In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
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In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
Navigating Tough Conversations with Radical Candor (July 17, 2024)
Rebels With A Heart
1 hour
1 year ago
Navigating Tough Conversations with Radical Candor (July 17, 2024)
In this episode, join us to talk about about navigating challenging conversations with radical candor and respect. Hear our panelists' stories about building trust through real talk, tackling bias, and balancing work with life for true happiness. Get inspired by their journeys of overcoming obstacles, staying authentic, and leading with empathy. This chat is packed with insights to help you create a more inclusive and heartfelt workplace!Panelists:Tamla Oates-Forney, CEO of Linkage, a SHRM Co...
Rebels With A Heart
In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
