In this Never Normal Heroes debut, Peter Hinssen and Frederik Anseel, Dean of Sydney Business School and professor of leadership, dive into the impact of AI, geopolitical turbulence and rapid digital disruption on the way organizations prepare for change. Frederik explains why traditional forecasting and annual budgets no longer work, and why leaders must build collective capability, strengthen social skills, and develop the courage to act without perfect information. He calls it “running in the fog”—building the muscle to anticipate, adapt and stay resilient while the world shifts around you. They look at everything from the future of higher education to the rise of adaptive leadership, offering a clear, grounded take on how leaders can stay resilient and move forward in an age of constant uncertainty.   🎧 Enjoyed this episode? Drop a 👍 to let us know!   🔥 Want to experience innovation firsthand? 👉 Get inspired by our content — sign up 👉 Explore tailor-made programs — learn more 👉 Apply for an open program — apply here 👉 Book a keynote speaker — let's talk

In this episode of Radar, our hosts talk about Peter Hinssen’s new book on dealing with uncertainty, Meta’s big move to buy Scale AI, how Chinese talent is shaping US tech, and how people’s habits have changed since COVID. Plus, a few surprising insights you won’t want to miss.   🎧 Enjoyed this episode? Drop a 👍 to let us know!   🔥 Want to experience innovation firsthand? 👉 Get inspired by our content — sign up 👉 Explore tailor-made programs — learn more 👉 Apply for an open program — apply here 👉 Book a keynote speaker — let's talk

This week on Radar – by nexxworks, your favourite digital musketeers – Peter, Steven, and Pascal – return with a whirlwind of updates, hot takes, and tech-fueled banter. Peter’s teasing a new book. Steven's been nerding out on Starlink beaming Wi-Fi into planes (goodbye in-flight boredom!). And Pascal? Let’s just say he’s got thoughts – big thoughts – on China’s AI game. From robotic marathons to AI therapists with boundary issues, the trio dives deep into the wild, weird, and world-changing shifts in tech. They break down: How China’s AI strategy is out-iterating the West Why shopping with OpenAI could make impulse buying dangerously easy The rise of AI companions (Meta’s Llama gets compared to Dieselgate – yes, really) What the US–China tech race means for your next online ad And why AR shopping in China is so much more than gimmicky filters Toss in a few zingers, a surprising take on yearly AI reviews (should ChatGPT get a performance appraisal?), and reflections on the future of AI scientists vs. human creativity, and you've got a spicy episode not to miss. Grab your earbuds. It's bold. It's brainy. It's Radar.

Peter’s back from Boston, Pascal’s gearing up for a new China tour, and Steven shares inspiration from Seth Godin. In this episode, we talk about the real stories behind AI, why Mi Xue is the BYD of fast food, and what happens when Microsoft and OpenAI hit turbulence.   🎧 Enjoyed this episode? Drop a 👍 to let us know!   🔥 Want to experience innovation firsthand? 👉 Get inspired by our content — sign up 👉 Explore tailor-made programs — learn more 👉 Apply for an open program — apply here 👉 Book a keynote speaker — let's talk

Europe is throwing big money at AI—will it pay off? Steven, Pascal, and Peter break down the AI Summit in Paris and the $200B data center gamble. Meanwhile, China’s AI comeback is heating up—Jack Ma is back, humanoid robots are making moves, and the race is on. Plus, a look at the biggest hits (and flops) from this year’s Super Bowl ads, and what it all says about marketing’s future.   🎧 Enjoyed this episode? Drop a 👍 to let us know!   🔥 Want to experience innovation firsthand? 👉 Get inspired by our content — sign up 👉 Explore tailor-made programs — learn more 👉 Apply for an open program — apply here 👉 Book a keynote speaker — let's talk  

In this episode of Radar by nexxworks, Steven van Belleghem, Pascal Coppens, and Peter Hinssen unpack the TikTok ban and its surprising aftermath, a groundbreaking move in AI by DeepSeek, the unexpected marketing lessons from a kitchen gadget, and how politics is steering big tech in new directions.   Don't forget to leave us a comment to let us know what you think—your feedback helps shape future episodes!   Dive deeper into our conversations: ➡️ Book nexxworks keynote speakers like Steven van Belleghem, Pascal Coppens, and Peter Hinssen to bring these insights straight to your event.   

