In this episode of the Agilisys Podcast we investigate the partnership between Agilisys and Soroco, the provider of process discovery, task mining and process transformation solutions.Specifically, we’ll discuss how the two organisations are coming together to accelerate automation across the public sector and improve citizen experiences through the use of this groundbreaking technology, enabling public sector organisations to make genuine data-driven decisions on what, where and how to focus their automation and transformation efforts.Guests on this episode are Chris Duddridge, Vice President of Sales for EMEA at Soroco; Nina Atwal, Automation Lead at Agilisys and, Simon Perks, the Agilisys Intelligent Automation and Operations Partner.Areas explored in this podcast include:* What process discovery, task mining and process transformation means for public sector organisations* Why Agilisys is partnering with Soroco* Why the tie-up with Soroco means organisations can now unlock more of automation’s full potential* Use cases that the public sector can learn from* The areas where the Agilisys team think this technology will be most useful and the challenges it will address

In this episode, we discuss how data and insight are central to ensuring positive outcomes for the Force and its communities and hear how Agilisys has worked in partnership to support data- and insight-led activity and take it to the next level. We'll also find out what data ethics means for the organisation and share some key takeaways from the Force's journey to date.To discuss this in more detail, we're joined by Jonathan Dowey, Head of Performance and Insight at Avon & Somerset Police, and Kate Hemstock, Principal Senior Data and Insight Consultant at Agilisys.

In this episode of the Agilisys Podcast, we focus on the development of Bolton Council’s game-changing data strategy, which has been developed to set free the organisation’s data and unlock insights that will shape future engagement and activities, and drive some pretty sophisticated service delivery.

In this podcast, we explore the challenges district councils are facing and how technology is helping to overcome them, discuss how leaders can ensure that funding and the business case for investment in technology are where they need to be, and look at where those responsible for digital transformation can turn for the all-important knowledge sharing.Sharing their thoughts on these topics and more are Amanda Pujol, Head of Communities and Improvement at Teignbridge District Council (https://www.teignbridge.gov.uk/), and Adam Gibbons, Housing and Local/Regional Government lead at Agilisys.Key topics covered include:* The major internal and external challenges faced by district councils* How technology can help districts meet those challenges and the technologies that are key* The problem of skills shortages* The role of data and predictive analytics* Examples of where Teignbridge has found new sources of funding and what makes a good business case* Where transformation leaders in district councils can turn to for help and guidance

The Agilisys podcast: The role of RPA in an award-winning Council This latest episode of the Agilisys podcast focuses on how Aberdeen City Council is using the robotic process automation ...

In this latest episode of the Agilisys Podcast, we’re joined by a trio of robotic process automation (RPA)

In this latest episode of the Agilisys podcast, we welcome Catherine Pollard, Director of the National Centre of Expertise at NHSX and Paul Malcolm, Head of Healthcare at Agilisys, to discuss why the UK needs a digitally enhanced care sector, if it is to thrive. In this podcast we also discuss the roadmap that will help us tap into the potential of technology and importantly, what this means when it comes to skills. Questions discussed in this episode include: Why do we need a digitally enhanced care sector? What technologies will really drive digital transformation? How will they improve the situation? What’s holding back technology adoption? With that in mind, what does the roadmap/journey entail if we are to achieve a digitally enhanced care sector? What role will NHSX play in this? As a result of all that’s going on, do you expect to see the care sector becoming much more of a single system/service? How does the care sector attract staff with the right skills – or is it more a case of focusing on training and skills development?

