Welcome back to ServiceSharp - In this episode we discuss the role of Architect in the ServiceNow ecosystem. What an architect does - what they should be doing and how to communicate. We also talk about different platform requests and what Architects may or may not be looking for when evaluating those requests.
It may be 2022 and 2020 is supposed to be behind us but - If you or your small business requires any assistance during this time please reach out to our sponsors. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help @ www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com. For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com.
#ServiceNow #careers #upgrades #ITIL #implementations #integrations #development #training
Have a topic you want us to cover send it our way - randy.haas@sharpstonegroup.com
This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.
Linked In: Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/
https://www.facebook.com/ServiceSharp-110719033758771/
Welcome back to ServiceSharp - 2021 wasn't that great of a year for podcast production but we are back and on track to be back in the studio on a regular basis! In this episode we discuss everyone's favorite topic - upgrades! We talk about our recent experience with Rome and Quebec and some general practices about upgrades. After the jump we also discuss some things such as management buy in; some implementation issues; some vendor issues, and more. So buckle up and dive in to the new season of ServiceSharp!
It may be 2022 and 2020 is supposed to be behind us but - If you or your small business requires any assistance during this time please reach out to our sponsors. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help @ www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com. For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com.
#ServiceNow #careers #upgrades #ITIL #implementations #integrations #development #training
Have a topic you want us to cover send it our way - randy.haas@sharpstonegroup.com
This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.
Linked In: Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/
https://www.facebook.com/ServiceSharp-110719033758771/
Welcome back to ServiceSharp! This episode continues our talk of flow designer and we get into some user questions that we have had over the years. Let us know what you want to hear about!
We are excited to announce the ServiceSharp Expo! This is a virtual conference open to anyone - get your ticket at https://hopin.com/events/servicesharp-expo
Some of our topics include:
Incidents vs Requests The Elusive 2 Week Upgrade How to get into a ServiceNow career From Gutters to GlideRecords Career Panel Q&A Upgrades Panel Q&A Workshops (quick dives) into : Consuming REST API's - Simple 3rd Party REST Integration Flow Designer Decision Tables Language Translations REST API Explorer
In addition to the great topics there be expo booths and networking!
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com.
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com
#ServiceNow #careers #CMDB #ITIL #API #integrations #development #training Have a topic you want us to cover send it our way!
This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.
Linked In: Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/
https://www.facebook.com/ServiceSharp-110719033758771/
Welcome back to ServiceSharp! After a loooong hiatus we are back with new content! In this episode we continue our discussion flow designer. We are back on track now and would love to have your feedback, answer your questions or have you on the show with us!
We are excited to announce the ServiceSharp Expo! This is a virtual conference open to anyone - get your ticket at https://hopin.com/events/servicesharp-expo
Some of our topics include:
Incidents vs Requests The Elusive 2 Week Upgrade How to get into a ServiceNow career
From Gutters to GlideRecords
Career Panel Q&A Upgrades Panel Q&A Workshops (quick dives) into :
Consuming REST API's - Simple 3rd Party REST Integration
Flow Designer Decision Tables
Language Translations
REST API Explorer
In addition to the great topics there be expo booths and networking!
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com.
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com
#ServiceNow #careers #CMDB #ITIL #API #integrations #development #training Have a topic you want us to cover send it our way!
This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.
Linked In: Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/
https://www.facebook.com/ServiceSharp-110719033758771/
Welcome back to ServiceSharp! After a long hiatus we are back with new content! In this episode we begin our discussion flow designer. We have a new format where we are recording in one long shot and then breaking it down into individual episodes - this way we can be a little more consistent in getting things out to you. Bear with us as there may be some unnatural breaks.
We are excited to announce the ServiceSharp Expo! This is a virtual conference open to anyone - get your ticket at https://hopin.com/events/servicesharp-expo
Some of our topics include:
In addition to the great topics there be expo booths and networking!
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com.
