Ross Rutschman gives insight into how Priority Dispatch operates worldwide, how various agencies across the world implement the IAED's protocols, and the challenges he sees everywhere.
Have you been hearing about Priority Dispatch's regional Compass Events? Here's a look at what they are and how they work from the perspective of the experts who put them on and the attendees who go to them.
Meridith invited Brandon Miller and John Ferraro to talk about their agencies' experience with Protocol 41: Caller in Crisis after having implemented it last year. Built to give Emergency Dispatchers and calltakers tools to better manage extreme mental and behavioral health calls, P-41 is giving dispatchers all over the US tools and language to help suicidal callers through their lowest moments.
Bryon Shultz joins Meridith to discuss the True to Q Facebook Group and the efforts his team makes to help answer questions from users like you every day.
Meridith brings on Gary Galasso to discuss Dispatch Life Support, its history, its scope, and tips for doing it right.
Meredith invites Jonny McMullan and Louise Todd from Priority Dispatch's UK office to talk about mentorship in Emergency Communications, how they're running their mentor program, and what you can do in your center to make mentoring work.
Who needs to be in the room when deciding what response goes to what Determinant Code? What do most centers get wrong? Is there a best way to do it? Meridith brings on Brian Dale to share his decades of experience and give insights to the process.
Guest host Bobby Benton brings Mark Von Behren on to talk about the qualities that make a police dispatcher exceptional, both from a dispatch and a leadership point of view.
Meridith invites Brian Dale on the podcast to talk about reasonableness in QA and why it's such a critical concept as Qs deal with Case Review.
This week we're giving you a taste of the IAED's NAVIGATOR Conference! Meridith joins up with Becca Barrus from Dispatch in Depth and Ricardo Martinez from Within the Trenches to get community takes from Emergency Dispatchers and calltakers like you.
Meridith and Jose use the Principles of Emergency Medical Dispatch and their own years of experience to break down communicating with child callers.
Meridith invites Brian Dale on to discuss what Comm. Centers should do when responders arrive at a scene and can't locate the first-party caller who asked them to come.
Meredith invites Sara Wright, a Project Manager with Priority Dispatch with over 23 years of experience in Emergency Communications, to get some advice on dealing with burnout in 911.
Meridith invites Jose Rodriguez to discuss—and debunk—9 common Emergency Medical Dispatch misconceptions. In this episode, they cover:
5. Phone information from dispatchers cannot helpvictims and may even be dangerous.
6. More personnel and more units at the scene arealways better.
7. It’s dangerous not to maximally respond or notto respond lights-and-siren.
8. Protocol and training is all that’s needed to“do EMD.”
9. We can do this stuff ourselves (home-grow ourprotocols).
Meridith invites Jose Rodriguez to discuss—and debunk—9 common Emergency Medical Dispatch misconceptions. In this episode, they cover:
1. The caller is too upset to respond accurately.
2. The caller doesn’t know the required information.
3. The dispatcher is too busy to waste time asking questions, giving instructions, or flipping through card files.
4. The medical expertise of the dispatcher is not important.
Guest host Bobby Benton invites Mark Von Behren on the show to discuss what makes Police Dispatch distinct from Medical and Fire.
Meridith invites Luke Barritt, a Project Manager for QPR, to share with our listeners what Quality Performance Review actually does, who it's for, and how it helps agencies across the nation improve and grow.
Meridith invites Alda Garcia, Sales Operation Manager for Priority Dispatch, to tell you exactly how PDC's sales team can help your center meet its goals, create excellence, and fix problems. For more information or to find your Regional Account Manager, visit https://prioritydispatch.net/en/contact-us.
Meridith invited Dr. Jeff Clawson to tell the background of how various parts of the protocols came to be. Join them to hear some history, insights, and just all around great stories about Emergency Dispatch.
Meridith invites some heavy hitters from the International Academies of Emergency Dispatch (Pam Stewart, Senior Director of Operations, Eric Fayad, Associate Director of Instructor Services, and Bonni Stockman, ETC Course Coordinator) to tell you exactly what the IAED has to offer to train new Emergency Telecommunicators.