Last Updated on May 11, 2025 by Owen McGab Enaohwo
Andrew Dale is the technical director at
CloudTech24, a managed IT services provider. He ensures that organizations get the utmost value from outsourcing their IT needs to his team so they can focus on the fine details of running their businesses.
The services Andrew and his team offer are only as good as their own operations. CloudTech24 needed to standardize their processes for seamless operations. In a quest to improve their processes, they discovered SweetProcess.
Andrew shares his experience of how SweetProcess hasn’t only helped streamline their operations but also enhanced his team’s efficiency.
Andrew Dale, Technical Director of CloudTech24
About CloudTech24
CloudTech24 is a global, fully managed and supported IT services provider. Its team of technical experts offers 24/7 support to customers remotely to keep their IT infrastructure running continuously.
Based in the United Kingdom, CloudTech24 operates on advanced cloud technology with strong security to prevent cyber threats. It adopts a proactive approach to identify opportunities to enhance its clients’ systems and resolve security, health, and performance challenges.
The organization currently has about 25 employees.
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The Biggest Pain Point
As an IT services provider business, the team at CloudTech24 has always used technology in their operations. But they couldn’t achieve consistency across departments due to the limitations of the systems they were using.
“The system that we used for most of our documentation before was specifically IT-related. It was only relevant to the service test team, and it didn’t make sense for other members of the business to have access to it. So we needed something that was a bit more overarching and generic in terms of its ability to deliver documentation and process for anything rather than just specifically IT-related issues,” Andrew laments.
Accessibility was another challenge they had with their previous system. They had a system they could only use on their service desk system. As the world embraced remote work more, it became obsolete.
“We had a centralized documentation platform that people were able to access, but it was primarily service desk related. So it was purely for the IT team rather than the HR or sales guys or anybody else in the business. There were documents in SharePoint and places for people to go and find things, but it wasn’t as accessible or task-related as SweetProcess’s,” Andrew reveals.
Finding a Solution in SweetProcess
Businesses must continuously improve their processes to stay competitive. Understanding this concept, Andrew was keen on improving his organization&...
