The Power of Being Extra: Make Your Client Experience Next Level

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Rooted & Relentless

Steph Rubio

14 episodes

1 day ago

Rooted & Relentless is the podcast for big-dreaming, soul-led entrepreneurs building businesses—and lives—on their own terms. Hosted by Biz Growth Strategist & Operational Powerhouse Steph Rubio, this show blends unfiltered business strategy with personal growth stories, mindset shifts, a touch of randomness, and plenty of humor to keep you laughing. Everything is on the table. It’s raw, real, and relentlessly honest. New episodes drop weekly(ish). Bring your notebook & an open mind. This is where strategy meets soul, & scaling doesn’t mean selling yours. Hang with Steph: Boost Your Biz Strategy Sesh: https://www.stephrubio.com/small-business-consulting Find Out Where You're Blocked w/ The Biz Blocker Quiz: https://www.tryinteract.com/share/quiz/6810432a8fa23ab768307116 Follow (& DM me - really, I love DM chats) on IG: https://www.instagram.com/virtually_stephrubio

All content for Rooted & Relentless is the property of Steph Rubio and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

The Power of Being Extra: Make Your Client Experience Next Level

Rooted & Relentless

15 minutes

1 month ago

The Power of Being Extra: Make Your Client Experience Next Level

Summary:

In this episode, Steph Rubio weaves together tales of a sparkly H&M jacket, a local window tinting business, and the unsung heroes in scrubs to make it clear just how crucial your client's experience is. Discover how these seemingly unrelated stories prove that client experience can be the difference between repeat business and a total flop—without you ever knowing why. Buckle up, because we're diving into the art of being "extra" with a dash of snark and a whole lot of heart.

Takeaways:

Being "extra" will set you apart and make you memorable.
Thoughtful actions will lead to client retention and referrals which is free marketing
Anticipating client needs enhances user experience.
Small gestures can lead to brand loyalty & brand recognition. People will start to remember you for being THAT girl.
Effective communication is key in service industries.
Building relationships through kindness can have lasting effects.
Sharing personal stories can inspire others to be "extra."

Chapters:

00:00 - Introduction: The Power of Being Extra
03:15 - Story of the Jacket: Sustainability and Impact
06:30 - The Window Tinting Experience: Communication Matters
10:45 - Healthcare Heroes: Compassion in Action
14:00 - Conclusion: How to Be Extra in Your Life

Connect with Steph: Follow Steph on Instagram @virtually_stephrubio and share your favorite snacks or stories of being "extra." Perks if it's healthy, but let's be real, all snacks are welcome!

https://www.instagram.com/virtually_stephrubio/