How do you Deal with Resistance, Lead Effectively, & Find Joy in Your Work? Nancy Jacoby RN, MBA, MHSA, FACHE, ACC guests on Swift Healthcare Podcast where we discuss all this and more! Tune in because you do not want to miss it!   Ranked a Top 60 Healthcare Leadership podcast by Feedspot.   Nancy Jacoby on LinkedIn: https://www.linkedin.com/in/njacobyfache/   Music Credit: Jason Shaw from Audionautix.com   THE IMPERFECT SHOW NOTES To help make this podcast more accessible to those who are hearing impaired or those who like to read rather than listen to podcasts, we’d love to offer polished show notes. However, Swift Healthcare is in its first year.  What we can offer currently are these imperfect show notes. The transcription is far from perfect. But hopefully it’s close enough - even with the errors - to give those who aren’t able or inclined to audio interviews a way to participate.  Please enjoy! Transcript  [00:00:00] Patrick Swift, PhD, MBA, FACHE: [00:00:00] Welcome folks to another episode of the Swift healthcare video podcast. I'm Patrick Swift, your host, I'm so excited about Nancy Jacoby being on the show. Nancy, welcome to the show. [00:00:08] Nancy Jacoby RN, MBA, MHSA, FACHE, ACC: [00:00:08] Thank you, Patrick. It's a pleasure to be here with you today. [00:00:11]Patrick Swift, PhD, MBA, FACHE: [00:00:11] It's a joy and the title of our show here is how to deal with resistance lead effectively and find joy in your work. I love that. And so folks, let me share with you Nancy's bio here, which I love doing the top of the show. Nancy Jacoby is a former healthcare executive with 25 years of experience in the industry. She's a board certified. She is board certified in healthcare management by the American college of healthcare executives and is a fellow of the college go ACHE. I'm a FACHE as well. So I'm delighted that you're on the show prior to serving in leadership positions, Nancy, as a registered nurse with a passion for caring for the geriatric patients, she's actually still licensed in two States and she founded Nancy Jacoby [00:01:00] consulting and Nancy Jacoby coaching and consulting. And I have to call out that you went to Xavier university in Cincinnati. Having a great love for the Jesuits. I got, I got to give a shout out for your you're a Jesuit education and being a Xavier. [00:01:13] Nancy Jacoby RN, MBA, MHSA, FACHE, ACC: [00:01:13] That's right. I'm proud to be a Xavier alum. [00:01:16] Patrick Swift, PhD, MBA, FACHE: [00:01:16] Outstanding. So we're going to talk about how to deal with resistance lead effectively and find joy at work. And if I may, let me also ask you, we did a little prep folks on before the show and about, you know, the arc of the book. Podcasts we're taping here, but I want to also ask you what got you into health care. If I may what drew you into healthcare and the passion you have because it's so strong and the impact you're having you know, what's your, what's your, why? What drew you into healthcare? [00:01:44] Nancy Jacoby RN, MBA, MHSA, FACHE, ACC: [00:01:44] Well, you know, Patrick, it's funny because you know, you fill out these child books that your parents give you, you know, year by year with, you know, your grade school teacher and your friends. And what do you want to be when you grow up and early on, I identified looking back, I identified a lot of focus [00:02:00] on. What I would call helping professions, you know, being a nurse, being a teacher and nurse stayed there for a good couple of years. Right. And you know, when I, when I first went to college at Xavier I started out as a psych major because I always had a gravitation towards people with, you know, emotional health needs. And I just, I got attracted to nursing because I felt like I could serve the whole patient and the whole person. And the mission of caring for the sick. I mean, what, what's more noble than that, right? I've always been attracted to something where in some way, shape or form

How do you lead people & places that thrive? Quint Studer guests on Swift Healthcare Podcast where we discuss his Wall Street Journal bestseller “The Busy Leaders Handbook,” the importance of addressing our own emotional health as well as the emotional health of our workforce, and critical concepts that all leaders and aspiring leaders can benefit from hearing. Plus what’s next on the horizon from Quint’s upcoming book titled, “The Calling.” It’s a MasterClass from a legend in healthcare and you do not want to miss it! Ranked a Top 60 Healthcare Leadership podcast by Feedspot. Listen & Watch: https://swifthealthcare.com/podcast/ Apple Podcasts: http://apple.co/3aFpEpl  YouTube: https://youtu.be/g5QLzwVc9CM (A Top Healthcare Leadership YouTube Channel)   Quint Studer Links for Show notes: www.quintstuder.com https://thebusyleadershandbook.com/ https://gratitude-symposium.heysummit.com/  www.studeri.org Music Credit: Jason Shaw from www.Audionautix.com   THE IMPERFECT SHOW NOTES To help make this podcast more accessible to those who are hearing impaired or those who like to read rather than listen to podcasts, we’d love to offer polished show notes. However, Swift Healthcare is in its first year.  What we can offer currently are these imperfect show notes. The transcription is far from perfect. But hopefully it’s close enough – even with the errors – to give those who aren’t able or inclined to audio interviews a way to participate.  Please enjoy! Transcript   MasterClass: How to Lead People & Places that Thrive w/ Quint Studer [00:00:00] Patrick Swift, PhD, MBA, FACHE: [00:00:00] Welcome folks to another episode of the Swift  healthcare video podcast. I am so excited about our guest for this show. Today, we have Quint Studer, Quint. Welcome to the show. [00:00:10] Quint Studer, MS: [00:00:10] I'm pumped about you being here, in fact, and I own a minor league baseball team and it's all about high energy, high fun. And if you're not, if you're thinking about getting a side job on healthcare, we could use you at the ballpark now. So thank you. [00:00:24] Patrick Swift, PhD, MBA, FACHE: [00:00:24] I would, I would jump at that chance, , you know, be careful what you ask for Quint. I'm a, [00:00:28]Quint Studer, MS: [00:00:28] We're ready. [00:00:29] Patrick Swift, PhD, MBA, FACHE: [00:00:29] My wife's in Miami right now, visiting some family. I think I'd be happy to get down on the Pensacola. Folks, if you can feel the love. , I hope you can because the man we have on the show here, , I, , have the greatest respect for, and you are in in for a treat and, , Quint. I know you're a humble man. , and I just want to acknowledge how, , you have impacted this profession. So folks, if you are listening, pay attention because I have a master class for you in this conversation. [00:00:56] And most importantly, with my values, it's about joy, [00:01:00] hope, compassion, courage. And who better to have on the show than Quint Studer. So here's Quint's bio. If you don't know who Quint Studer is, listen to this Quint Studer is a well-known healthcare operator, author, coach, and mentor to many, many, many, many. [00:01:15] He has dedicated the last three decades to creating tools and techniques that make healthcare a better place for physicians to practice medicine, patients, to receive care and employees to work. He's written numerous books. I've got a couple here on my desk. I'm going to show you articles. And his work is always based on evidence, research and tools and techniques. So Quint Studer, welcome to the Swift healthcare video podcast. [00:01:40] Quint Studer, MS: [00:01:40] No, no, I'm excited to be here. Thanks for the opportunity. [00:01:43] Patrick Swift, PhD, MBA, FACHE: [00:01:43] Absolutely Quint. So let's kick it off with some fun here. And, , uh, I want to ask you in your own words what got you into healthcare? Why do you do what you do? Quint? [00:01:54] Quint Studer, MS: [00:01:54] Well, it's going to be way dif

