In this episode of Tech Leaders Intel, we hosted two industry experts to discuss one of the most critical and often debated topics in software engineering: productivity and performance. Our guests are Gary Stevens, Director of Engineering at Trainline, and Viktor Clerc, an engineering leader at Xebia, both offering insights into what it takes to build high-performing engineering teams.

Gary shares his experience in balancing team motivation and productivity at Trainline, focusing on customer lifetime value and efficient software delivery. He highlights the complexity of tracking engineering productivity, especially in today’s distributed, remote-first work environments, where effective measurement can no longer rely on simple observation.

Viktor expands on this by emphasizing the importance of optimizing engineering practices and using strategic assessments to overcome client-supplier challenges. His focus is on creating alignment between technology and business goals, ensuring that teams are empowered to deliver not just products, but value.

Throughout the conversation, the guests dive into key topics such as:

• Choosing the right metrics for engineering productivity
• The dangers of gaming metrics and how to avoid it
• Balancing process efficiency with developer happiness and creativity
• Using AI tools like Copilot to improve productivity without compromising quality  

If you're looking to understand how to build motivated, productive engineering teams or want practical insights into how to measure performance effectively, this episode is a must-listen.

As the use of artificial intelligence expands and finds more use cases, there remains special interest in its applications for customer service. Retailers and service providers are training AI to retrieve important information in a natural, conversational manner, thereby delighting customers through giving them an unforgettable customer experience. And yet there are instances where delighting the customer isn’t the best approach. When it comes to bare necessities like utilities, perhaps the best customer experience is the one that can’t be remembered.

That’s what Adam Waite is betting on. As Head of Digital Conversations & AI with British gas supplier Centrica, Adam is laser-focused on using GenAI and large language models to make customer experiences as frictionless as possible. He is one of the minds behind the creation of Cosmo, Centrica’s customer-facing authenticating chatbot that took the gold for Best Innovation in Customer Service at the 2023 ECCCSA Awards. And now Adam sits down with Tech Leaders Intel to let us in on his award-winning insights. Throughout our 45 minutes together, he touches on such topics as:

• The evolution of customer support chat (and consumer trust in it)
• When it’s time to consider buying vs. building new technology
• Why the “channel of truth” is the most important customer service channel of all
• What success in delivering customer experiences looks like
• The difference between data scientists and so-called experts in emerging technologies

…and that’s not all. Adam is full of sharp observations, and he is keyed into the strategies that will make GenAI and large language models work for customer-facing businesses now and into the future. Reach out to him on LinkedIn, and of course, fire up this episode of Tech Leaders Intel!

This episode of Tech Leaders Intel sees Nick Goodwin sit down with Paul Staples, ClearBank’s head of Embedded Banking. Paul has quite the story; originally starting out in the oil industry, he stepped into banking as he swung from working the floors at Goldman Sachs, to being a strategist at Deutsche Bank, then JP Morgan and finally establishing building a case for HSBC as a platform business in Embedded Finance before finally stepping fully into the fintech space with Clearbank. As if all of that isn’t enough, he’s a seed investor by night and an avid gardner to boot.

You’ll quickly notice that Paul has an elite-level entrepreneurial mind that functions like a steel trap when it comes to solving problems, and he brings that to his work in embedded banking. The issue of keeping banking useful, relevant, and putting it where people need it most is foremost in his mind, and he is a powerful advocate for embedded banking as an agent of change in the world we know. While not a coder himself, Paul understands how the power of technology can be put to good use in our day to day lives, using Embedded Banking do drive this. Join him and Nick as their 45-minute conversation touches on topics such as:

• His take on “how banking really works”
• Using unusual hypothetical situations in finding solutions for fintech
• Why he chose to work for Clearbank
• How selling CDs at school helped him shapen his selling skills
• The power of fooling around and finding out in the learning process.

…and of course, much more. For a deeper dive into Paul’s insights, give him a follow or drop him a line on LinkedIn.

Stephen Marjot understands what needs to happen in order to make business transformations in the BFSI field a success. Yes, the company must be fully committed, and risks must be mitigated, but it is equally important that transformations must help the staff make them happen as much as help families and small businesses thrive. In an increasingly digital world where customer demands are growing, transformations must be based around people internally rather than the other way around. Serving the colleague so they can serve the customer is how an organization ensures its own prosperous, sustainable, transformative outcomes.  

