All About the Protocol 41: Caller in Crisis User Experience

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Tell Me Exactly

35 episodes

4 days ago

Tell Me Exactly is a Priority Dispatch Corp. podcast developed by our team of Protocol Experts. We cover Emergency Communications Center management, industry best practices, and tell you exactly what you need to know to be your best self in public safety.

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All About the Protocol 41: Caller in Crisis User Experience

Tell Me Exactly

23 minutes 42 seconds

2 months ago

All About the Protocol 41: Caller in Crisis User Experience

Meridith invited Brandon Miller and John Ferraro to talk about their agencies' experience with Protocol 41: Caller in Crisis after having implemented it last year. Built to give Emergency Dispatchers and calltakers tools to better manage extreme mental and behavioral health calls, P-41 is giving dispatchers all over the US tools and language to help suicidal callers through their lowest moments.