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Power Time
Scott Meddings and Matt Noble
23 episodes
2 days ago
The PowerTime podcast delves into the subtleties of Low-code development and the mastery of leading a high-achieving technology team. It provides vital technical leadership guidance and insights into emerging trends like AI, including how to synergize AI with Low-code for enhanced outcomes. The discussion encompasses strategies for implementing a Low-code framework in your organization, addressing leadership, technological advancements, and more. It’s important to highlight that this podcast is independently produced and is not associated with Microsoft or NCS, reflecting only the personal opinions of the speakers. Please go to https://powertime.au to subscribe to our newsletter.
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Technology
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All content for Power Time is the property of Scott Meddings and Matt Noble and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
The PowerTime podcast delves into the subtleties of Low-code development and the mastery of leading a high-achieving technology team. It provides vital technical leadership guidance and insights into emerging trends like AI, including how to synergize AI with Low-code for enhanced outcomes. The discussion encompasses strategies for implementing a Low-code framework in your organization, addressing leadership, technological advancements, and more. It’s important to highlight that this podcast is independently produced and is not associated with Microsoft or NCS, reflecting only the personal opinions of the speakers. Please go to https://powertime.au to subscribe to our newsletter.
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Technology
Episodes (20/23)
Power Time
E23: Part 2 Inside Microsoft’s Contact Center Revolution: AI Agents & CoPilot in Action with Jennifer Lowry
On this episode of Power Time, hosts Scott and Matt welcome Jennifer lowery from Microsoft’s Customer Zero team to discuss how AI is reshaping large-scale support. Jen shares stats from Microsoft Support and how CoPilot and multi-agent systems are being used across 92 contact centers. They explore agentic capabilities like intent routing, process automation, case handling, and knowledge-harvesting agents that turn solved cases into reusable knowledge—boosting first-call resolution and reducing agent toil. The conversation highlights human benefits: improved empathy, multilingual live translation, proactive outreach, and the vision of personal assistant agents that monitor and resolve issues automatically—raising CSAT and agent satisfaction. Finally, they reflect on rapid adoption, real-world demos, and the next 12 months of innovation in contact centers driven by AI.   (42) Jennifer Lowry | LinkedIn
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2 days ago
45 minutes

Power Time
E22: Part 1 - How AI Is Rewiring the Contact Center - Special Guests Tim Knox and Michael Clark
In this two part episode, industry leaders unpack how AI is transforming contact centers — from real-time intent detection and transcription to 24/7 AI front-ends and regulatory challenges in finance. They discuss practical use cases, the evolving role of human agents, model-agnostic strategies, and what the next 12–18 months might mean for contact center technology and operations. A must listen if you are thinking of a Contact Center transformation in the future and want top trends (42) Tim Knox | LinkedIn (42) Michael Clark | LinkedIn
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2 days ago
37 minutes

Power Time
E21: David Walker Group CTO Westpac Bank - How AI Will Transform Banking & Westpac's Vision for AI
Westpac Group CTO David Walker explains how the bank is embedding AI across its business — from Copilot and GitHub tools to Growth Labs’ AI Shark Tank — and details the "My Digital Twin" vision, agent-driven services, and partnerships with Microsoft to modernize legacy systems.The episode covers how AI boosts engineer productivity, balances innovation with compliance, and explores future trends like humanoid robots and agent-to-agent interactions that could reshape customer experiences.
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1 month ago
44 minutes

Power Time
E19: CVP Power Platform Ryan Cunningham chat to Matt and Scott about the Platform and AI
Welcome to another exciting episode of Power Time! Join us as we delve into the transformative world of Microsoft’s Power Platform. This episode features a riveting discussion with Ryan Cunningham, Corporate Vice President at Microsoft, who brings invaluable insights into navigating the rapidly evolving landscape of low-code applications powered by AI. Explore how Heineken enables nearly 100,000 users with a lean team using Power Platform. Learn about the advances in governance and the pivotal role of Copilot Studio in managing platforms. Ryan sheds light on the rise of agents, emphasizing the importance of empowering every business unit to innovate and optimize processes effectively. Dive into the concept of 'agent feeds' and how it symbolizes a paradigm shift in business operations, allowing seamless collaboration between digital and human co-workers. From automating process management to enhancing user experiences, discover how enterprises are set to navigate the future of digital transformation. (40) Ryan Cunningham | LinkedIn 
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2 months ago
35 minutes 7 seconds

