In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
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In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
Bringing Compassion Into The Workplace (May 24, 2023)
Rebels With A Heart
58 minutes
2 years ago
Bringing Compassion Into The Workplace (May 24, 2023)
Compassion includes, but goes beyond, empathy. Compassion is often thought of as a verb, not a noun or adjective. It means first noticing, then feeling within our own mind and body, and ultimately taking positive action to alleviate suffering in others. Another important element to compassion is engaging in sensemaking with those suffering.For better people stewardship, especially in challenging times, leaders need to recognize that compassion is not merely a “nice to have.” Rather, it’s an e...
Rebels With A Heart
In this episode, we'll hear from three guests in hospitality about how empathy not only enhances relationships with customers but also fosters a sense of belonging among employees, creating a ripple effect that positively impacts business.Join the discussion to explore:Cultivating Genuine Connections: Discover how empathy serves as the cornerstone of exceptional customer service, leading to deeper connections and trust between customers and staff. Learn practical strategies for fostering auth...