Tune into Swift Healthcare Podcast with guest Diane Shannon, MD, MPH, ACC Ranked a Top 60 Healthcare Leadership podcast by Feedspot. Dr. Diane Shannon is a former primary care physician, a certified coach, and co-author of the book, Preventing Physician Burnout: Curing The Chaos And Returning Joy To The Practice Of Medicine. Her personal experience with burnout and conversations with hundreds of physicians motivated her to pursue coaching training and certification. She now helps women physicians harness their superpowers and create lives in which they can thrive. She also continues to advocate for health system change through her writing, which you can find on LinkedIn or her website, dianeshannon.com. Links for Diane Shannon, MD, MPH, ACC: https://www.linkedin.com/in/dianewshannon/ www.dianeshannon.com. Music Credit: Jason Shaw from www.Audionautix.com THE IMPERFECT SHOW NOTES To help make this podcast more accessible to those who are hearing impaired or those who like to read rather than listen to podcasts, we’d love to offer polished show notes. However, Swift Healthcare is in its first year.  What we can offer currently are these imperfect show notes. The transcription is far from perfect. But hopefully it’s close enough - even with the errors - to give those who aren’t able or inclined to audio interviews a way to participate.  Please enjoy! Transcript  [00:00:00] Patrick Swift, PhD, MBA, FACHE: [00:00:00] Welcome folks. In another episode of the Swift healthcare podcast, I'm delighted that you're here and I've a wonderful guest for us. Diane Shannon, Diane. Welcome to the show. [00:00:09] Diane Shannon, MD, MPH, ACC: [00:00:09] Thank you so much, Patrick. Glad to be here. [00:00:11] Patrick Swift, PhD, MBA, FACHE: [00:00:11] It's a joy having you here, Diane and folks. Let me share with you. Diane's bio I want to encourage you to perk your ears. This is, this is going to be a good one. Dr. Diane Shannon is a former primary care physician. She's a certified coach and a co author of the book, preventing physician burnout, curing the chaos and returning joy to the practice of medicine. Isn't that delicious title. And I'm sure the wisdom in that book, doesn't just apply to physicians. It applies to addressing burnout in general, but, uh, with a passion for addressing physician burnout is what that book is about. [00:00:46] And her personal experience with burnout and conversations with hundreds of physicians and motivated her to pursue coaching, training, and certification. She now helps women physicians harness their superpowers. I love that [00:01:00] and create lives in which they can thrive. She also continues to advocate for health system change through her writing, which you can find on LinkedIn. [00:01:07] And we'll talk about her website. So stay tuned on that. But Diane. Welcome to the show. I'm delighted to hear Diane. And so let's jump right into it. And the focus of the show we're going to be talking about here is challenges. Facing women physicians today. And today is a loaded term because there's so much going on. [00:01:32] Socio-politically in health care. COVID the aftereffects of COVID. There are so many elements in here that I'm, I'm delighted that we can be spending some time talking about this with Diane and talking about her research, but I'd love to start Diane with just your, why w what got you into this work recognizing you described yourself as a former physician. [00:01:52] But I expect my MDs and respect what you've accomplished in your academic career. So tell us about that, uh, in, in how you perceive [00:02:00] yourself and how you've been contributing. [00:02:02] Diane Shannon, MD, MPH, ACC: [00:02:02] Right. So I was inspired to become a physician because of my mother. Like a lot of physicians are inspired by family members. My mother was a nurse midwife. And I was lucky enough to be able to shadow her. At times with her patients, she had her own independent birth center, and I s

This episode records from Paris, France where we discuss the impact of COVID, keys to resilience for healthcare professionals, and practical wisdom to prevent burnout. Ranked a Top 60 Healthcare Leadership podcast by Feedspot. Dr. Estephan on LinkedIn: https://maison-estephan.com/ https://www.linkedin.com/in/madinaestephanhealthcarecwo/ Music Credit: Jason Shaw www.Audionautix.com THE IMPERFECT SHOW NOTES To help make this podcast more accessible to those who are hearing impaired or those who like to read rather than listen to podcasts, we’d love to offer polished show notes. However, Swift Healthcare is in its first year.  What we can offer currently are these imperfect show notes. The transcription is far from perfect. But hopefully it’s close enough - even with the errors - to give those who aren’t able or inclined to audio interviews a way to participate.  Please enjoy! Transcript [00:00:00] Patrick Swift, PhD, MBA, FACHE: [00:00:00] Welcome folks to another episode of the Swift healthcare podcast . I'm Patrick Swift, your host, and I want to thank you for being here. Thank you for listening from South Africa and Latin America and Europe and the United States and all over. I'm grateful for our listeners and thank you for your support, uh, for the podcast as well. So for our show today, I have a wonderful guest, Dr. Madina Estephan, Madina . Welcome to the show. [00:00:24] Madina Estephan, MD, MPH: [00:00:24] Hello. Hello, Dr. Swift . Thank you very much for inviting me. I'm so glad to be here today on show. [00:00:34] Patrick Swift, PhD, MBA, FACHE: [00:00:34] I'm delighted you're here. I know that I know you used the word to let it all the time because I am delighted. Uh, and I'm so delighted to hear folks. Um, Dr. Estephan  Madina , uh, is in Paris, France. And so I'm just like jump up and down. Pinch myself, excited, having been to Paris, having a great love for Paris as in American, how wonderful it is to have a guest on the show that's  broadcasting from Paris, so, and a physician from Paris. So. [00:01:00] Here's Dr. Madina Estephan's  bio coming from a family of three generations of healthcare professionals. Dr. Estefan, whose  passion for the medical field was inspired at an early age. Can you imagined growing up at that household? , it led her to earn a medical degree. Obtain a master's degree in public health and as a multilingual multicultural health professional with over 20 years, clinical practice and international management experience, her career has been focused on training and consultancy. And she's focused on empowering you. [00:01:31] She's focused on empowering healthcare professionals, healthcare leaders, healthcare providers, um, to unfold their therapeutic excellence. Unlock internal resources and unleash practical wisdom. I love that. I think we could all, you know, I got some gray hairs and lost all the hair on the top of my head. I think we could all use some, um, some wisdom and practical tools. [00:01:51] So we're focusing on compassion, optimism, and practical wisdom for this episode. So that being said, Dr. [00:02:00] Estefan, let's just jump in Medina or a question here. Um, you know, welcome to the show from Paris. What's going on in Paris, right in here. What's the what's what's the latest. How, how, how are things. [00:02:12]Madina Estephan, MD, MPH: [00:02:12] Listen, the good news. I have two news. Good news. Bad news. I'll start with the good one. The good news is that we have wonderful weather and the spring came. And so, uh, that's, uh, gives your energy, right? And the other staff is that we were in the middle of the pandemic. That's a bad piece of news, but we're rather struggling and the making all the best in the healthcare systems,  this, , third wave  slowly but surely so, and hopefully we'll be over that. And then we will welcome guests from the other side of a planet in Paris. One day. [00:03:00] [00:03:00] Patrick Swift, PhD, MBA, FACHE: [00:03:00] Of course, of

