In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
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In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
Transformative Leadership: Adapting to New Workforce Realities (November 15, 2023)
Rebels With A Heart
57 minutes
1 year ago
Transformative Leadership: Adapting to New Workforce Realities (November 15, 2023)
In this episode of Rebels With A Heart, join us on an exploration of transformative leadership in the ever-evolving landscape of work.Our distinguished guests, industry leaders who embody the spirit of rebellion with a compassionate heart, share insights on navigating the complexities of the modern workforce.Panelists:Erica Keswin, Human Workplace Expert and WSJ Best Selling AuthorJosh Drean, Co-Founder & Director of AI, Work3 InstituteSamara Jaffe, Co-Founder & GM, TransformBIOSErica...
Rebels With A Heart
In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
