Repair Shop Reckoning is the no-nonsense, hard-hitting podcast where host Kevin Brown pulls no punches in bringing you the raw truth about the collision and repair shop industry. Forget the corporate sugarcoating—this show dives into the gritty reality of what really goes on behind the scenes. Whether you’re a shop owner, a mechanic, or just someone tired of the BS, Kevin’s got the hard-earned expertise and unapologetic opinions you need. Each episode tackles the biggest issues, challenges, and game-changing tips in the industry, giving you the tools to cut through the noise and level up your shop. Buckle up—it’s time to get real.
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Repair Shop Reckoning is the no-nonsense, hard-hitting podcast where host Kevin Brown pulls no punches in bringing you the raw truth about the collision and repair shop industry. Forget the corporate sugarcoating—this show dives into the gritty reality of what really goes on behind the scenes. Whether you’re a shop owner, a mechanic, or just someone tired of the BS, Kevin’s got the hard-earned expertise and unapologetic opinions you need. Each episode tackles the biggest issues, challenges, and game-changing tips in the industry, giving you the tools to cut through the noise and level up your shop. Buckle up—it’s time to get real.
Navigating Business Challenges with Jason Tracey - Part 1 | Repair Shop Reckoning | Episode 18
Repair Shop Reckoning
1 hour 1 minute 23 seconds
3 months ago
Navigating Business Challenges with Jason Tracey - Part 1 | Repair Shop Reckoning | Episode 18
Kevin Brown sits down with Jason Tracey to tackle the harsh realities of business ownership. From handling tough customers to surviving economic downturns like COVID-19, they break down the entrepreneurial mindset—how it feels to be on top versus scrambling to survive. Optimism and resilience are key, but so is knowing your numbers. They dig into financial literacy, stressing the importance of understanding your P&L, staying in your lane, and avoiding passion projects that drain cash.They also dive into sales and customer service, calling out pushy tactics and emphasizing relationship-building over quick sales. The conversation touches on adapting to industry shifts—like the rise and fall of BlackBerry—and the lost art of real communication in a world of texting. Workforce challenges, leadership, and marketing pitfalls round out the discussion, with a clear message: know your business, take care of your people, and lead with purpose.
00:00 Welcome to the Show01:58 The Rollercoaster of Business06:01 Overcoming Adversity and The Reality of Business Ownership12:44 Lessons from Failed Ventures17:00 Transforming a Struggling Business and Building a Winning Culture25:30 The Art of Selling and Becoming the Expert31:44 The Challenges of Corporate Culture34:23 Building a Strong Team37:09 Understanding Your Numbers and The Power of Customer Service43:11 The Evolution of Technology and Communication Breakdown51:01 The Future of the Workforce56:08 The Marketing Dilemma
Repair Shop Reckoning
Repair Shop Reckoning is the no-nonsense, hard-hitting podcast where host Kevin Brown pulls no punches in bringing you the raw truth about the collision and repair shop industry. Forget the corporate sugarcoating—this show dives into the gritty reality of what really goes on behind the scenes. Whether you’re a shop owner, a mechanic, or just someone tired of the BS, Kevin’s got the hard-earned expertise and unapologetic opinions you need. Each episode tackles the biggest issues, challenges, and game-changing tips in the industry, giving you the tools to cut through the noise and level up your shop. Buckle up—it’s time to get real.