Power Time
Special Edition - Kids Helpline's Tracy Adams on the 24/7 Campaign and Why the Contact Centre Is Crucial for Young People
Join Scott  and Matt as they explore how technology is transforming mental health support for children, featuring special guest Tracy Adams, CEO of Your Town and Kids Helpline. In this insightful conversation, Tracy shares how Kids Helpline is integrating AI and cutting-edge technologies to reshape how young people access critical support services. Learn how the organization is using Microsoft technology to improve response times, deliver more personalized care, and reach more children in need. The discussion also covers their ambitious goals to expand outreach, use data to inform services, and maintain a strong human connection in counseling—even as AI solutions grow more prominent. This episode offers a compelling look at the future of youth mental health support and the evolving role of technology in care delivery. Don’t miss your chance to learn about the upcoming 24/7 Giving Day campaign, aimed at funding more responses and ensuring every child has access to professional help when they need it most—and how you can get involved.   Please help if you can Kids Helpline - Giving Day | Support Kids in Crisis Today (37) Tracy Adams | LinkedIn
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3 months ago
32 minutes 38 seconds

Power Time
E18 : Exploring AI's Role in Modern Business Transformation with Vyas CTO data and AI Microsoft and and Ananth Data and AI technical leader
Welcome to Power Time, where today we dive deep into the evolving world of artificial intelligence with Microsoft experts. Join us as Anand Prakash and Vyas explore the transformative power of AI in business, highlighting its impact across sectors like healthcare and finance. We'll discuss the importance of secure AI design, governance, and the exciting potential of agent-based systems. You'll gain insights into the practical applications of AI, hear about the latest advancements from Build, and learn how organizations can harness AI effectively to enhance productivity and innovation. Whether it's transforming customer experiences or optimizing business processes, this episode offers valuable perspectives for anyone navigating the AI landscape.   (38) Vyas Dev Venugopalan | LinkedIn (38) Ananth Prakash | LinkedIn  
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4 months ago
51 minutes 50 seconds

Power Time
E17: Derah Onuorah : How AI will change the way we work and what starting your tech career now means.
Welcome to Power Time, where Scott Mennings and Matt Noble dive into the world of technology with special guest Derah Onuorah, a product manager at Microsoft. Join us as we explore Dara's intriguing career journey from aspiring lawyer to tech innovator, and his passion for building exceptional products in the Power Platform. Derah Onuorah shares his unique experiences, insights into the evolving landscape of digital labor, and the transformative role of AI in business. Learn about the importance of creativity, taste, and the new automation mindset that prioritizes business outcomes over technology solutions. Tune in for an engaging discussion about the future of intelligent automation, the significance of performance accuracy, and the potential of AI tools to empower individuals to create without extensive domain expertise. Discover how Dara's story and vision for the future inspire us to embrace the possibilities of technology.
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5 months ago
42 minutes 42 seconds

Power Time
E16: We debate the future of RPA and an interview with Jack Rowbotham from PVA to CPS
In this exciting episode of Power Time, hosts Scott Meddings and Matt Noble dive into the transformative effects of AI on conversational interfaces. They discuss the evolution from Power Virtual Agents to the groundbreaking Copilot Studio, highlighting how AI disruptions have reshaped project timelines and application-building processes. The episode also covers engaging personal stories and career insights from guest Jack Rowbotham, who shares his journey from sales to product marketing and the impactful realization of Copilot Studio's potential. Listeners gain valuable perspectives on autonomous and conversational agents, including fascinating real-world use cases in fraud detection and supplier recommendations. Join Scott and Matt as they explore the future of autonomous agents, the rapid pace of AI advancements, and the strategic roles these agents will play in both personal and professional spheres. Don't miss this episode's key takeaways on adapting to industry changes and maximizing AI-powered tools for efficiency and innovation. (33) Jack Rowbotham | LinkedIn Announcing new computer use in Microsoft Copilot Studio for UI automation | Microsoft Copilot Blog
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5 months ago
57 minutes 41 seconds

Power Time
E15: New Power platform AI COE coming so we chat about it with Bert Wijns
What controls exist for Microsoft 365 Copilot and agents? Demo here Join us in this enlightening episode of Power Time where we explore the rapidly evolving landscape of AI governance with special guest Bert Wijns, a global business architect at Microsoft. Discover how organizations can strike a balance between empowering innovation and maintaining control in the era of autonomous agents. We delve into the complexities and opportunities posed by AI, sharing strategies for effective governance, tackling agent sprawl, and unveiling the importance of citizen development for scalable AI transformation. Whether you're navigating the challenges of agent proliferation or exploring the vast potential AI holds for your business, this episode offers valuable insights to guide you through the AI revolution. https://www.linkedin.com/in/bertwijns/ https://www.youtube.com/@PowerTimeAi/videos        
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7 months ago
49 minutes 43 seconds