Part 2 - Uncaring: How the Culture of Medicine Kills Doctors & Patients w/ Robert Pearl, MD. Tune into Swift Healthcare Podcast to hear Robert Pearl, MD discuss his new book which has already become a #1 New Release in multiple Amazon categories and is soon to be a NY Times Bestseller! Ranked a Top 60 Healthcare Leadership podcast by Feedspot. In his new book, Dr. Pearl shines a light on the unseen and often toxic culture of medicine. Today’s physicians have a surprising disdain for technology, an unhealthy obsession with status, and an increasingly complicated relationship with their patients. All of this can be traced back to their earliest experiences in medical school, where doctors inherit a set of norms, beliefs, and expectations that shape almost every decision they make, with profound consequences for the rest of us. Robert Pearl, MD Links: https://robertpearlmd.com https://robertpearlmd.com/books/ https://www.linkedin.com/in/robert-pearl-m-d-32427b98/ Music Credit: Jason Shaw from www.Audionautix.com THE IMPERFECT SHOW NOTES To help make this podcast more accessible to those who are hearing impaired or those who like to read rather than listen to podcasts, we’d love to offer polished show notes. However, Swift Healthcare is in its first year.  What we can offer currently are these imperfect show notes. The transcription is far from perfect. But hopefully it’s close enough - even with the errors - to give those who aren’t able or inclined to audio interviews a way to participate.  Please enjoy! Transcript Patrick Swift, PhD, MBA, FACHE: [00:00:00] [00:00:00] Welcome folks to another episode of the Swift healthcare video podcast. I'm delighted that you're here and I have an amazing guest for our episode to Dr. Robert Pearl. Welcome back to the Swift healthcare video podcast, Dr. Pearl. [00:00:13] Robert Pearl, MD: [00:00:13] It is a privilege to be back, Patrick , looking forward to it all week long. [00:00:17] Patrick Swift, PhD, MBA, FACHE: [00:00:17] I'm glad, I'm glad. I'm glad. And we are talking about your book that is coming out Uncaring: How the culture of medicine is killing doctors and patients. I'm going to say that title again. It is packed Uncaring: How  the culture of medicine is killing doctors and patients. And in this episode, last episode, hopefully you've dialed in and heard that one. [00:00:40] This episode, we're going to be talking about doctors. We're going to be talking about providers and it wouldn't do justice without giving  a little intro for Dr. Pearl here. So Dr. Pearl bear with me and for listeners, please take this in who you're listening to. This is Dr. Robert Pearl. He's the former CEO of the Permanente medical group, [00:01:00] the nation's largest medical group. [00:01:01] At the time he was there in 99 to 2017, former president of the Mid-Atlantic Permanente medical group, 2009 to 17. He's led 10,000 physicians, 38,000 staff. These are people that get up in the morning and report to work. We're looking at 50,000 plus that he supported, uh, 5 million Kaiser Permanente members. [00:01:20] He's been listen to this named one of modern healthcare's 50 most , influential physician leaders. And you're listening to him right now. He has a. Authored several books I'm gonna  touch on that, but he's also hosting podcasts, fixing healthcare, another one, Coronavirus, the truth. And then he has a newsletter Monthly Musings on American healthcare. [00:01:42] He's a regular contributor to Forbes. And the first book I'm sure we'll touch on one was Mistreated: why we think we're getting good healthcare and why we're usually wrong. Holy crap. That is just a great title. Uh, and then this new book coming out, uncaring, how the culture of medicine kills doctors and patients.  With that [00:02:00] said the intro, Dr. Pearl, let's just jump right into it. And, , you have done some amazing things. I want to ask you number one, thanks for being on the show [00:02:10]Robert Pearl, MD: [00:02:10]

