In this episode of QInsight, hosts Steve Clarke and Alastair Jupp talk with Chris Parkes, long-time Microsoft consultant and AI advocate, about the rise of digital labour and the shifting balance between people and machines.
From the Industrial Revolution to the AI era, Chris explores how every wave of progress has expanded human capacity, and why this one is different. The trio discuss what the capacity gap really is, how AI agents are already reshaping sales and service roles, and what it means to become an “agent boss” in the age of intelligent automation.
They also confront the challenges of governance, trust, and data security, and consider how small and mid-sized businesses can adopt AI safely without losing what makes them human.
It’s a wide-ranging conversation about risk, readiness, and responsibility as digital labour becomes part of everyday business.
In this episode of QInsight, hosts Steve Clarke and Alastair Jupp sit down with Luke Williams, Head of AI at Intergage, to separate AI’s real-world value from the noise surrounding it.
They explore where businesses are genuinely seeing results from AI, how to close the “capacity gap” between ambition and human bandwidth, and why every organisation now needs an AI Statement to guide its ethics and governance.
Luke also introduces the world of vibe coding — where non-developers are building software through prompts — and the team weigh up whether that creativity outweighs the security risks.
It’s a grounded, insightful conversation about experimentation, responsibility and the next generation of AI-ready businesses.
In the first episode of QInsight, hosts Steve Clarke and Alastair Jupp question everything you think you know about CRM.
Once dismissed as digital admin, CRM now sits at the centre of how modern businesses sell, serve, and grow. Steve and Alastair explore why so many systems still fail, what user adoption really means, and how AI is quietly reshaping the landscape.
It’s an honest look at the myths, mistakes, and moments that define CRM today, and a glimpse of where it’s heading next.