Join host Nick Goodwin on this illuminating episode of Tech Leaders Intel as he talks with Stephen about the vitality of framing transformations as journeys for both customers and colleagues alike using Appian low-code solutions. During his years of consulting in insurance and oil and gas retail, he set transformations in motion but didn’t get to see them through to completion. In his current position as Head of Change Centre of Excellence with Natwest.

NatWest Group, the UK's largest business bank, has been honored with the Celent Model Risk Manager of the Year Award for its successful initiative to simplify and automate change and risk governance processes. This award recognises the company's ability to reduce multiple assessment cycle times using patterns of governance.

Stephen places the utmost importance on creating a solid problem statement, and for him the solution lies in simplifying processes to create value and organizing projects around people to mitigate risks and make the most valuable products. They dive deep into topics such as:

• Reconciling change with risk governance in the transformation process
• Creating a “colleague journey” to parallel the customer journey
• Hearing who is “making the most noise” to recognize transformation impediments
• The goal of reducing transformation times from 73 days to 73 minutes
• How Appian engaged with Natwest’s issues and goals as a true partner

…and lots more. Lots of transformation tips, notes, and details abound, so this is an episode that requires your full focus.

Opinions expressed in this episode are solely Stephen’s own and do not express the views or opinions of his employer. Any discussion around vendors in no way suggests a positive endorsement.  

For more of Stephen’s business transformation wisdom, reach out to him on LinkedIn.

For this episode of "Tech Leaders Intel," host Andreas Giesa interviews Dr. Timm Neu, Team Lead and Product Owner at Volkswagen. Having gained a global outlook on his profession and life, Timm took a long and winding path to get to Volkswagen; he has studied law, worked in India and the US, and even served a stint with the German embassy in Luxembourg! Timm then spent about 10 years in IT law, including as General Cousel of Cleverbridge and Group Legal Cousel at Volkswagen. He eventually transitioned into IT products and international software development steering. Timm shares his general technology leadership insights based on his career experiences and as a product owner. Throughout the conversation, it’s clear that Timm is all about the value of bridging the gap between IT and business, as well as facing the challenges of managing legal compliance in large, international corporations head-on. The conversation also touches on implications and issues at hand for coming legal tech evolutions, highlighting the need for balance in growth and compliance.  

And that’s not all. Andreas and Timm get into the weeds on salient tech topics such as:

• Legal tech challenges and winning strategies
• The importance of involving legal counsel in the early phases of product consulting
• The need for the commitment to legal compliance in large corporations
• Legal and technology challenges of startups and large companies alike
• Balancing legal and technology considerations in business growth

…and of course, much more. Timm is a highly insightful individual with a strategic mindset, not to mention a thorough understanding of the intricacies of law and dynamism of current technology trends, all of which are boosted by his intercultural acumen and showcase his unique expertise and leadership in the legal technology sphere. Connect with Timm through LinkedIn for more of his know-how.

This week on Tech Leaders Intel, our Mark Jacks sits down with Viator’s Head of Data and Revenue Management, Kiran Padavala. Viator is an Experience Marketplace that inspires travelers to plan and book unique experiences. As a part of the TripAdvisor family, they are continuing to scale following impressive trading results and ambitious plans. Kiran is an experienced technology leader, with a developed playbook that focusses on the core pillars, enablers and metrics to enable successful scaling of technology teams on a global level. 
 
One thing that’s evident about Kiran from the outset, is that, through hands on experience, really knows about what it takes to scale, understanding that people are involved as much as processes. He knows that culture and workflow are as paramount to a successful scaling-up as any roadmap, and stresses cohesion and honesty in the digital transformation process. As the episode progresses, Kiran runs through his playbook, and touch on topics such as: 
 

• Understanding the context behind a company’s growth story 
• How to maintain a cohesive team culture and sense of purpose whilst of scaling up 
• Practices for managing and synchronizing distributed teams 
• Selecting the right toolset 
• Effectively connecting autonomous teams to “the mothership” 
• Ensuring the alignment of vendors with the company’s transformation roadmap 
• How and why success looks different for data teams 
• What to look for when processes aren’t scaling as expected
• Being upfront and honest about when processes don’t work
• What an effective onboarding process looks like for a scaling team 

 
You’ll find these and many more insights on this episode of TLI. It’s a listen chock-full of valuable gems for enterprising business leaders looking to adopt scalable technologies and processes. Press play to get started, and for more from Kiran, reach out to him on LinkedIn. 

