265: Scaling Customer Experience Through Cross-Functional Collaboration with Ellie Hutton

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The 20% Podcast with Tyler Meckes

Tyler Meckes

283 episodes

21 hours ago

The 20% Podcast will bring tips and tricks from seasoned industry professionals to listeners, and share simple, easy to use principles that can spark a new interest, or teach you new principles they can implement in their jobs today! I want to bring you a new perspective and shed light on how others succeed, and help you whether you just starting your career, or give additional advice to other seasoned pros that do the same thing. We will bring you The 20% of information that gives you 80% of the information you need for the topic at hand!

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Careers

Business

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265: Scaling Customer Experience Through Cross-Functional Collaboration with Ellie Hutton

The 20% Podcast with Tyler Meckes

31 minutes 41 seconds

1 month ago

265: Scaling Customer Experience Through Cross-Functional Collaboration with Ellie Hutton

This week’s guest taught me truly the importance of always providing an exceptional customer experience and having that front in mind all the time. She studied History and Geography prior to beginning her career as a Research Manager. She later went on to expand her skills in Business Development, relationship selling, consulting, as well as communications research and satisfaction.

This week’s guest also spend almost 13 years at Vision Critical, where she held roles in business development, account management and enablement, working her way up to Sr Director of Product Marketing where she continued to shine a spotlight on customer stories.

Following Vision Critical, she went to Dooly, where I was so fortunate to work hand and hand with her and the Customer Success team to drive adoption, renewals, and expansion. Learning from a leader like her truly taught me the importance of Cross-Functional collaboration, a skill that I now consider one of my core strengths. Now, she continues to help customers lay a strong foundation to successfully scale startups. Without further ado, I couldn’t be more excited to introduce one of my career mentors - Ellie Hutton. In this episode, we discussed:

Great service skills from hospitality to SaaS
Tackling post-sales business challenges
Lessons from McDonald’s on process optimization
Understanding customers through research
The role of a GTM ring leader
Being customer-ready

Please enjoy this week’s episode with Ellie Hutton. ____________________________________________________________________________

I am now in the early stages of writing my first book! In this book, I will be telling my story of getting into sales and the lessons I have learned so far, and intertwine stories, tips, and advice from the Top Sales Professionals In The World! As a first time author, I want to share these interviews with you all, and take you on this book writing journey with me!

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