‘Transdisciplinary Behavioural Strategist’ Dr Richard Claydon joins us to explain how distrust, drag, distraction, disease and disengagement are costing the US economy $3 trillion dollars annually. We learn why Richard more closely aligns with Dilbert than McKinsey for delivering solutions. Further information: Richard’s website Dr Richard Claydon on LinkedIn Help keep the Smart Business [...]

‘Behaviour explainer’ Bri Williams joins us to explain the science of human behaviour and how to use it for your advantage in business. We learn that subtle and simple changes can lead to dramatically different outcomes. Can you afford to miss this episode? Further information: Bri’s website Predictably Irrational by Dan Ariely (on Amazon) [...]

Within the digital fog of business advice it can be difficult to hear from people who have been in the trenches of business transformation. For two decades Don Holley has been there supporting mid-tier organisation to transform. In this highly authentic interview he shares insights and honest feedback. Don is Managing Director of the Mindset [...]

We discuss the similarities and differences between change in: Blue vs. White collar workforces Government vs. Private Enterprise Australia vs. China Our guest, David Hales, brings a wealth of experience from Aviation, Government, Media, Banking and Financial Services in Australia and overseas. Related resource: Dr Jen Frahm’s Coversations of Change Podcast – with Dr Helen [...]

Transformations are tough, and during such times looking after our personal wellbeing too easily gets ignored. Do you know how to achieve sustainable high performance and resilience? We talk to one of the world’s leading authorities, Stuart Taylor, CEO of SpringFox. If you only do one thing today you should listen to this. Following Stuart’s [...]

The importance of Customer Experience is well known, but its criticality vs other important business priorities is less well understood. Graham Christie and Robert Kinkade of CX360 have delivered major pioneering projects in the world’s largest mobile phone company, global car brands, international airlines, major government departments, massive retail organisations and more. In this conversation [...]

General Manager of Coal Services Health, Mark O’Neill, shares candid first hand experiences of a major transformation project in his 100 person division. Our conversation included how he secured funding, the challenges of starting a project from scratch in a highly operational business, and lessons learned. Help keep the Smart Business Transformation podcast relevant to [...]

In this episode we visit the CeBIT technology fair to review some of the latest trends in technology and innovation. Resources: Sydney Sports Incubator (Steve Roknic) Onsbay (Yoshith Weerakoone) Comfrog (Jim Jackman) Many thanks to Steve, Yosh, Jim and CeBIT. Let me know your thoughts please! Leave me a voicemail (free) Email me: ben@smartbusinesstransformation.com

In this episode we visit the Change Management Institute conference to understand the latest developments in business transformation practice. The over-riding message was to transform from within not above. Resources: Change Management Institute (CMI) CMI conference Dr Jason Fox (motivation and agility) Helen Blunden (social media knowledge sharing) Euan Semple (people centred organisations) John Husband [...]

“15% of what we know today will still be relevant in 5 years” says Liz Wiseman, author of Rookie Smarts – why learning beats knowing in the new game of work. Whilst one can argue about the accuracy of this confronting quote, there is no question that the rate of change in the world today [...]

We discuss where to start business transformation and how deep into detail to go. We consider how to identify peoples’ motivations for change, and how to influence those who don’t report to you. Joining us is special guest, Christian Cortes, an international expert in business transformation. He talks about his experiences both within a Big [...]

In this episode we challenge the traditional view that solving massive problems requires deep subject matter expertise and expert advice. Through the real life story of Jerry and Monique Sternin in Vietnam, we learn how questions were more powerful than answers in permanently solving the widespread problem of child malnutrition. We conclude with crucial lessons [...]

During business transformation programs you will routinely encounter people who do not appear supportive of the project. In this episode we consider how to evaluate their level of support, and what to do about it. Resources: Cycle of change infographic (2 page pdf) Ask me a question (free)

Smart executives who want to win in today s insanely fast moving world MUST become masters in creating the future. This podcast is for people in large, complex organisations who are either leading OR being impacted by transformation programs. With over 25 years of successes and failures (ouch!) behind him, your host Ben Ramsden shares insights, stories and interviews to energise and educate time-poor executives suffering from information overload.

Smart executives who want to win in today s insanely fast moving world MUST become masters in creating the future. This podcast is for people in large, complex organisations who are either leading OR being impacted by transformation programs. With over 25 years of successes and failures (ouch!) behind him, your host Ben Ramsden shares insights, stories and interviews to energise and educate time-poor executives suffering from information overload.