On the newest episode of Tech Leaders Intel, Lewis Bicknell sits down with Mark O’Brien, a senior platform manager with the Leeds Building Society. At the start of his career Mark didn’t expect to find himself in such a role having earned a degree in mathematics and working in fields such as development and architecture. He took up a service operations role for LBS and changed the way it works, transformed from batch process-oriented to event-driven organization, which helped fine-tune the Society’s web presence and make it more responsive for potential homeowners using technologies such as AI and SRE. All of which helped the organization elevate its customer experience through gleaning insight from the large amounts of data they collect.

Moreover, Mark didn’t see himself cut out for management. However, he enjoys leadership, building durable professional relationships, and bringing people together from various teams to work on problems. It is through these lenses that Mark approaches his everything related to his work and career, and it’s fascinating to listen to him apply it to the innovations emerging today. Join Lewis and Mark as they discuss:

• Managing people vs. managing managers
• The importance of building meaningful long-term relationships with suppliers
• Keeping options open for career advancement vs. focusing on obtaining a particular role
• The impact of technology failures being made real for ordinary people
• Delivering solutions vs. delivering experiences
• The key differentiator of being purpose-driven rather than profit-driven
• His sense of the technology challenges for 2024

…and of course, much more. Mark is ultra-focused on using technology to the bottom of issues that hamper the customer experience for homebuyers, and we are sincerely grateful for his wisdom on this episode of TLI! You can connect with Mark on LinkedIn, and find out more about his work at leedsbuildingsociety.co.uk.

In this insightful episode, host Louis Bicknell engages in a thought-provoking conversation with guest Nicholas Bobb, who serves as a trustee of The Data Lab and boasts an extensive background in the financial services industry. Nicholas Bobb's story is particularly compelling as he traces his roots back to the West Indies, detailing his transformative journey to becoming a seasoned data professional in Scotland. Throughout the episode, Nik places a strong emphasis on the critical role of diversity within the realm of data analysis.

Key topics discussed in the episode include:

• Nicholas Bobb's Personal Journey: His transition from an immigrant from the West Indies to a prominent figure in Scotland's data scene.
• Diversity in Data Analysis: The importance of having diverse perspectives in data-related fields and how it can lead to more innovative solutions and better decision-making.
• Evolution of Data in Finance: How data has revolutionized the financial services industry, changing the way financial institutions operate and make decisions.
• Data Skills in Education: The integration of data analytics skills into undergraduate curricula, preparing the next generation of professionals for the data-driven economy.
• Interdisciplinary Collaboration: The need for collaboration between different fields of study to enhance data analysis and utilize data effectively across various sectors.
• Mentorship and Networking: The role of mentorship in personal and professional growth, and how networking can open doors to new opportunities in the data science field.
• Challenging Stereotypes: The necessity to confront and dispel the common stereotypes associated with data analysts to foster a more inclusive and dynamic environment.
• Data's Role in Sports and Gaming: An exploration of how data analytics is becoming increasingly influential in the sports and gaming industries, transforming how performance is measured and strategies are developed.
• Involvement with The Data Lab: Nick encourages listeners to engage with The Data Lab's initiatives, which aim to support and promote data science and its applications.

The episode serves as an inspiring narrative that not only sheds light on Nik's personal and professional growth but also delves into the broader implications of data in today's world. Listeners are encouraged to reflect on the diverse applications of data science and consider how they might contribute to or benefit from the initiatives spearheaded by The Data Lab.

What makes a leader? Not just an executive title or self-appointed honorific on social media, but someone who can take the breadth of their living and professional experience and channel it into enriching the work of their peers and championing their ideas and efforts to improve their field of expertise.

That’s what Carolina Restrepo, a Products, Technology and Innovation Manager at Vanderlande and 2023 Next CIO award-winner, aims to do. Carolina drives innovation and value by emphasizing storytelling as an approach to illustrate the positive changes that technological processes can bring to firms. As someone born in Colombia and having lived all over the world, not to mention a background spanning from industrial engineering to product management in technology, she understands acutely how complex processes lead to winning outcomes.

Host Mark Jacks leads a discussion with Carolina spanning a wide variety of topics including:

• The use of storytelling to convey messages and explain trends & processes
• How she adapted in transitioning from industrial engineering to being a leader in technology
• The importance of defining the value technology can bring to an organization
• Being a relatable role model to empower women in the tech industry
• Inclusivity and valuing different voices in taking on feedback
• What winning a Next CIO Award means for someone in her position

This discussion with Carolina is full of candor and sincerity, qualities which have made her a renowned leader. She is a leader’s leader, and this episode is a vital lesson for those aspiring to make it to the top of their field.