In this episode, we discuss how North Lanarkshire Council has successfully utilised Helping Hands, the Vulnerable Persons Contact Management solution developed by Agilisys in response to the Covid-19 crisis. Helping Hands, which is built on Microsoft Dynamics 365, enables authorities to track both outreach to the ‘vulnerable persons list’ that the NHS has produced and the specific needs of any citizen within its area – and has been adopted by councils up and down the country. Crucially, it also brings together organisations from healthcare and the third sector, with local authorities. In this podcast we find out: * Why North Lanarkshire Council opted for Helping Hands to help it deal with the Covid-19 crisis * The features of the solution that really stood out * How it has enabled the council to deliver essential services to the most at risk citizens through the period of lockdown and beyond * How Helping Hands has evolved, and the role North Lanarkshire Council has played in this evolution * The value of multiple authorities working together * Why Helping Hands will continue to prove valuable as the authority moves into recovery phase and beyond? Susan Cloke Susan Cloke has worked in local government for 35 years in a range of roles, originally training as a planner before moving into regeneration policy and then corporate and community planning. Susan is currently based within the Chief Executive's Office and leads the business intelligence function within the Business Solutions Team in North Lanarkshire Council, taking responsibility for the corporate intelligence function linked to business planning, improvement and performance. Susan also provides strategic support to the Children's Services Partnership and the Community Justice Partnership and supports the development and delivery of the Council's improvement programme. Outside work Susan is an avid Glasgow Warriors and Scotland rugby supporter, as well as a keen gardener. Linda Johnston As the Business Strategy Manager at North Lanarkshire Council, Linda has extensive experience of change and transformation programmes, redesigning public sector services to meet the varying needs of service users and communities. Linda has chaired national policy groups and has delivered high profile events including the Commonwealth Games 2014 and European Championships 2018. Currently leading the council’s digital change programme, at the start of the Covid-19 outbreak, Linda led the strategic discussions to source a solution to support the needs of the communities across North Lanarkshire and to support other councils in their quest for similar support mechanisms. James Stevenson James Stevenson is Managing Consultant and Head of Business Development for Scotland at Agilisys. An experienced C-level business professional with a track-record of developing and implementing high value, multi-phased, multi-location contracts across the public sector, James has wide ranging experience of software development, systems roll-out, ongoing support and service functions, cradle-to-grave IT outsourcing and the development of new applications and IP rights. Austin Clark Austin Clark is an experienced content writer and journalist specialising in organisational transformation and digital solutions, specifically in local government and healthcare. Austin is former editor of GovTech Leaders (DigitalbyDefault) and has written features, hosted podcasts and presented events for numerous leading public sector titles during a 20-year career.

In the first Agilisys podcast episode, we caught up with Paul Malcolm, Head of Healthcare at Agilisys, to discuss why interoperability holds the key to integrated care systems – and how we can achieve it. With new models of care constantly emerging, existing models evolving, the rate of digital transformation accelerating and demand for far more integrated healthcare models growing, the topic of interoperability is a hot one. Speaking at the NHS Expo earlier this year, Matt Hancock, Secretary of State for Health and Social Care stated: “Our technology landscape is very heterogeneous and interoperability is poor. This increases costs because we are not taking advantage of economies of scale, increases errors and introduces delays in the transmission of data from one system to another, which in turn has patient safety implications, and delays the digitisation of those parts of the system still very poorly served by technology.” In this podcast, Paul Malcolm, Head of Healthcare at Agilisys shares his thoughts on the importance of interoperability and why information sharing is vital if patient outcomes and quality of care are to be optimised and the future vision of care is to be realised. Topics discussed include: * The impact of Covid-19 on information sharing and integrated systems * What interoperability means in the changing world of healthcare * The need to bring data, people, processes and organisations from across multiple sectors together to achieve interoperability * Why me must focus on patient care and outcomes when * The benefits of rethinking the way an integrated healthcare system is funded * How Paul predicts moves to interoperability will gather pace over the coming months Paul Malcolm Paul Malcolm is head of healthcare at Agilisys, and has nearly two decades of experience in the healthcare technology and transformation sector, specialising in digital transformation and the 'Cloud First' agenda. Paul has worked with numerous healthcare organisations to help them migrate, operate and support their services in the Cloud, while developing strategies to drive workforce productivity, including implementation and optimisation of Office365 across the NHS. Paul also has an increasing focus on AI and Robotic Process Automation and how it can help create more time for both front line and back office staff to deliver meaningful work, rather than repetitive admin tasks. Austin Clark Austin Clark is an experienced content writer and journalist specialising in organisational transformation and digital solutions, specifically in local government and healthcare. Austin is former editor of GovTech Leaders (DigitalbyDefault) and has written features, hosted podcasts and presented events for numerous leading public sector titles during a 20-year career.