In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
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In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
Rebels Leader Series - Speaking Your Authentic Truth with Kacy Fleming (March 2023)
Rebels With A Heart
34 minutes
2 years ago
Rebels Leader Series - Speaking Your Authentic Truth with Kacy Fleming (March 2023)
Kacy Fleming, Head of Global Well-being, joins the Rebel Leader Series to share her authentic journey to finding her purpose which required heart and hard work.In conversation with: Derek Lundsten, President & Chief Culture Officer, LifeGuides.Episode Highlights:How to be inspiring and inspired by others instead of just being a performerHow everyone’s journey to figuring out their authentic purpose looks different and is personalHow mental health is a spectrum, not just one “thing”Show No...
Rebels With A Heart
In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
