In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
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In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
Rebels Leader Series - My Last Bad Day with Michael OBrien (June 2023)
Rebels With A Heart
42 minutes
2 years ago
Rebels Leader Series - My Last Bad Day with Michael OBrien (June 2023)
Michael OBrien, Chief Calm Officer, Pause Breathe Reflect, was convinced that "good enough was good enough." He thought living under an umbrella of stress was “business as usual in the corporate world.” He never looked past his own assumptions because he was too busy establishing his career, providing for his family, and driving for results. Then, in an instant, his life changed.Listen in to hear how Michael has lived his last bad day and is now mindful in all moments of life.Check out your ...
Rebels With A Heart
In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