Power Time
E14: We delve into a real world look into FSI and Public sector with guests Lee Marshall and Iwan Prajogo
Welcome to Power Time, where Scott Meddings from Microsoft and Matt Noble from GetAI dive into the transformative world of AI. In this episode, they discuss the dynamic change AI is bringing to startups, particularly focusing on GetAI's journey in autonomous agents and contact centers. Scott and Matt explore the challenges and opportunities in adopting AI in heavily regulated industries like government and financial services, with insights from experts Lee and Iwan. They discuss the importance of secure, compliant AI deployment and how it's reshaping processes in sectors like healthcare and education. Tune in to learn about the innovative shifts happening with AI, the role of governance and trust, and how organizations are adapting to this groundbreaking technology.
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7 months ago
1 hour 7 minutes 49 seconds

Power Time
E13: Unlocking AI Potential: Inside Microsoft's Project Sophia with Julie Strauss
In this episode of Power Time, we dive into the revolutionary journey of Project Sophia at Microsoft, exploring its potential to transform business insights using AI. Join us as Matt Noble shares his exciting new venture with GetAI, shedding light on the role of AI in modern business strategy.Our conversation explores the dynamic landscape of AI applications, highlighting innovations within Microsoft's Copilot Studio. Discover the seamless integration of AI-driven agents, the role of natural language processing in simplifying complex business processes, and the future of UI development in the context of emerging AI technologies.Special guest Julie Strauss discusses her team's role in pioneering an AI-first agentic application for Microsoft. With insights into their groundbreaking work, learn about the challenges and successes of integrating AI to create a new paradigm of business solutions.Tune in for a visionary discussion on the exciting future of AI in reshaping the business world, bringing new opportunities for efficiency and enhanced customer experiences.
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9 months ago
1 hour 7 minutes 55 seconds

Power Time
E12 : 2025 Tech Predictions with Special guest Brent O'toole and Nathan Backers
Welcome to another enlightening episode of Power Time! Join us as we delve into the transformative world of AI and technology predictions for 2024. Our hosts and special guests, including Nathan Backers and Brent O'Toole, explore the transition from experimental AI to real-world applications and return on investment strategies. We discuss the highlights from the AI Tour, including groundbreaking presentations, customer insights, and the technological advancements that are setting the stage for the coming year. Discover how conversational AI, intelligent applications, and the potential of quantum computing are poised to revolutionize industries and reshape how we interact with technology. Tune in for expert insights, industry predictions, and an engaging discussion on what to expect from AI, from enhanced customer experiences to the next big breakthroughs. This is a must-listen for anyone eager to stay ahead of the curve in the rapidly evolving tech landscape.
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10 months ago
54 minutes 10 seconds

Power Time
E11: Ryan Cunningham takes us through intelligent applications and agents and why you need a platform now.
In this engaging episode of the Power Time podcast, hosts Scott and Matt explore the dynamic world of tech leadership, artificial intelligence, and low-code solutions. Joining them is Ryan Cunningham, Vice President of Intelligent Applications at Microsoft, who shares his expertise on the transformative potential of AI-driven applications. The discussion delves into the evolution of low-code platforms, highlighting the impressive growth and adoption of Microsoft's Power Platform. Ryan sheds light on the role of generative AI in revolutionizing software development and how intelligent applications are shaping the future of business processes. With real-world examples and insights, the episode offers a glimpse into how technology continues to redefine industries. This episode is perfect for anyone interested in the latest tech innovations, AI trends, and the future of application development. Tune in and discover how the synergy between AI and low-code is paving the way for a new era of digital transformation.
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11 months ago
1 hour 3 minutes 34 seconds

Power Time
E10: We go deep into the 500m saving in the Microsoft Contact Center with Jennifer lowry
Welcome to Power Time! In this episode, hosts Scott and Matt dive into the revolutionary transformation of contact centers with the help of AI, featuring insights from Jennifer Lowry, a leader at Microsoft's contact center. With a staggering 45,000 agents across 92 centers in 120 countries, Microsoft's contact center is at the forefront of technological innovation. Jennifer shares her journey into the world of technology and support, emphasizing the importance of leveraging AI to enhance both customer and agent experiences. The discussion highlights key metrics of success, including significant improvements in digital deflection, first call resolution, and customer satisfaction. The episode explores the challenges and opportunities presented by AI in knowledge management, the reduction of agent toil, and the creation of a seamless customer journey. Jennifer also discusses the potential for AI to transform traditional contact center roles, enabling agents to focus on more meaningful interactions. Tune in to discover how Microsoft is leading the way in integrating AI into contact centers, the lessons learned, and what the future holds for this evolving landscape. Don't miss this insightful conversation on the Power Time podcast!
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11 months ago
1 hour 2 minutes 43 seconds

