lenhardt of The Brighthouse to talk building, market focus, design of winning STRs, guest experience, investing and a LOT more...

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • The Brighthouse
  • Erin Lenhardt
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2 months ago
50 minutes

The Art Of Hospitality
This Expert Says Almost Every Vacation Rental Manager Is Doing Design All WRONG (With Mark Lumpkin)

In this episode, we're joined by Mark Lumpkin of STR Cribs to talk all things, design, returns, performance of commodity listings vs designed listings, where most property managers fail, winning on Airbnb, how to get more bookings with design and a LOT more. Buckle up.

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • STR Cribs
  • Mark Lumpkin 
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3 months ago
54 minutes

The Art Of Hospitality
What Are Vacation Rental Managers Getting Wrong On Digital Ads? (With Amber Knight)

In this episode, we're joined by Amber Knight from BookingsCloud to talk advertising, marketing teams, budget, AI/ML, targeting and a LOT more!

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • Amber Knight
  • BookingsCloud

Editor's note: we had some minor audio issues during recording. 

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3 months ago
45 minutes

The Art Of Hospitality
Lessons Learned From Scaling Content Creation Marketing To 80%+ Direct Bookings (With Sarah Stahl)

In this episode, we're joined by Sarah Stahl to talk all about her experience growing a unique stays brand in Alabama, using content creators, generating brand awareness and a LOT more...

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • Sarah Stahl Website
  • Sarah Stahl LinkedIn


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3 months ago
49 minutes

The Art Of Hospitality
Building Teams And Systems: Is This The Way To Actually Scale And Grow? (With Marisa Grover)

In this episode, we're joined by Marisa Grover to talk all things "markets", systems, Airbnb vs direct, working in your own backyard, and a LOT more.

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • Marisa Grover
  • Follow Marisa on Instagram
  • Home On The Range


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3 months ago
54 minutes

The Art Of Hospitality
Are You Setup For Success With Your Marketing Efforts?

In this episode, we're solo to talk all things marketing, direct booking fees, investment, margin and even more. 

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell


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4 months ago
24 minutes

The Art Of Hospitality
Marketing vs Operations: What Do The Best Vacation Rental Managers Do To Grow? (With Chad Blankenship & Alex Husner)

In this episode, we're joined by Alex Husner AND Chad Blankenship to talk all things growth, marketing vs ops, revenue, pricing, brand building, consulting services for VRMs and a LOT more!

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Conrad O'Connell
  • Chad Blankenship
  • Alex Husner
    • Alex & Annie Podcast
    • Directly Alex


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4 months ago
49 minutes

The Art Of Hospitality
What Operations Software Can Do To Make Your Business Run Better (With Simon Seroussi)

In this episode, we're joined by Simon Seroussi from SuiteOp to talk all things operations, software, PMS vs bolt-on tools, running a PM company, tech, investor software companies and more! 

Enjoy!

⭐️ Links & Show Notes

  • Adam Norko
  • Scott Fasano
  • Conrad O'Connell
  • SuiteOp
  • About Simon


Show more...
4 months ago
49 minutes

The Art Of Hospitality
Welcome to "The Art of Hospitality," where the Operator meets the Philosopher to unravel the intricate tapestry of the vacation rental industry. Led by Conrad O'Connell, the Digital Strategist who turns clicks into bookings, and hosted by Scott Fasano, the "Operator," and Adam Norko, the "Philosopher," our podcast presents a trinity of perspectives that uniquely positions us at the intersection of practical operations, philosophical depth, and digital innovation. We tackle the gamut—marketing strategies, guest relations, property management, and internal operations—all while keeping an eye on the ever-changing landscape of our industry. This isn't just about running a vacation rental management business; it's about mastering the Art of Hospitality, where operational precision and thought leadership intersect to create extraordinary experiences. So, if you're keen on listening to discussions that marry tactical excellence with intellectual depth, all underpinned by game-changing digital strategies, you're in the right place. Join us as we redefine what it means to excel in the vacation rental industry.