Strategy That Works

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Strategy That Works

Jabian Consulting

8 episodes

3 weeks ago

Join Brian Betkowski and Ed Haines on Strategy That Works as they welcome Will Funderburg, leader of Jabian’s Charlotte office and Operational Excellence Service Area. In this episode, Will breaks down how to tackle the $14 trillion U.S. operational cost pool with tactical frameworks, from the hit list/wish list approach for AI and RPA opportunities to SPOT360’s rapid diagnostic across 12 core functions. Discover how to align strategy, people, process, and technology; overcome siloed mindsets...

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Episodes (8/8)

Strategy That Works

Unlocking Hidden Value: Strategies for Seamless Operations

4 months ago

33 minutes

Strategy That Works

Technology and Operational Impacts on the Future of Hospitality

In this episode of Strategy That Works, hosts Brian Betkowski and Ed Haines talk with Ryan Briley about how AI, personalization, and sustainability are reshaping the travel and hospitality industry in a post-COVID world.

4 months ago

23 minutes

Strategy That Works

What Diversity and Inclusion in the Workplace Really Means

Today we're talking about the Diversity and Inclusion; what it means and how businesses are adapting their practices to see positive results in employee satisfaction, retention, and profitability. We're joined by Jabian senior managers, Amber Baird and Erin Smith, and Jabian director, Winston Powe.

6 years ago

22 minutes

Strategy That Works

What is Omnichannel Customer Experience?

Today we’re talking about customer experience and specifically, an omnichannel approach to CX. We’ll discuss what it is, how it’s different than omnichannel marketing, and how companies can put it into practice for improved results. We’re joined today by Callie Wheatley and Steven Lubel, both management consultants with Jabian Consulting.

6 years ago

26 minutes

Strategy That Works

The People Side of Business Transformation

Today we're talking about the people side of business transformation, which of course is the cornerstone of any successful transformation effort. To discuss what works and what doesn't, we're joined by Fred Jewell, senior strategic advisor, Jabian Consulting, and author of the people strategies book titled "We Can't Do It Alone." We're also joined by Tracy Reznik, a director and human capital lead at Jabian Consulting.

6 years ago

22 minutes

Strategy That Works

RPA (Robotic Process Automation) Best Practices Explained.

This episode is all about Robotic Process Automation, or RPA - what it is, how it's useful, and some best practices for companies looking to implement it. Our guests are Will Funderburg, a director in Jabian Consulting's Charlotte office, and Jed Manfull, a manager with Jabian, also in Charlotte.

6 years ago

30 minutes

Strategy That Works

Making Personality Profiles Work in Your Organization

This episode is all about personality profiles, specifically the DISC profile system, and how leaders can help their teams recognize and work within profiles for better communication, efficiency, and teamwork. Our guest is Bill Jagrowski, Jabian Consulting’s current chief operating officer and longtime management consultant.

6 years ago

22 minutes

Strategy That Works

Business Transformation Best Practices

This episode is everything you wanted to ask about business transformation, which on the surface can sound like an overwhelming effort, but it doesn't have to mean worldwide scale change. To help us understand it better, we're speaking with Gokhan Guley, a director in Jabian Consulting's Charlotte office and an expert on business transformation strategies.

6 years ago

24 minutes