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com
#ServiceNow #careers #CMDB #ITIL #API #integrations #development #training Have a topic you want us to cover send it our way!
This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.
Linked In: Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/
https://www.facebook.com/ServiceSharp-110719033758771/
Welcome back to ServiceSharp! Having completed several upgrades recently the crew wanted to take a few minutes and discuss the quirks, new functionality, and lessons learned when upgrading to Orlando.
Send us your input or be a guest on the show!
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com.
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com
#ServiceNow #careers #CMDB #ITIL #API #integrations #development #training Have a topic you want us to cover send it our way!
This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.
Linked In: Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/
https://www.facebook.com/ServiceSharp-110719033758771/
Welcome back to ServiceSharp we apologize for the long break! We are back this week with a Wishlist, maybe just a tad early for Christmas! We discuss things we would like to see in ServiceNow as well as some general things we like and maybe dislike. Somehow we also end up discussing Sharepoint ???
The Expert - the video referenced in the podcast https://www.youtube.com/watch?v=ObA9WGiQqLY
Send us your input or be a guest on the show!
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com.
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com
#ServiceNow #careers #CMDB #ITIL #API #integrations #development #training Have a topic you want us to cover send it our way!
This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.
Linked In: Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/
https://www.facebook.com/ServiceSharp-110719033758771/
In this episode of ServiceSharp we take a look at performing imports in ServiceNow. This episode has a video component on our YouTube channel. Click here for the video. We periodically do video versions - Follow our YouTube Channel!. https://youtu.be/nx69uJmZ3og
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com
#ServiceNow #careers #CMDB #ITIL #API #integrations #development #training
Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.
Linked In: Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/
In this episode of ServiceSharp we welcome David Stefferud (https://www.linkedin.com/in/david-stefferud/), a platform architect to provide expert opinion on service mapping and strategy. Our discussion begins with service mapping and moves to creating a company culture that will maximize results. Give us your feedback and suggestions. We will periodically do some video versions as well - check out the YouTube Channel!.
https://youtu.be/nx69uJmZ3og
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.
www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com
For leadership, strategy, and employee training contact Stonecutters Leadership.
www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com
#ServiceNow #careers #contracting #API #integrations #development #training
Have a topic you want us to cover send it our way!
This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.
Linked In:
Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/
In this episode of ServiceSharp We discuss IT Business Management, we also test out a new format for the show in order to create consistency across episodes we will have regular segments regardless of the main topic. Give us your feedback and suggestions. We will periodically do some video versions as well - check out the YouTube Channel!.
https://youtu.be/nx69uJmZ3og
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.
www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com
For leadership, strategy, and employee training contact Stonecutters Leadership.
www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com
#ServiceNow #careers #contracting #API #integrations #development #training
Have a topic you want us to cover send it our way!
This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.
Linked In:
Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/
In this episode of ServiceSharp We discuss IT Service Management, what modules are part of it and how they relate to each other. Jump in and share your thoughts and questions we would love to find answers them. We will periodically do some video versions as well - check out the YouTube Channel!.
https://youtu.be/nx69uJmZ3og
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.
www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com
For leadership, strategy, and employee training contact Stonecutters Leadership.
www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com
#ServiceNow #careers #contracting #API #integrations #development #training
Have a topic you want us to cover send it our way!
This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.
Linked In:
Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/
In this episode of ServiceSharp we invite a new guest, ITIL expert Jeffrey Tefertiller and finish up our three part conversation on CMDB. We discuss recovering from a poor implementation or revitalising a poorly managed CMDB as well as some thoughts on what should be measured in a CMDB.
Reach out to Jeffrey on LinkedIN at https://www.linkedin.com/in/jeffreytefertiller and find out how he can help you build a solid IT practice including disaster recover and business continuity planning.
CMDB means configuration Management Database - what do we do with it, is it important? How do we get started? Jump in and share your thoughts and questions we would love to answers them. We will periodically do some video versions as well - check out the YouTube Channel!.
https://youtu.be/nx69uJmZ3og
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.
www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com
For leadership, strategy, and employee training contact Stonecutters Leadership.
www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com
#ServiceNow #careers #contracting #API #integrations #development #training
Have a topic you want us to cover send it our way!
