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Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe | Customer Experience Strategy Expert
541 episodes
1 week ago
Elevate Your Customer Experience
Show more...
Management
Technology,
Business,
Marketing,
Entrepreneurship
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All content for Punk CX: Customer Experience Insights with Adrian Swinscoe is the property of Adrian Swinscoe | Customer Experience Strategy Expert and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Elevate Your Customer Experience
Show more...
Management
Technology,
Business,
Marketing,
Entrepreneurship
Episodes (20/541)
Punk CX: Customer Experience Insights with Adrian Swinscoe
Transforming CX with predictable AI and workflow automation - Interview with Rebecca Miller of Pega
1 week ago
39 minutes

Punk CX: Customer Experience Insights with Adrian Swinscoe
Overcome incrementality by reimagining customer and agent experience - Interview with NiCE's CEO and Staysure's COO
2 weeks ago
1 hour 8 minutes 19 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Five blind spots that get in the way of customer understanding and growth - Interview with Toni Keskinen of 180ops
4 weeks ago
1 hour 29 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
SRM and why it matters to growth and customer experience - Interview with Ryan Hamilton
1 month ago
44 minutes 5 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Employee understanding and cracking the code of a better employee experience - Interview with Annette Franz
1 month ago
38 minutes 53 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Without context, an insight is worth nothing - Interview with Jochem van der Veer of TheyDo
1 month ago
50 minutes 48 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Voice still reigns in customer service - Interview with Nikola Mrkšić of PolyAI
2 months ago
55 minutes 6 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
The future of CX and agentic CX - Interview with Sid Banerjee of Medallia
2 months ago
40 minutes 54 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Customer-centric innovation and Amazon's PRFAQ - Interview with Marcelo Calbucci
2 months ago
36 minutes 40 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Lush’s Journey: Balancing Innovation, Empathy, and Customer Care - Interview with Naomi Rankin of Lush
2 months ago
27 minutes 18 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Omnichannel was a myth - Interview with Gaurav Passi of Zingly
3 months ago
39 minutes 55 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Why businesses need to invest in both brand and customer experience - Interview with Martin Gill of Forrester
3 months ago
39 minutes 27 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Legacy transformation, agentic AI and how to get it right - Interview with Don Schuerman of Pega
3 months ago
35 minutes 3 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Starting a resolution revolution - Interview with Tom Eggemeier, Adrian McDermott and Matthias Göhler of Zendesk
4 months ago
57 minutes 42 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
AI-driven search volumes are exploding and what brands should be doing about it - Interview with Vivek Pandya of Adobe
4 months ago
29 minutes 25 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
The art and the science of listening - Interview with Zig Serafin, Brad Anderson and Isabelle Zdatny of Qualtrics
4 months ago
1 hour 3 minutes 43 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Testing and experimentation is everyone's problem - Interview with Shafqat Islam of Optimizely
5 months ago
47 minutes 25 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
There are five types of loyalty but only two are growing - Interview with Sara Richter of SAP Emarsys
5 months ago
54 minutes 5 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Harnessing the contact center's potential as a real-time data gold mine - Interview with Suvi Lindfors of Netigate
6 months ago
49 minutes 53 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Life Lessons I Learned From Being A Line Cook - Interview with Ari Weinzweig
6 months ago
59 minutes 26 seconds

Punk CX: Customer Experience Insights with Adrian Swinscoe
Elevate Your Customer Experience