Part 1 - Uncaring: How the Culture of Medicine Kills Doctors & Patients w/ Robert Pearl, MD. Tune into Swift Healthcare Podcast to hear Robert Pearl, MD discuss his new book which has already become a #1 New Release in multiple Amazon categories and is soon to be a NY Times Bestseller! Ranked a Top 60 Healthcare Leadership podcast by Feedspot. In his new book, Dr. Pearl shines a light on the unseen and often toxic culture of medicine. Today’s physicians have a surprising disdain for technology, an unhealthy obsession with status, and an increasingly complicated relationship with their patients. All of this can be traced back to their earliest experiences in medical school, where doctors inherit a set of norms, beliefs, and expectations that shape almost every decision they make, with profound consequences for the rest of us. Robert Pearl, MD Links: https://robertpearlmd.com https://robertpearlmd.com/books/ https://www.linkedin.com/in/robert-pearl-m-d-32427b98/ Music Credit: Jason Shaw from www.Audionautix.com THE IMPERFECT SHOW NOTES To help make this podcast more accessible to those who are hearing impaired or those who like to read rather than listen to podcasts, we’d love to offer polished show notes. However, Swift Healthcare is in its first year.  What we can offer currently are these imperfect show notes. The transcription is far from perfect. But hopefully it’s close enough - even with the errors - to give those who aren’t able or inclined to audio interviews a way to participate.  Please enjoy! Transcript: [00:00:00] Patrick Swift, PhD, MBA, FACHE: [00:00:00] Welcome  folks to another episode  of the Swift healthcare video podcast, I am delighted that you're here welcome to our listeners in Latin America and Eastern Europe and the United States and all over the planet because I have an amazing guest. [00:00:12] I'm so excited about Dr. Robert Pearl, Dr. Pearl. Welcome to the show. [00:00:17] Robert Pearl, MD: [00:00:17] Thank you, Patrick. It's an honor. And a privilege to be here. [00:00:20] Patrick Swift, PhD, MBA, FACHE: [00:00:20] Well, delighted you're here. And folks, I want you to take a seat, get comfortable. You're about to experience a masterclass. And, um, I could not ask for, uh, a better guest for a show. That's looking at the intersection of healthcare and leadership. Pop the hood. Look at the engine of healthcare. Talk about it from a, from a, uh, heart and head, an understanding perspective and someone who can see the big picture. [00:00:47] Uh, Dr. Robert Pearl, I have this bio, I've got to read you a portion of his bio. Dr. Robert Pearl is the listen to all this, the former CEO of the Permanente medical group, the nation's [00:01:00] largest medical group former president of The Mid-Atlantic Permanente Medical Group in these roles, he led 10,000 physicians, 38,000 staff, healthcare professionals, responsible, nationally recognized medical care and 5 million Kaiser Permanente members. [00:01:15] That's one. Two: one  of the nation's Modern Healthcare's 50  most influential. Physician leaders. I know Robert is going to try to stop me, but hang on there. I want to share this with listeners. He's the author of mistreated, why we think we're getting good healthcare and why we're usually wrong. Can you not resonate with that? [00:01:33] Uh, his next book coming out, which I'm so excited about uncaring, how the culture of medicine kills doctors and patients, ah, such a great title. He hosts multiple podcasts, fixing healthcare, coronavirus the truth. We got to hear the truth about coronavirus God, uh, publishes a newsletter with over 12,000 subscribers. [00:01:52] If you're not subscribed, please subscribe a monthly musings on health American healthcare. He's a regular contributor to Forbes. Um, [00:02:00] the man is a dynamo, um, leading with heart and, uh, let's start with the book uncaring, how the culture of medicine is killing doctors and patients at the top of the show. [00:02:12] We're g

What can we do to promote women’s health, increase health equity, and prevent Ovarian Cancer? LOTS! If you want inspiration and practical ideas to improve your health and the health of those you love, then tune into Swift Healthcare Podcast with guest Diane Powis, PhD, Chief Spokeswoman at Aspira Women's Health. Ranked a Top 60 Healthcare Leadership podcast by Feedspot. Diane Powis, PhD is a licensed healthcare provider, an advocate for women’s health, and the Chief Spokeswoman at Aspira Women's Health. Through her advocacy, storytelling, coordination and management of an ethnically diverse patient advisory board, she is working toward empowering women to take control over their gynecological health by increasing their awareness of symptoms, understanding their genetic risks, and knowing that Aspira’s life saving biomarker tools exist. Special Note: Dr. Patrick Swift/Swift Healthcare do NOT have any financial relationships with any commercial interests with Aspira Health. Dr. Swift invited Dr. Powis on the show because they are grad school friends and Dr. Powis has an amazing and powerful story to share with the world. The information in this episode is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. All content, including text, graphics, images and information, contained on or available through this video podcast/web site is for general information purposes only. Dr. Diane Powis, PhD Links: https://www.linkedin.com/in/diane-powis-a7885a37/ https://aspirawh.com/ Music Credit: Jason Shaw from www.Audionautix.com THE IMPERFECT SHOW NOTES To help make this podcast more accessible to those who are hearing impaired or those who like to read rather than listen to podcasts, we’d love to offer polished show notes. However, Swift Healthcare is in its first year.  What we can offer currently are these imperfect show notes. The transcription is far from perfect. But hopefully it’s close enough - even with the errors - to give those who aren’t able or inclined to audio interviews a way to participate.  Please enjoy! Transcript: Advancing Women's Health, Change the Story w/ Diane Powis, PhD [00:00:00] Patrick Swift, PhD, MBA, FACHE: [00:00:00] Welcome to another episode of the Swift healthcare video podcast. I'm delighted that you're here and I have a fantastic guest for us today. Diane Powis, Diane. Thanks for being on the show. Welcome to the show. Welcome to the Swift healthcare podcast. [00:00:12] Diane Powis, PhD: [00:00:12] Thank you. It's an honor to be here, Patrick. Thanks for having me. [00:00:16] Patrick Swift, PhD, MBA, FACHE: [00:00:16] It's a joy having you here and the show title is Advancing Women's Health, Change the Story with Diane Powis . And let me tell you about Diane Powis, a dear colleague of mine. Diane has worked as a clinical psychologist since 2001. She did her training at NYU medical center, the Rusk Institute of rehab medicine. [00:00:37] And then she suffered through the postdoctoral fellowship in neuro-psychology rehabilitation, psychology at Mount Sinai medical center in neuro-psychology rehab psychology. I say suffered because she and I both went through the same program LOL. [00:00:51] Diane Powis, PhD: [00:00:51] We survived together? [00:00:53] Patrick Swift, PhD, MBA, FACHE: [00:00:53] fellows and, um yes!, uh, the, and inspiration and trainingand outstanding training and all the wonderful stuff [00:01:00] that came with that as well. Right. Um, but since then, Diane, um, served as a rehabilitation psychologist neuropsychologist at Stanford hospital. And then she was at Greenwich hospital where she specialized in behavioral medicine. [00:01:14] And, um, here's where it gets real. Not that that is a significant enough, um, in her training and the services done for patients and, and, and the community. Um, but here's where it really gets interesting in the work Diane's done; since 2019, Diane  served as the chief spokeswoman for the MAT , M