In a time when insurance providers are pulling coverage due to the increased frequency of events brought on by climate change, more must be done to offer policies that protect people, their homes, and their belongings, as well as ensure that policyholders can get quick initial relief aid in the immediate aftermath of natural disasters.

On the newest installment of Tech Leaders’ Intel, Nick Goodwin sits down with Rosina Smith, Chief Product Officer at McKenzie Intelligence Services (MIS). Rosina’s work focuses on event response and closing the knowledge gap in writing premiums for disaster relief and providing claims expeditiously during disaster relief operations, stressing that insurance is an important market that must be understood. She tells us about her research on applying academic findings to practices in the insurance industry, her evolution as a tech-minded professional through her experiences at Allianz and MIS, and her views on innovation in the insurance industry.

Among other things, Rosina and Nick discuss:

• The importance of “ground truth” in event response
• What success looks like in the insurance sector
• The need for insurance companies to get people outside the industry talking
• Decisions points about data focus in the age of GenAI
• The role of disaster relief as the climate crisis steadily grows

…and much more. Rosina’s fascination with evolving technology means she has a mind for applying innovations to the rapidly changing world of insurance, and taken together with her singular focus on the customer, this episode is a must-listen for those seeking insights!

This week on the Tech Leaders Intel podcast, host John Cheng sits down with Daniele Forni, Director of Credit and Lending at HSBC. Daniele is an author and subject matter expert on risk management who creates analytical solutions for a living, but he’s quite the polymath as well. The first few minutes of the conversation reveal that Daniele formed a band that he recorded albums with, moved to China to study Chinese, and earned his MBA in Economics before settling down to work with HSBC, first in regulatory reporting and then in his current area of expertise. He is truly passionate about understanding how financial institutions leverage data and how different systems connect.

Daniele credits his diverse set of interests and enthusiasm for risk analysis to his mid-life diagnosis with autism and ADHD, which has driven his life-long ability to recognize patterns and connect dots. All of which means that Daniele is always on the hunt for ways to optimize risk management. Together with John they cover a lot of ground, including:

• The crucial differences between building solutions for private clients and businesses
• How understanding data quality impacts hiring for in-demand skillsets in data
• How his autism/ADHD diagnoses helped him understand the importance of neurodiversity at work
• How neurodiversity advocacy has helped him mentor new hires
• His take on the idea that “data is never wrong”

…and of course, much much more. It is an enlightening listen, and Daniele also gives us a preview of his book on data strategy “Is It Pronounced Data or Data?” That’s available via his official website, and you can also follow him on LinkedIn.

In the latest installment of the Tech Leaders’ Intel podcast James Loveridge sits down with Ben Upcroft, VP of Technology at OXA (formerly known as Oxbotica). Given his background as a researcher, it is clear that Ben is unwaveringly passionate about automation and robotics as he infodumps on the ins and outs of the technology, especially with regards to safety.

It follows that OXA’s MetaDriver is a virtual tool that aids a vital step in the safeguarding process, identifying both edge and corner cases in simulated driving scenarios up to thousands of times faster than real-world testing. As Ben explains, MetaDriver was developed for all robotics hardware developers to integrate into their development processes.

Over 40 minutes they discuss:

• Ben’s career trajectory in automation from academia to R&D
• Automated vehicles, from personal automobiles to mass transit to mining machinery
• The necessity of building public trust for automated vehicles to be successful on the market
• Why citing a number of test-driven miles does not necessarily translate to a safe product

And of course, much more. Through MetaDriver, Upcroft and OXA are enabling automated vehicles in all their forms from the personal to the industrial, and are being extremely careful and meticulous in doing so. If you’re a robotics enthusiast, this discussion is not to be missed!

Join host Nick Goodwin as he sits down with ITC DIA’s Head of Content Merlin Beyts on the newest Tech Leaders Intel.

Merlin is involved in organizing events for ITC DIA, an organization that caters to insurance executives, insurtech investors, associations, brokers, and regulators in the European insurtech industry. He uses content and webinars to promote emerging technologies that get insights from data such as Web3, blockchain, and GenAI. Merlin has his finger on the pulse of burgeoning technologies, leadership moods surrounding them, and the state of the insurance profession, and this week we are fortunate to have him bring his tech acumen to the Tech Leaders’ Intel podcast.

