In this episode, I revisit a conversation with Tracey Ezard, author of Ferocious Warmth.
Tracey describes ferocious warmth as the dance between head and heart - the balance of high expectations and high support, courage and care. We talk about what happens when strengths turn to shadows, why psychological safety is the foundation of real learning and how to build cultures that hold both love and accountability.
Along the way, we explore:
The daily dance between empathy and challenge
Why emotional intelligence is so important
How self-awareness keeps us from slipping into fear or over-involvement
The role of trust and vulnerability in creating genuine collaboration
Why wellbeing isn’t an add-on, but a leadership behaviour
It’s a conversation about doing the human work of leadership, about having the right conversations, not just the easy ones.
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