2024 has been packed with surprises—AI in advertising, the race for self-driving cars, and China’s growing tech dominance. But what does all this mean for 2025? In this episode, we’re breaking down the future of transportation, the changing face of customer service, and China’s relentless push to be the tech leader of the world. This is your guide to the tech trends you’ll need to watch. Don't forget to leave us a review!  Go behind the scenes with nexxworks to meet the world’s top innovators and brightest minds.

In this latest Radar Podcast episode, Steven Van Belleghem, Peter Hinssen, and Pascal Coppens take a deep dive into the factors shaping South Korea’s rise as a tech and cultural leader, the complex relationship between the US and China, and the potential global implications of the US Elections 2024.Don't forget to leave us a review!  Go behind the scenes with nexxworks to meet the world’s top innovators and brightest minds.

In this episode of Radar by nexxworks, Steven, Peter, and Pascal discuss TEMU’s disruptive e-commerce model and the ethical challenges it faces, AI’s rising power demands, the military's growing use of AI, and how customer experience is transforming the hospitality industry. We’ve introduced the Radar Rating to evaluate top restaurants and hotels based solely on customer service, and we want your input!Which restaurants or hotels excel in customer service? Share your favorites on Linkedin!   Don't forget to leave us a review!  Go behind the scenes with nexxworks to meet the world’s top innovators and brightest minds.

In this episode, we dive into the recent ruling declaring Google an illegal monopoly, the potential for breaking up the tech giant, and the role of AI in reshaping the search landscape. We also explore China’s antitrust crackdown and its rapid energy transition toward renewables and nuclear power. Lastly, we compare two unique retail concepts: LA’s luxury Erewhon Market and Foodbanks Canada’s initiative to create a dignified, retail-like experience for those in need. Tune in for insights on tech, innovation, and creating positive impact through customer experience.   For a dose of fresh business and tech inspiration, head over to nexxworks.com   Explore a bold new world with nexxworks - join our open experiences here:  https://www.nexxworks.com/experiences/upcoming-experiences.

In this episode of Radar, Steven, Pascal, and Peter discuss their experiences during the keynote speaking season and the rise of AI. They also explore the success story of Octopus Energy, a UK-based energy company that combines innovative technology with exceptional customer service. The conversation then shifts to the conflict between Europe and China in the EV market, with the European Union imposing tariffs on Chinese EV imports due to unfair competition. The hosts also discuss the percentage of Chinese brands in the European car market. The conversation explores the potential impact of tariffs on European cars made in China and the implications for the automotive industry. It also delves into the consolidation happening in the Chinese electric vehicle market and the rise of Chinese car brands. The discussion touches on the intersection of artificial intelligence and synthetic biology and the potential risks and game-changing effects of these technologies. The conversation concludes with a book recommendation on the topic of AI and synthetic biology. The conversation explores the concept of revenge effects and the need for containment in the face of technological advancements like AI and synthetic biology. It discusses the historical examples of nuclear power and the Industrial Revolution, highlighting the challenges of containing the power unleashed by innovation. The conversation also touches on the importance of collaboration and regulation in governing these technologies. The potential impact of quantum computing is briefly mentioned, but the focus remains on AI. The conversation concludes with a mention of Peter's upcoming book, 'The Uncertainty Principle,' which explores leveraging uncertainty in the never-normal.

Join your hosts Steven Van Belleghem, Peter Hinssen, and Pascal Coppens for another episode of Radar, by nexxworks. Pascal Coppens shares his travel report from China, where he visited various cities and companies in the Greater Bay Area. Another topic is the TikTok ban in the US and the approaching ban in Europe, with Peter providing insights into the history and controversies surrounding TikTok. Steven focuses on the principles outlined in the book 'No Rules Rules' by Erin Meyer and Reed Hastings. 

Join your hosts Steven Van Belleghem, Peter Hinssen, Pascal Coppens, and special guest and AI expert Geertrui Mieke De Ketelaere as they talk about customer experience at the Miami Beach Police Department, Chinese innovation and technology at the Mobile World Congress, the Challenge of Human Behavior and Technology and much more!  