On this episode, Nick and Merlin discuss:

• The potential for GenAI to generate code for insurtechs, and the urgency of restraint, risk mitigation and regulation in the fight against misinformation
• Exciting applications for GenAI in serving customers, such as recommendation engines
• The Great Resignation’s impact on attracting tech talent in the insurance industry and why insurtechs have succeeded on the same front
• The need for insurance firms to find customers on the platforms they use

…and that’s not all. Merlin is full of insights, hosting regular webinars on the last Tuesday of every month. For more information on joining, as well as more on the next ITC DIA event in Munich on Nov. 22-23, follow him on LinkedIn.

When we consider attracting the right talent, we always take technical skills as priority.
But what makes talent a real deal and how can we nurture a person’s growth, if we don’t give them a chance to begin with?
In an era of endlessly listed bullet points of “must haves” and “mandatory skillsets”, we tend to not take into consideration how we should create positions around people, instead of seeking omniscient beings to fill the unnecessary brackets.

In our most recent Tech Leaders’ Intel podcast, our colleague, Mark Jacks, converses with Simon Prior, the Head of Quality Engineering at easyJet, about the importance of Quality Assurance, different perspectives, heterogeneity of talents, and neurodiversity within projects. During our talk, we embark on a journey and deep dive into matters like:

• Raising awareness around the importance of QA from the very beginning of development
• Whether a buggy mess of an application could be considered of high quality
• How job descriptions scare off incredible talents
• Supporting neurodivergent teams

...and much more!

Throughout our conversations, Simon emphasises how “People before projects” is a phrase to live by and that honouring the comfort zones of your team members can bring out the most efficient individuals out there.

In a world surrounded by Data, it’s basically impossible to keep track of it all.
But even if we live the Data, there’s still much more to learn. Perhaps a “wedding cake” analogy, might pique our curiosity to expand our knowledge.


On this week’s Tech Leaders’ Intel podcast, we talk with Shantanu Lodh, a Director of Data Platforms at Shawbrook Bank, which is an award-winning specialist bank, serving real estate professionals, SMEs and consumers with a broad range of lending products and a secure home for their savings.

In the early years, Shan studied economics and had a deep curiosity in coding. The different experiences led him towards uncovering the potential of Data.
During our interview, Shan goes into detail about:

• Partners eco-system and how to partners can differentiate themselves
• What exactly is a data platform and its types
• How to keep sensitive data protected
• The importance of Data governance
• Data democratisation
• Strategy of building blocks

...and much more!



Tune it to our newest episode to grasp the ever-expanding idea of Data!
Also, do check out Shawbrook’s career page, if you’re looking to turn your life around and join their incredible team at: https://www.shawbrook.co.uk/careers/

In the virtual world of meetings and remote work, it’s hard to keep the communication and morale at the highest possible level.

In the latest episode of #TechLeadersIntel, Daniel Sielaff interviews Anna Peeck, Senior Manager in operational excellence and change at Aviv Group. They delve into the significance of Operational Excellence and Change Management in various IT-led companies. Anna also highlights the role of Product Ops in her activities.

Aviv Group, a major real estate holding company in Europe, is currently undergoing a significant transformation due to an active merger. Anna, who initially joined as a freelancer with expertise in change management and mergers and acquisitions, found her place in the Product Ops team. She utilizes her diverse background to help the organization navigate through changes smoothly.

During the interview, Anna emphasizes the importance of intercultural communication and collaboration within a multinational company. Despite the cultural differences, product ops is seen as a central function that is tackled by a unified team. She also discusses the challenges of merging different operational modes and cultures when various companies are brought together.

The conversation also touches upon the value of physical visits to different companies and teams. While remote work can be effective, face-to-face interactions provide unique benefits. Anna highlights the ease of building relationships and rapport in person, as well as the value of meeting international colleagues and attending events.

Additionally, Anna shares insights on the product development process and stakeholder management. She emphasizes the importance of being customer-centric and having conversations with end users. Anna also discusses the significance of measurement and continuous improvement in Product Ops.

This episode of #TechLeadersIntel is a must-listen for anyone interested in Operational Excellence, Change Management, and the role of Product Ops in driving successful transformations. Tune in now and gain valuable insights from Anna Peeck's expertise.

