IT Services in the airline industry are changing. The industry has moved from an off-line economy to a digital, always on, economy and is rapidly evolving further into an online retail economy with the transition to Offer / Order / Settle / Deliver (OOSD).
The criticality of IT being always on has never been more apparent. IT services for airlines need to be fit for business purpose. Governance through service management and effective service levels are broadening comprehensively, to cater for the modularisation that OOSD allows. In fact the significance of Service Management and Service Levels is becoming critical.
Hear Paul Heber, VP Service Management, T2RL and Sean Lynch, MD Architecture, Southwest Airlines exploring the evolving requirements with host Ian Tunnacliffe, SVP Consulting & Editor-in-Chief, T2RL.
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