In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
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In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
Decoding Culture: The Intersection of Art and Science (August 16, 2023)
Rebels With A Heart
54 minutes
2 years ago
Decoding Culture: The Intersection of Art and Science (August 16, 2023)
In the corporate world, culture is invisible yet it profoundly impacts every aspect of the organization. Listen in to learn how culture can be a powerful driver of performance, talent attraction, and retention, giving organizations a unique edge.Panelists:Glen Kreiner, Management Department Chair & L.S. Skaggs Presidential Chair in Business Ethics, University of UtahGeoff McDonald, Co-Founder, Minds@WorkStacey Porter, Chief People Officer, Outset Medical, IncModerated by: Derek Lundsten, ...
Rebels With A Heart
In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
