Last Updated on August 2, 2025 by Owen McGab Enaohwo
A single decision can have a profound impact on a business.
Robert Goudie, the founder of
Consortium Private Wealth, struggled to manage his business processes in Microsoft Word. The documents were clunky, disorganized, and difficult to update due to the system’s limited features. This hindered employees from performing their jobs efficiently. But all of that changed when he implemented SweetProcess, an
automated workflow management tool.
SweetProcess helped the team eliminate significant operational challenges, including dependence on tribal knowledge and inefficient employee training, and increased efficiency across the organization.
Robert Goudie, Senior Financial Advisor of Consortium Private Wealth
About Consortium Private Wealth
Consortium Private Wealth is an Australian-based financial services agency. Founded in 1998 by Robert himself, the company caters to business owners, self-managed super fund (SMSF) trustees, and individual investors, helping people live financially comfortable lives while building wealth for the future.
Over the years, the organization has expanded to include more employees, such as financial advisers and business partners. Consortium Private Wealth has established itself as a leading financial services provider.
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Operational Setbacks of Ineffective Documentation
Documenting business operations in Word wasn’t much of a problem at first, when it was just Robert and a few employees. However, as the company began to grow and more procedures emerged, it became increasingly difficult to manage everything.
“It was hard and boring to read. No one enjoyed creating those documents, let alone a new person trying to decipher what someone’s trying to explain,” Robert lamented.
Besides the tedious documentation, there was the challenge of operational knowledge being stored in employees’ heads and inaccessible when they were indisposed. This halted operations, negatively impacting the business.
There was also hardly enough time to manually document emerging procedures as employees were preoccupied with operational business demands, mainly catering to clients’ needs. As the business expanded, already documented processes became redundant, and updating them was just as tedious as creating new ones.
These and other challenges improved significantly when Robert discovered SweetProcess. Out of the options he tried,