This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.
Linked In:
Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/
In this episode of ServiceSharp we dive a little bit deeper into our conversation on CMDB, the first half of this episode contains video check it out at https://youtu.be/pSOKEcO5cmk. CMDB means configuration Management Database - what do we do with it, is it important? How do we get started? Jump in and share your thoughts and questions we would love to answers them. We will periodically do some video versions as well - check out the YouTube Channel!. https://youtu.be/nx69uJmZ3og
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com
#ServiceNow #careers #CMDB #ITIL #API #integrations #development #training
Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.
Linked In: Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/
https://www.facebook.com/ServiceSharp-110719033758771/
In this episode of ServiceSharp we invite a new guest and start a conversation on CMDB. CMDB means configuration Management Database - what do we do with it, is it important? How do we get started? Jump in and share your thoughts and questions we would love to answers them. We will periodically do some video versions as well - check out the YouTube Channel!.
https://youtu.be/nx69uJmZ3og
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.
www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com
For leadership, strategy, and employee training contact Stonecutters Leadership.
www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com
#ServiceNow #careers #contracting #API #integrations #development #training
Have a topic you want us to cover send it our way!
This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.
Linked In:
Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/
In this episode of ServiceSharp we do things a little different with a video walk through of API integrations. Justin leads us through the ins and outs of getting started with using API's with ServiceNow. Enjoy the audio but please head over to YouTube and catch the full presentation!.
https://youtu.be/nx69uJmZ3og
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.
www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com
For leadership, strategy, and employee training contact Stonecutters Leadership.
www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com
#ServiceNow #careers #contracting #API #integrations #development #training
Have a topic you want us to cover send it our way!
This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.
Linked In:
Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/
In this episode of ServiceSharp we have a special guest, Avery Williamson from Neslon Frank! Avery Williamson is a graduate from West Virginia University, who moved to Philadelphia in January this year to join ServiceNow staffing firm Nelson Frank. The company, a part of cloud talent organization Tenth Revolution, is a specialist in hiring professionals for the platform. Dealing exclusively with ServiceNow from their six offices across the US, UK and Australia, Nelson Frank has worked with over 30,000 organizations to find them the perfect candidate for their projects.
If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.
www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com
For leadership, strategy, and employee training contact Stonecutters Leadership.
www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com
#ServiceNow #careers #contracting #NelsonFrank #development #training
Have a topic you want us to cover send it our way!
This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.
Linked In:
Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/
In this episode of ServiceSharp we discuss everyone's current favourite topic working from home, in this episode we talk about our experience and what we like about the platform as well as how easy the transition has been to make.
If you or your small business requires any assistance during this time please reach out to us. For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.
www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com
For leadership, strategy, and employee training contact Stonecutters Leadership.
www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com
#ServiceNow #admin #mobileapps #NewYork #Madrid #development #training #portal
Have a topic you want us to cover send it our way!
This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/
In this episode of ServiceSharp we discuss the two mobile apps released back to back. What they are focused on and why there were new apps released in back to back named releases. In the second part of the podcast we respond to some questions asked by our listeners. We love doing this so please send any questions that you may have and we will do our best to answer them or research it and point you in the right direction.
Questions we discuss:
From a management or project leader perspective what is the best way to interact with developers especially when developer do not want to implement or state that the implementation is too complex?
What happens if we lose code in ServiceNow?
Is there good training to help empower and evangelise ServiceNow within a company?
How can we integrate with code control / project control such as Jira?
#ServiceNow #admin #mobileapps #NewYork #Madrid #development #training
Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC. Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com
Linked Randy Haas: www.linkedin.com/in/rghaas
Jason Gibson: https://www.linkedin.com/in/jason-t-gibson/
https://www.facebook.com/ServiceSharp-110719033758771/