If you’re currently going through a situation with an unhappy client, the first thing you should know is that you’re not alone! Literally every business owner has experienced it at some point (and if they haven’t yet, they will!). It’s honestly just part of doing business, girly pop. However, that doesn’t mean we have permission to handle the situation badly! Through my mentoring and my own business experiences, I’ve picked up my top five favorite tips (and some goodies for you 👀) that I’m going to be sharing in this episode, so you can step away from that heart shattering feeling of having an unhappy client and pivot into handling the conflict with grace, swiftness and leadership.
Ultimately, my hope is that this episode helps you not only to feel better about the situation, but to navigate it better AND prep yourself for any future client conflicts that might come up. Another idea is that you can flip the narrative and view it as a blessing that has prompted you to audit your business and see how you can do better! We’re all about that growth mindset 🌱
In this episode, I’m diving into:
Episode Breakdown
[01:07] You’re not alone - and you’re not your business
[02:36] The five second rule
[05:42] Pause, breathe and don’t react yet
[07:47] Build out conflict resolution SOPs
[10:27] Review and take accountability
[15:04] Stop sleeping on legal!
[17:47] Prepare yourself for it to happen again
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