In this episode, we explore the four fundamental human needs, strategies for developing your influence as a leader, and best practices to not only increase your effectiveness but also build your character as a person who does good in the world. What are our four fundamental human needs as individuals and leaders – and how do highly collaborative relationships and social networks meet our needs as individuals and leaders? Tune in and find out! Our guest is Michael E. Frisina, founder and president of The Frisina Group, LLC. and The Center for Influential Leadership who is responsible for teaching, publishing, and speaking on the current trends in organizational performance. Dr. Frisina serves as Chairman of the Health Administration Advisory Council for the American Public University/American Military University and is also an Executive in Residence with The University of North Texas School of Public Health. Dr. Michael Frisina links: https://www.thefrisinagroup.com/ https://www.linkedin.com/in/michael-e-frisina-phd-ltc-r-united-states-army-717a9614/ Music Credit: Jason Shaw from www.Audionautix.com THE IMPERFECT SHOW NOTES To help make this podcast more accessible to those who are hearing impaired or those who like to read rather than listen to podcasts, we’d love to offer polished show notes. However, Swift Healthcare is in its first year.  What we can offer currently are these imperfect show notes. The transcription is far from perfect. But hopefully it’s close enough - even with the errors - to give those who aren’t able or inclined to audio interviews a way to participate.  Please enjoy! Transcript: Influential & Effective Leadership for Good w/ Michael Frisina, PhD, MBA, LTC(R) [00:00:00] Patrick Swift, PhD, MBA, FACHE: [00:00:00] Welcome folks to another episode of the Swift healthcare video podcast. [00:00:03] I'm Patrick Swift. And I'm delighted that you're here listening, watching, and we have a fantastic show for you. And the focus of our show is influential and effective leadership for good. And we have the illustrious Michael  E. Frisina . Michael, welcome to the show. [00:00:22] Michael Frisina, PhD, LTC(R): [00:00:22] Thank you, Patrick. Great to see you. Great to be with you. [00:00:25] Hello everyone. [00:00:26]Patrick Swift, PhD, MBA, FACHE: [00:00:26] . Thank you Michael, for being here and folks, let me share with you. Michael's bio. This is impressive. And here we go. Michael E. Frisina is founder and president of the Frisina group and the center for influential leadership. Responsible for teaching. Publishing and speaking on the current trends and organizational performance, Dr. Frisina  is a retired career officer of the United States army medical department, and a former civilian healthcare executive. He served in multiple roles in his career. Uh, currently he serving as, uh, including all the work he's [00:01:00] doing as chairman of health administration advisory council with American public university American military university. [00:01:06] He's the author of two books, influential leadership. Change your behavior, change your organization, change healthcare. I love that title and leading yourself to a higher level of performance. And he's working on a third book right now. All right. With the ACHE . Is that right? Michael? Yeah. [00:01:22] Michael Frisina, PhD, LTC(R): [00:01:22] Health administration press titled effective leadership behavior. [00:01:26] Patrick Swift, PhD, MBA, FACHE: [00:01:26] Awesome. This is great. I'm excited. I'm looking forward to seeing that, um, you've authored over 50 papers and published articles on leadership and organizational effectiveness, and he's a longterm ACHE faculty member in the executive leadership track and two-time educational grant awardee. And lastly, I'll share he's an executive in residence with the university of North Texas school of public health. Welcome Michael. [00:01:50] Michael Frisina, PhD, LTC(R): [00:01:50] Thank you, Patrick. [0

In this episode, we discuss what engagement is all about and what healthcare folks should be expecting from their leaders. The guest is Dan Edds MBA, who for 25 years has been a practicing management consultant, working with state & local government, healthcare, K-12 education, higher education, and nonprofits. Dan Edds, MBA is the author of 2 books, the first, Transformation Management, and his most recent, Leveraging the Genetics of Leadership, Cracking the code of sustainable team performance. His latest book demonstrates how organizations are revolutionizing the practice of leadership, recreating the world of work, and setting new standards for employee engagement and customer value. Dan Edds, MBA links: https://danieledds.com/ https://www.linkedin.com/in/danieledds/ Music Credit: Jason Shaw from www.Audionautix.com THE IMPERFECT SHOW NOTES To help make this podcast more accessible to those who are hearing impaired or those who like to read rather than listen to podcasts, we’d love to offer polished show notes. However, Swift Healthcare is in its first year.  What we can offer currently are these imperfect show notes. The transcription is far from perfect. But hopefully it’s close enough - even with the errors - to give those who aren’t able or inclined to audio interviews a way to participate.  Please enjoy! Why Engaging Leadership is Better Leadership w/ Dan Edds, MBA [00:00:00] Patrick Swift, PhD, MBA, FACHE: [00:00:00] Welcome folks to the Swift healthcare video podcast. I'm Patrick Swift. And I want to thank you for tuning in dialing in for watching being here. And I have a wonderful guest for us, Dan EDS, Dan, welcome to the [00:00:12] Dan Edds, MBA: [00:00:12] show. Thank you. Great to be with you. [00:00:15]Patrick Swift, PhD, MBA, FACHE: [00:00:15] Well, let me share with everyone your bio. [00:00:18] This is a good one. Listen to this for 25 years. Dan EDS has been practicing, as a management consultant, working with state and local government healthcare, K through 12 education and nonprofits. He's the author of two books. The first was transformation management and his most recent leveraging the genetics of leadership cracking the code of sustainable team performance. [00:00:39] Is out and available. And his latest book describes how organizations are revolutionizing the practice of leadership. Recreating the world of work. You hear that he's recreating, not just keeping with the status quo and setting new standards for employee engagement and customer value. Dan, welcome to the show. [00:00:56]Dan Edds, MBA: [00:00:56] Thank you, Patrick. [00:00:57]Patrick Swift, PhD, MBA, FACHE: [00:00:57] And I'd like to add also Dan, uh, [00:01:00] uh, doesn't have, I mean, it'd be saying this, but he's also a part of the advisory board and his local salvation army. So thank you, Dan, for your service to humanity. And, uh, I will ring a bell, uh, in celebration of the salvation army for a timeless recording. [00:01:14] Someone may listen to this in December or maybe July, but, uh, thank, thank you. Support the salvation army, right? Abs absolutely. It's a, it's a, one of the world's fabulous organizations. It truly is. So in our episode today, uh, talking about engagement, talking about driving engagement, talking about, uh, leadership, discussing the intersection of healthcare and leadership, whether a listener is a leader. [00:01:37] Whether a listener is a aspiring leader, whether someone's just seen a leader, uh, or someone is considering moving into a leadership position or wanting to be part of the conversation. The intention with this show is to. Pop the hood and give a chance to look under the hood about what's going on in healthcare from how we think about healthcare as leaders and as human beings, caring for [00:02:00] human beings. [00:02:00]And Dan has a wealth of experience helping, uh, executives, helping organizations and helping leaders do better, not just a. Improve the metrics, but also to make

