In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
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In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
Rebels Leader Series - The Art and Science of HR with Tracie Sponenberg (February 2023)
Rebels With A Heart
19 minutes
2 years ago
Rebels Leader Series - The Art and Science of HR with Tracie Sponenberg (February 2023)
Tracie Sponenberg, Chief People Officer of The Granite Group, joins the Rebels Leader Series to share the art and science behind modernizing and changing HR for the better.In conversation with: Derek Lundsten, President and Chief Culture Officer, LifeGuides.Episode Highlights:How shifting to a Growth Mindset can change your life, personally and professionally, for the betterThrough Tracie’s personal experience, she shares the the importance of providing feedbackBIO: Tracie Sponenberg is Chief...
Rebels With A Heart
In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
