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In this episode, Ray and John discuss movies for a long while. Then, finally turn their attention toward the car business with a 700 unit/month dealer which Ray recently visited.
In this episode, Ray and John discuss an article from TheMuse.com regarding what to do when and employee (or supervisor) isn’t someone you enjoy being around.
In this episode, Ray and John discuss the very common stall, “Let me think about it.” Stalls and objections can be put to rest by having a genuine interest in the customer’s satisfaction with the deal.
In this episode, Ray and John discuss the various software tools used in a dealership, for example: DMS, CRM, Trade Appraisal, Parts, Manufacturer, website, and data mining.
In this episode, Ray and John discuss how and why to become the “Go-To Guy” for your customers. Whether you’re in service, sales, or another industry, you will benefit from being the expert that your clients look to for advice and support.
In this episode, Ray and John are again joined by Ray’s lovely wife and famed CFO, Kate for a continued discussion of using data to help focus and forecast your team’s performance.