Hyper Collaboration and Compassion in Healthcare Leadership w/ Funso Olufade, PhD, MBA In this episode, we pop the hood and look at the engine of healthcare from the perspective of a pharmaceutical CFO, exploring patient-centered care and the power of hyper-collaboration to make a difference in not only the lives of our patients, but our co-workers and stakeholders alike. Dr. Funso Olufade, PhD, MBA is a healthcare finance leader and pharmaceutical executive. He has held roles in various roles at various multi-national companies with the quest of improving global patient access to medicines. Funso holds a Ph.D. in Health Sciences from Seton Hall University, an MBA in Finance, and a Bachelor of Science degree in Economics from Rutgers University. Funso is also a member of the American College of Healthcare Executives of New Jersey (ACHENJ) and Chairs the Diversity and Inclusion Committee. He is the founder and Managing Director of Devoted Skies, a non-profit organization bridging the healthcare disparity gap in developing countries. Funso Olufade Ph.D, MBA links: https://www.linkedin.com/in/funsoolufade/ https://devotedskies.org/ Music Credit: Jason Shaw from www.Audionautix.com THE IMPERFECT SHOW NOTES To help make this podcast more accessible to those who are hearing impaired or those who like to read rather than listen to podcasts, we’d love to offer polished show notes. However, Swift Healthcare is in its first year.  What we can offer currently are these imperfect show notes. The transcription is far from perfect. But hopefully it’s close enough - even with the errors - to give those who aren’t able or inclined to audio interviews a way to participate.  Please enjoy! Hyper-Collaboration and Compassion are Key to Healthcare Leadership [00:00:00] Patrick Swift, PhD, MBA, FACHE: [00:00:00] Welcome folks to another episode of the Swift healthcare video podcast. I'm Patrick Swift, your host. I'm delighted that you're here and I have a fantastic guest for us today. I am delighted to welcome. Funso welcome to the show. [00:00:13] Funso Olufade, PhD, MBA: [00:00:13] Thank you so much, Patrick. Very, truly an honor to be joining you on the podcast, delighted, . [00:00:18]Patrick Swift, PhD, MBA, FACHE: [00:00:18] Thank you for being here for the zone. And I'm delighted to share for our listeners today. Celebrates an email I got yesterday that this podcast is ranked in the top healthcare leadership podcast from feed spot. So I want to give a kudos to feed spot, and I want to thank our listeners and viewers. [00:00:33]. And let me tell you about our wonderful guest  . Funso Olofade is a healthcare finance leader. He's a chief financial officer and he's a pharmaceutical executive he's held roles in various multinational companies with a quest of improving global patient access to medicines. What a novel idea, someone committed to improving. [00:00:57] Uh, access to global to [00:01:00] medicines, um, Funso , uh, holds a PhD in health sciences from Seton hall university go Seton hall, an MBA in finance. Of course you'd want to have an MBA in finance as a CFO and a bachelor of science degree in economics from Rutgers university. And I'd also say he has a heart of gold. [00:01:16] I know him personally, and he's got a heart of gold. Suunto is a member of the American college of healthcare executives of New Jersey and chairs, the diversity inclusion committee. And he's also a founding and managing director of devoted skies, a nonprofit organization bridging the healthcare disparity gap in developing countries. [00:01:35] We're going to talk about all this and Funso welcome to the show. [00:01:38] Funso Olufade, PhD, MBA: [00:01:38] now. Thank you again, Patrick. Congratulations on the Feedspot  recognition. This is great. [00:01:43]Patrick Swift, PhD, MBA, FACHE: [00:01:43] Let's get to it. So, um, what are you up to these days? I want to start with that. [00:01:48] Funso Olufade, PhD, MBA: [00:01:48] Fantastic. Thank you. Th

In this episode, we discuss the ethics of mandating people to receive the COVID vaccine (vaccine  mandate) and whether this is prudent. Nothing is black and white in this episode and our guest is Charles E. Binkley, M.D., F.A.C.S., Director of Bioethics at the Markkula Center for Applied Ethics at Santa Clara University. Dr. Charles Binkley, an experienced cancer surgeon, bioethicist, and health care quality leader, directs the bioethics program at the Markkula Center. Dr. Binkley attended Georgetown University School of Medicine and completed his surgery training at the University of Michigan where he was awarded an NIH fellowship in pancreatic cancer research. Dr. Binkley has served on the Committee on Ethical, Legal, and Judicial Affairs of the California Medical Association, as well as on the Board of Directors of the San Francisco Medical Society. Dr. Binkley is a Fellow of the American College of Surgeons and also directs the Health Care Ethics Internship and Honzel Fellowship in Health Care Ethics at Santa Clara University. His research is focused on the ethical application of AI clinical decision support systems as well as surgical ethics. His research and writings have been published in Cancer Research, Annals of Surgery, Journal of the American College of Surgeons, STAT News, and America Magazine. Dr. Charles Binkley, MD, FACS links: https://www.linkedin.com/in/charlesbinkley/ https://www.scu.edu/ethics/about-the-center/people/charles-binkley/ Twitter: @CharlesBinkley   Music Credit: Jason Shaw from www.Audionautix.com    THE IMPERFECT SHOW NOTES To help make this podcast more accessible to those who are hearing impaired or those who like to read rather than listen to podcasts, we’d love to offer polished show notes. However, Swift Healthcare is in its first year.  What we can offer currently are these imperfect show notes. The transcription is far from perfect. But hopefully it’s close enough - even with the errors - to give those who aren’t able or inclined to audio interviews a way to participate.  Please enjoy! Patrick Swift, PhD, MBA, FACHE: [00:00:00] Folks, welcome to another episode of the Swift healthcare video podcast. [00:00:03] I'm Patrick Swift. I'm delighted that you're here and I have a wonderful guest for you for this episode, Dr. Charles Binkley, Charles. Welcome to the show. [00:00:11] Charles Binkley, MD, FACS: [00:00:11] Thank you, Patrick. It's a real pleasure to be here. [00:00:14] Patrick Swift, PhD, MBA, FACHE: [00:00:14] Yes, I'm delighted. And, and Charles, Dr. Brinkley is, is, uh, based out of currently California. So you can feel the warmth for those of you watching this episode can feel the warmth. And if you're listening, I just want to encourage you to feel that California warmth and those rays. So Dr. Charles Binkley is. [00:00:32] Listen to this. He's an experienced cancer surgeon, bioethicist and healthcare quality leader. He directs the bioethics program at the Markkula center at Santa Clara university, the Jesuit university of Santa Clara of Jesuit university of the silicone Valley. I'm happy to throw that in there cause I love the Jesuits. [00:00:50]Dr. Binkley attended Georgetown university school of medicine, go G-town. And completed a surgery training at the university of Michigan awarded an NIH fellowship in pancreatic cancer research. Do you hear the theme here of ethics and care? Dr. Brinkley has served on the committee on ethical, legal and judicial affairs of the California medical association, as well as the board of directors of the San Francisco medical society. [00:01:14] He's a fellow of the American college of healthcare surgeons. He also directs. The healthcare ethics, internship, and Honzel fellowship in healthcare ethics at Santa Clara university. Dr. Brinkley, thank you so much for being on the show. [00:01:27] Charles Binkley, MD, FACS: [00:01:27] Patrick. It really is a pleasure to be with you this afternoon. And it is 70 and sunny out here in San

