Host: Carrie Tuttle
Guest: Loreen Wales

In this episode, Carrie sits down with Loreen Wales, registered dietician, tech entrepreneur, and founder of My Viva Plan for a conversation that’s as real as it gets about healthcare, leadership, and the wild ride of building something that matters.

Loreen shares the jaw-dropping moment early in her career when patients told her, in no uncertain terms, how broken the system was. Her response? Become part of the solution by transforming clinical “if-then” logic into a digital platform that brings individualized, evidence-based health plans topatients and gives them agency over their health. Her sense of purpose is clear and so is her view on the solution.  

Loreen’s journey takes us from the frontlines of public healthcare in Edmonton to the global stage, where she’s shaking up how we think about patient care and digital health. Loreen’s stories—equal parts grit, humility, and humor—are packed with wisdom for leaders who wear everything from lab coats to sneakers. Loreen shares how defining clear values has guided hiring team members and creating a culture she is proud of.

If you want to hear from a leader who refuses to accept the status quo, and how a team can thrive through uncertainty, this episode is for you.

QUOTE-WORTHY MOMENTS:

• “I will never fire people for making mistakes. Ever.”
• “We’re building a digital health company. …the entire team needs to be compassionate about wanting to help improve the care for patients.”
• “I definitely like to give everybody on the team autonomy and a clean slate into building out their position, whatever they want it to be, and to reach for the sky on it.”

EPISODE HIGHLIGHTS:

• Integrated healthcare is essential for effective treatment
• Daily reflections help leaders manage stress and improve self-awareness
• Digital health solutions can personalize patient care plans
• Mental health is a crucial component of overall health
• Leadership requires humility and a focus on core values
• Mistakes are part of the learning process for the team and the leader
• Building a supportive team culture is vital for success
• Self-efficacy is key for patients managing their health
• Team culture is a priority and you have to actively work on it
• Patients often feel overwhelmed by conflicting medical advice
• Personalized care plans are crucial for individual health needs.
• My Viva Plan has proven effective in reducing burnout amonghealthcare professionals
• Global expansion is part of the vision for My Viva Plan

LINKS FROM EPISODE:

Learn more about My Viva Plan @ Website: https://discover.myvivaplan.com

My Viva on LinkedIn: https://www.linkedin.com/company/my-viva-inc/

Instagram: https://www.instagram.com/myvivainc/

Facebook: https://www.facebook.com/myvivainc/

Resources Mentioned:

Five Dysfunctions of a Team – Patrick Lencioni https://amzn.to/3GlQBAB

Leading With Engagement program @ Team Mojo: https://www.teammojo.ca/lead-with-engagement

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