For the first episode op 2024, our tried and trusted hosts invite a special guest! Elke Geraerts, professor in psychology and CEO of Better Minds At Work. The four of them give their predictions for 2024, talk about AI vs AI (Authentic Intelligence), the Magnificent 7 of the stock market, Chinese flying cars and cruise ships as well as CES. Enjoy!

‍In this brand new episode, Steven, Peter, Pascal and Julie talk first about The North Face's (fake?) PR stunt, how Temu is taking over the world with cheap and fast products, Julie reflects on the OpenAI saga, then onto Steven's High Value Service Agents and Peter wraps it up for Christmas with some controversial optimism heading into 2024 ... Enjoy! For more inspiration about business and technology, go to nexxworks.com. Want to learn more about our learning and inspiration programs? Visit https://www.nexxworks.com/experiences/upcoming-experiences.

We're back with a special interview episode where Peter Hinssen has a fascinating conversation with Pascal Coppens about Generative AI. They talked about the most important Chinese AI players, regulation, education, the cloud, light weight LLMs, geopolitics, the talent war and China's transition to a service-driven industry. If you want to know more about generative AI from an eastern perspective, this is the episode for you!

In this brand new episode, Radar podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Laurence Van Elegem, Julie Vens - De Vos and Pascal Coppens, discuss the unicorn that is Taylor Swift, Humane’s overhyped AI Pin, the next killer AI device, generative AI in China, the WeWork saga, the Bletchley Park AI Summit, the Executive Order on AI, Mercier champagne, data colonization, LinkedIn, our upcoming China Tour and many more things! Enjoy! For more inspiration about business and technology, go to nexxworks.com. Want to learn more about our learning and inspiration programs? Visit https://www.nexxworks.com/experiences/upcoming-experiences.

In this brand new episode, Radar podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Pascal Coppens, Julie Vens - De Vos and Laurence Van Elegem discuss how LinkedIn saved Julie’s day, Neuralink’s first human trials, Elon Musk’s big plan, cyborgs, invasive technology, all things Japan and business - from time machine investing, to omotenashi, humility, declining demographics, finding the perfect knife & more - Elon Musk’s algorithm, Walter Isaacson’s biography about him, all the people Peter Hinssen feels sorry for, Huawei Connect, the chip war, a European ban on EVs, effective altruism, accelerated altruism and much more! Enjoy! For more inspiration about business and technology, go to nexxworks.com. Want to learn more about our learning and inspiration programs? Visit https://www.nexxworks.com/experiences/upcoming-experiences.

Radar is back with its exciting first episode! Join your host, Steven, as we delve into a summer filled with adventures and discoveries. Get ready to say yes to a captivating invitation from Peter Hinssen, where we explore the sizzling topic on every CIO's plate: Content Science. Pascal Coppens will bring you peace of mind amidst the storm of troubling news about China's economy, while Julie Vens-De Vos reveals her surprising love for the Barbie movie.   Steven will stir things up by dissecting the good, the bad, and the ugly in CX this summer. The #nexxworks crew will take you on a journey from Mattel to Patagonia, from OpenAI (of course) to Tesla. Join them in exploring topics like the present and future of telemarketing, the need for talent strategy, the evolution of social consciousness ("woke"), and demographics: find out if, and why, China's population is expected to change significantly.

In this last episode of the season (back in September!), Radar podcast host Steven Van Belleghem and his #nexxworks friends Peter Hinssen, Pascal Coppens, Julie Vens - De Vos and Laurence Van Elegem discuss non-negotiable rules in CX, this month’s Tesla news, EV market price wars, Elon Musk’s adventures in China (or is it Yilong Ma?), the Apple Vision Pro, AI regulation, P(doom), the learnings of our latest Art of Talent Tour with Behavioral Scientist Frederik Anseel, Ørsted, Maersk, Novo Nordisk, our new Never Normal Masterclass, the crackdown of the SEC on Binance and Coinbase in the US, China’s national blockchain center, the Hong Kong crypto exchange and the very latest on general-purpose humanoid robots. Here's Scott Galloway’s Twitter thread with all the past calls for tech regulation that Laurence referred to: https://twitter.com/profgalloway/status/1659034629129601026 Enjoy! For more inspiration about business and technology, go to nexxworks.com. Want to learn more about our learning and inspiration programs? Visit https://www.nexxworks.com/experiences/upcoming-experiences.