In this episode, we discuss what health equity is all about, what we can do to advance patient and family engagement, and how these issues matter to us all when it gets right down to it. Our guest is Kellie Goodson, MS, CPXP, a thought leader in the areas of person, or patient and family engagement (PFE) and equity in health care quality and safety improvement. She has led a multi-year analysis of hospitals leveraging and deploying PFE in quality and safety improvement that demonstrated a correlation between high levels of PFE and improvements in patient outcomes, specifically lower rates of 30-day readmissions and falls with injury. She has worked with multiple health systems to improve patient outcomes using quality improvement science through the lens of health disparities identification and resolution. Kellie co-led national Affinity Groups for the topics of PFE and health equity for the Centers for Medicare and Medicaid Services and has served on National Quality Forum committees, including the National Quality Partners Action Team to Co-Design Patient-Centered Health Systems. Kellie received her Bachelors of Science in Business from the University of New Hampshire and her Masters of Science in Integrated Health Care Management from Western Governors University. She also received her Certified Patient Experience Professional (CPXP) designation. Kellie Goodson, MS, CPXP on LinkedIn: https://www.linkedin.com/in/kellie-goodson-ms-cpxp/ On Twitter @kac0102 Music Credit: Jason Shaw from www.Audionautix.com    THE IMPERFECT SHOW NOTES To help make this podcast more accessible to those who are hearing impaired or those who like to read rather than listen to podcasts, we’d love to offer polished show notes. However, Swift Healthcare is in its first year.  What we can offer currently are these imperfect show notes. The transcription is far from perfect. But hopefully it’s close enough - even with the errors - to give those who aren’t able or inclined to learn from audio interviews a way to participate.  Please enjoy! Patrick Swift PhD, MBA, FACHE: [00:00:00] Welcome folks to the Swift healthcare video podcast. I'm Patrick Swift. And I want to thank you for dialing in for joining us. I have a special guest Kelly Goodson for the show. Kelly. Welcome to the show. [00:00:11] Kellie Goodson, MS, CPXP: [00:00:11] Great. Thanks to be here with you today, Patrick. [00:00:13]Patrick Swift PhD, MBA, FACHE: [00:00:13] Absolutely. I think we're going to have, okay. Fantastic show. And let me read you folks. Uh, Kelly's bio here. Very impressive. Uh, person Kelly is a thought leader in the areas of person, patient, and family engagement and equity. In healthcare quality and safety improvement, she has led a multi-year analysis of hospitals, leveraging and deploying patient family engagement in quality and safety improvement. [00:00:36] She has worked with multiple health systems to improve patient outcomes, using quality improvement science through the lens of health, disparities, identification, and resolution. Let's not just identify it, but let's find the solution to it as well. Kelly has Cola and listened to this. Kelly has co-led national affinity groups. [00:00:53] For the topics on the topics of patient family engagement and health equity, for who, the centers for Medicare and Medicaid services. I think you've heard of them and is deployed on the Nash has served on the national quality forum committee, including the national quality partners action team to co-design patient-centered health systems. [00:01:12]Kelly, welcome to the show. I'm delighted you're here. And what are we talking about here? Folks? We're talking about patient family engagement. We're talking about health equity and you, and what that means is that this topic relates to all of us. This isn't just, um, a sub. A component with them. What we do with healthcare is all of us, whether we're in finance, whether you are in environmental services, cleaning, hel

In this episode, we discuss courage and humility as essential for leading through a pandemic and beyond in order to save lives and honor your staff. Geoffrey Hall MBA, MSW has more than 20 years’ experience in Healthcare Administration and earned his MBA in Management and Operations from Walden University, a Master of Social Work from East Carolina University, and a Bachelor of Social Work from Auburn University. Geoffrey joined the Cleveland Clinic Rehabilitation Hospital system in October, 2016 and currently serves as the Chief Executive Officer for the Cleveland Clinic Rehabilitation Hospital, Edwin Shaw located in Akron, Ohio. Prior to this position, Geoffrey served as the Administrator for the nationally ranked Rusk Rehabilitation as part of the NYU Langone Health system from 2009 – 2016.   Geoffrey Hall MBA, MSW on LinkedIn https://www.linkedin.com/in/geoffrey-hall-1988265a   Music Credit: Jason Shaw from Audionautix.com   THE IMPERFECT SHOW NOTES To help make this podcast more accessible to those who are hearing impaired or those who like to read rather than listen to podcasts, we’d love to offer polished show notes. However, Swift Healthcare is in its first year.  What we can offer currently are these imperfect show notes. The transcription is far from perfect. But hopefully it’s close enough - even with the errors - to give those who aren’t able or inclined to learn from audio interviews a way to participate.  Please enjoy!   [00:00:00] Patrick Swift PhD, MBA, FACHE: [00:00:00] Welcome folks to the Swift healthcare video podcast. [00:00:03] Thank you for joining. I am delighted with our guests that I have for you. I believe this is a very special treat and a dear colleague and friend of mine I've known for, for 10 plus years. And I want to welcome to the show. Geoffrey Hall, Geoffrey. Welcome to the show. [00:00:18] Geoffrey Hall, MBA, MSW: [00:00:18] Thank you very much. [00:00:19] Patrick Swift PhD, MBA, FACHE: [00:00:19] Hey, I'm glad you're here. And folks, let me read you a bio for Jeffrey, and I think you're gonna enjoy this. [00:00:25] Jeffrey Hall has more than 20 years of experience in healthcare administration. Jeffrey obtained an MBA in management and operations from Walden university. A master of social work from East Carolina university and a bachelor of social work from Auburn university to hear the thread of heart in the work that he does. [00:00:42]He joined the Cleveland clinic rehabilitation hospital system in October, 2016, and currently serves as the chief executive officer for the Cleveland clinic rehabilitation hospital, Edwin Shaw, located in Akron, Ohio. Go Ohio prior to this position, Jeffrey served as the administrator for the nationally ranked Rusk rehabilitation as part of the NYU Langone health system from 2009 to 2016. [00:01:07]And, uh, as a dear personal friend of mine, . I have traveled the world with Jeff. We haven't gone to China. We've gone to Qingdao and long Joe in Beijing and, and touch many lives. And. Moved education, health, education, medical education forward, and Jeffrey with all my heart. [00:01:24] Welcome to Swift video podcast. Okay. [00:01:26] Geoffrey Hall, MBA, MSW: [00:01:26] Thank you, Patrick. That was quite the introduction. [00:01:29] Patrick Swift PhD, MBA, FACHE: [00:01:29] Well, there's a lot of love there. Right, right, right, right. [00:01:32] Geoffrey Hall, MBA, MSW: [00:01:32] Absolutely. [00:01:33]Patrick Swift PhD, MBA, FACHE: [00:01:33] So our episode for today, we are looking at leading through COVID and beyond if I had a sound effect, I would. Tied in, right. They're leading through COVID and beyond . Let's talk about this. [00:01:46]Geoffrey Hall, MBA, MSW: [00:01:46] I would start by saying that, , certainly 2020 was probably one of the most interesting and maybe personally the most challenging years as a healthcare executive that I can remember and, I think you have to look back to how this pandemic started in end of February, early p

