
Active listening is a communication technique that requires the listener to fully concentrate, understand, and try to recall what is being said. It involves hearing the spoken words and paying close attention to the speaker's body language and non-verbal cues. The listener should avoid any judgments or assumptions while actively listening, How can you practice active listening? 1. Show that you are listening: Eye contact, nodding your head, and making affirmative sounds such as "uh-huh" can all show the speaker that you are paying attention and engaging with what they are saying 2. Ask questions: Asking clarifying questions can help to ensure that both parties are on the same page and that you have a complete understanding of what is being said 3. Avoid distractions: Any external distractions such as phones, laptops, or other people can be a significant obstacle in actively listening. It is essential to ensure that there are no distractions before engaging in active listening 4. Take notes: Taking notes can help to ensure that you remember the conversation in case you need to refer back to it at a later date 5. Use reflective statements: Reflective statements are phrases or questions that repeat or paraphrase what the speaker has said, such as "So you're saying…?" This allows the speaker to know that you are paying close attention and understanding what they are saying Active listening is an important communication skill that can help build relationships, increase understanding, and ensure messages get across clearly. In addition, practising active listening helps ensure better communication between parties and creates a feeling of mutual respect. You can become an active listener and improve your communication skills with some effort and practice. This is not just a skill for sales. it's a skill for life.