Digitalization is a massive benefit for every company, especially now, that the modern standards of remote and hybrid work are all the rage.

On this week’s episode of Tech Leaders’ Intel, we speak with Silke Kanes, a Chief Product Officer of Scopevisio AG, a company that was the first German cloud-based ERP, CRM + ECM Suite solution for SME businesses.

Silke starts our interview with a little background story of studying and working in the Tech industry in the 80s. She gives us a little overview about her unplanned career changes, becoming the main bread-earner in the family and how she worked on multiple occasions on diverse projects like Start-Ups, middle-sized companies to consulting in governmental environment.

During our interview she touches on topics like:

• The introduction of agile methodology in software development
• Empowering women to work in a predominantly male industry
• The hardships women face in leadership roles
• The phenomena of the unconscious bias
• The great disruption of all industries with AI
• Encouraging people to try new things and fail to help them grow
• How remote work has impacted the growth of digitalization
  
  

...and much more!

Silke has given us many insights and a lot of perspective to consider while working in the tech industry. She finishes our interview with a few tips for aspiring newcomers, who would like to kick off their careers in the industry.

One thing is always true: It’s extremely hard to become a trailblazer on unknown grounds.
But it’s even harder to discover new roads on a few-hundred-years pavement like Insurance.

In this week’s Tech Leaders’ Intel, we meet with Ben Davis, Head of Web3 at Superscript, the first UK Insuretech broker licensed by Lloyds that launched its crypto product to the world.

Ben is passionate about the Web3, and for those unfamiliar with it, Web3 is a series of open-source and interconnected decentralized applications powered by blockchain computing architecture.
Web3 is currently the most segregated insurance industry and the hardest industry to find insurance in, especially within the tech sphere.

During our conversation, Ben details about being a Lloyds licensed broker, the general idea behind it and how the decision came to be. He talks us through his story of moving to the UK and all the obstacles he went through to uncover his passion with the blockchain. He also brings out the story of the Big Short movie and the relatability of it to his earlier experiences within the insurance industry.

Together, we go through topics of:

• How to develop a person to fit the perfect team
• The difference between overwhelming people and challenging projects
• The approach of throwing people in at the deep end
• How they run Business as Usual while still pushing forward with innovation
• The importance of Data and technology to nurture the growth and analyse risks
• Giving the freedom to your team members to suggests innovations of current solutions

...and much more!

Dive into the world of crypto-insurance with us and Ben and discover the potential of out-of-the-box solutions now!

There are only two things certain in life: death and taxes.
And the latter is decidedly easier to tackle.

On this week’s episode, we talk with Piotr Tomaszewski, a Design Manager at Taxfix, a German company that created a mobile application that allows its users to either answer a questionnaire to speed up filling forms or connects them with a tax advisor that does it all for you.

During the interview, Piotr goes into detail about career changes, leaps of faith he took and how managerial work evolved from what it used to be. He talks us through how many companies adopted the “me vs them” strategy, how recruiting often can be biased against certain candidates and how talent acquisition is much more than just finding the perfect fit for your organisation.

He also shares his insights on:

• Differences between Culture Fit and Culture Add in hiring
• The importance of intuition in everyday scenarios
• Internal Agency model vs Embedded Model
• How to engage and plan in advance with on-site vs remote employees
• The Norman Door

...and much more!

Tune in to this week’s Tech Leaders’ Intel to learn about Designer’s role within a company, but also receive recommendations on books that will help you broaden your professional horizons.

When we talk about digital transformations, they are not meant to sound like a cure-all that can be applied to stimulate growth. Any firm not willing to do the meticulous work to see that a digital transformation goes to plan properly will find themselves no better off than when they started. In the most recent episode of the Tech Leaders’ Intel podcast, Richard Jackson talks to Nikolaus Sühr, CEO and co-founder of the insurtech firm Kasko, a firm that works with large insurance companies and intermediaries to digitalise their product portfolios.

Richard and Nikolaus discuss:

• Why the insurtech disruption has not happened yet
• The three schools of thought behind embedded insurance
• The pitfalls of the “innovation trap”
• The top challenges insurtechs currently face

...and much more.

Throughout the conversation Nikolaus reveals himself to be a bona fide technological partner, as he is careful to make sure that insurtechs are embarking on digital transformations for the right reasons. Check out the episode above, and reach out to him on LinkedIn or visit Kasko’s official website.