Dennis Volpe is a former EMT who brings over twenty years of experience as a career Naval Officer. He is an International Coaching Federation (ICF) Professional Certified Coach (PCC) with the Leadership Research Institute specializing in Performance, Personal Leadership and Transition Coaching. In this episode, we discuss how to develop your emotional intelligence through self-awareness and feedback, the benefit and pitfall of EQ, and practical advice how to keep your own needs top of mind while caring for others.   Links for Dennis Volpe: https://transitiononpurpose.com/ https://www.linkedin.com/in/djvolpe/   Music Credit: Jason Shaw from Audionautix.com   Transcript: A transcript for the show can be found via the closed captions for each episode on our YouTube channel at https://www.youtube.com/channel/UCZ6_S4bBlaMyyC00kKGAsFg.

In this episode, Aysha Gardner speaks about her article published by the Markkula Center for Applied Ethics at Santa Clara University addressing health equity for vulnerable populations, exposing the practice of gynecological surgeries being forced on women in ICE camps in Ocilla, Georgia that was widely reported in the NY Times. Recognizing that this is a much bigger issue in healthcare than just one instance, she shares what healthcare providers and leaders can do from her perspective to help stand up against these and other unethical practices. Ms. Gardner is a health care ethics intern at the Markkula Center for Applied Ethics at Santa Clara University, the Jesuit university in Silicon Valley. Aysha Gardner on LinkedIn https://www.linkedin.com/in/aysha-gardner-43b386b4/ Further Reading https://theintercept.com/2020/09/14/ice-detention-center-nurse-whistleblower/ https://www.nytimes.com/2020/09/16/us/ICE-hysterectomies-whistleblower-georgia.html https://www.nytimes.com/2020/09/29/us/ice-hysterectomies-surgeries-georgia.html https://projectsouth.org/wp-content/uploads/2020/09/OIG-ICDC-Complaint-1.pdf https://projectsouth.org/ Music Credit: Jason Shaw from www.Audionautix.com Transcript: A transcript for the show can be found via the closed captions for each episode on our YouTube channel at https://www.youtube.com/channel/UCZ6_S4bBlaMyyC00kKGAsFg.

Dike Drummond MD, a Mayo trained Family Practice physician, burnout survivor, executive coach and founder of TheHappyMD.com joins the Swift Healthcare Video Podcast to discuss physician leadership, building trust as a leader, and the difference-maker in meaningful communication.   Links for Dike Drummond MD: https://www.thehappymd.com/ https://www.linkedin.com/in/dikedrummond/ https://www.youtube.com/user/thehappymd @dikedrummond @thehappymd   Music Credit: Jason Shaw from Audionautix.com   Transcript: A transcript for the show can be found via the closed captions for each episode on our YouTube channel at https://www.youtube.com/channel/UCZ6_S4bBlaMyyC00kKGAsFg.

Through a compelling blend of personal experiences and scientific evidence, Patient Lee Tomlinson demonstrates how the simple concept of compassion can improve patient outcomes, reduce healthcare professional burnout, and drive organizational success. In this episode, we discuss the naked truth about compassion - and what healthcare professionals can do to experience more compassion in their own lives.   Links for Patient Lee: https://www.leetomlinson.com/ https://www.linkedin.com/in/leetomlinson/   Music Credit: Jason Shaw from Audionautix.com   Transcript: A transcript for the show can be found via the closed captions for each episode on our YouTube channel at https://www.youtube.com/channel/UCZ6_S4bBlaMyyC00kKGAsFg.

Dennis Volpe is a former EMT who brings over twenty years of experience as a career Naval Officer. He is an International Coaching Federation (ICF) Professional Certified Coach (PCC) with the Leadership Research Institute specializing in Performance, Personal Leadership and Transition Coaching. In this episode, we discuss the Stockdale Paradox, how to balance optimism and realism in light of the war on COVID, and best practices how to restore your resilience in the face of adversity.   Links for Dennis Volpe: https://transitiononpurpose.com/ https://www.linkedin.com/in/djvolpe/   Music Credit: Jason Shaw from Audionautix.com   Transcript: A transcript for the show can be found via the closed captions for each episode on our YouTube channel at https://www.youtube.com/channel/UCZ6_S4bBlaMyyC00kKGAsFg.

Grace Marin RN, MSN, MBA, CPXP is a NICU nurse who has held progressive leadership roles and believes that the Patient Experience cannot improve unless those closest to the bedside feel valued, acknowledged, and appreciated for the work they do every day. Grace is a nurse and coach who cares deeply about the humans who care for other humans. In this episode, we discuss some of the key elements in crucial conversations and what it takes to be an effective healthcare provider, leader, and communicator.   Links for Grace Marin RN, MSN, MBA, CPXP: https://gracemarin.podia.com/free-5-day-e-mail-course  https://www.linkedin.com/in/grace-marin-msn-mba-rn-cpxp-6698962b/   Music Credit: Jason Shaw from Audionautix.com   Transcript: A transcript for the show can be found via the closed captions for each episode on our YouTube channel at https://www.youtube.com/channel/UCZ6_S4bBlaMyyC00kKGAsFg.

Dike Drummond MD, a Mayo trained Family Practice physician, burnout survivor, executive coach and founder of TheHappyMD.com joins the Swift Healthcare Video Podcast to discuss physician burnout, how to recognize and prevent it for both individual doctors and healthcare delivery organizations with healthcare professionals from all disciplines.   Links for Dike Drummond MD: https://www.thehappymd.com/ https://www.linkedin.com/in/dikedrummond/ https://www.youtube.com/user/thehappymd @dikedrummond @thehappymd   Music Credit: Jason Shaw from Audionautix.com   Transcript: A transcript for the show can be found via the closed captions for each episode on our YouTube channel at https://www.youtube.com/channel/UCZ6_S4bBlaMyyC00kKGAsFg.