Michelle Smith In this episode of #SupportVaKids, host Mariellen Keely is joined by Michelle Smith, Program Coordinator Senior on the Program Services team and a subject matter expert with the VChamps system modernization project. Michelle shares her inspiring journey from working the front desk as a Program Support Technician to helping redesign Virginia’s child support case management systems.

Michelle reflects on the people who believed in her potential, her path through eligibility and child support roles, and how field experience gives her a unique perspective in shaping future tools for frontline workers. With a focus on empowerment, efficiency, and transparency, Michelle brings both heart and strategy to every space she enters—reminding us all to submit our ideas, offer solutions, and give ourselves grace on the tough days.

🎧 Tune in to hear how Michelle went from PST to powerhouse—and what she’s doing now to support workers across the state.