Power Time
E9: A look into the future and why now is the time to care about your data - Guest Greg Nash
In this engaging episode of Power Time, hosts Scott and Matt dive into the rapidly evolving world of AI and technology. Starting with an unexpected cameo on TV, Matt shares a thrilling story that leads into a discussion on the future of AI. The hosts explore how voice technology, like Microsoft's new Copilot solutions, is transforming the way we interact with PCs, making them more intuitive and voice-responsive.The conversation takes a deeper turn into the world of AI-driven contact centers and the anticipated release of GPT-5.0, hinting at a future where AI plays a crucial role in customer service. Scott and Matt also reflect on their experiences at the PowerPack Conference in Vegas, highlighting new launches like PowerUps Planner and the potential of CoPilot agents as game-changers in the tech industry.Special guest Greg Nash, a data expert, joins the podcast to discuss the critical role of data in leveraging AI effectively. The episode wraps up with a look into Project Sophia, a cutting-edge initiative aiming to revolutionize data visualization through language models.Tune in to discover insights into the intersection of AI, data, and voice technology, and how these advancements are shaping the future of work and technology.
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1 year ago
1 hour 4 minutes

Power Time
E8 : Unlocking Technical Leadership: A Conversation with Justin Graham Microsoft GM Power Pages
Welcome to another exciting episode of the Power Time Show with Matt and Scott! Today, we dive deep into the world of leadership and innovation with our special guest, Justin Graham, a respected leader in the Microsoft space. In this episode, Justin shares his journey through the tech industry, from his early days working in startups to leading groundbreaking projects at Microsoft. He reveals the secrets to motivating technical teams, the importance of democratizing access to technology, and his vision for the future of AI and business processes. We also explore the critical role of security in today's tech landscape and discuss some of the latest trends in AI that are set to revolutionize the industry. Plus, Justin gives us a glimpse into some exciting upcoming features in PowerPages and reflects on his proudest career moments. Don't miss this inspiring and insightful conversation that promises to leave you motivated and informed about the future of technology and leadership. Tune in now!
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1 year ago
48 minutes 11 seconds

Power Time
E7: From Librarian to Power Platform Influencer and Global tech presenter - Lisa Crosbie's Journey
Welcome to Power Time! In this exciting episode, hosts Scott from Microsoft and Matt from NCS delve into the remarkable journey of Lisa Crosbie. From her beginnings as a librarian to becoming a tech influencer and influential YouTube content creator, Lisa shares her inspiring story and career highlights. Discover how Lisa turned the challenges of the pandemic into opportunities, creating a successful YouTube channel with over 58,000 subscribers and 5 million views. Learn about her unique ability to simplify complex tech concepts and her contributions to the Microsoft community. Lisa also discusses her recent experiences speaking at major conferences in Europe, her collaborative projects, and the rewarding impact her work has had on people's careers. Don't miss this episode filled with inspiration, insights, and practical advice for anyone looking to make a mark in the tech industry. (68) Lisa Crosbie | LinkedIn (1) Lisa Crosbie - YouTube
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1 year ago
58 minutes 49 seconds

Power Time
E6: The Future of Technical Sales and High-Performance Leadership, Meditation, Hypnosis guest - Ray Schloss
In this episode, we delve into the evolving role of technical sales professionals over the next decade. Join us as we discuss the impact of AI, the importance of balancing technical expertise with strategic leadership, and the nuances of managing high-performance teams.
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1 year ago
53 minutes 57 seconds

Power Time
E5: UDIO breakdown, CoPilot in depth use cases, AI/CoPilot Tips from our guest Adam Gernon
Dive into the transformative world of AI with hosts Matt and Scott on the Power Time Show. This episode explores AI's role in revolutionizing various life aspects and highlights tech innovations like Microsoft's Wave 2 and Project Sophia. Special guest Adam Gernon from Microsoft discusses the practical applications of AI, emphasizing Copilot's impact on business and addressing job replacement concerns. The conversation also covers the integration of AI in workplaces, offering insights on using AI tools effectively and anticipating future job interviews. A must-listen for those looking to leverage AI in their work.
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1 year ago
44 minutes 19 seconds

Power Time
E4: Exclusive in-depth Conversation with John Kelly Co-Founder Eighty20
Welcome to 'The Power Time Show,' your one-stop-source for insightful conversations with influential figures in the technology industry. In today's thrilling episode, we present you an exclusive dialogue with John Kelly, the Global Microsoft Alliance Lead at NCS, a co-founder of Eighty20, and an influential figure in the Microsoft ecosystem. Through this profound discussion, John shares the story of his transformative journey from a sought-after program manager to a successful business owner. Our guest takes us through the foundation of Eighty20, a revolutionary entity designed to serve as an end-to-end solutions, driven by values and accountability. Through numerous challenges and victories, John nurtures his vision into a well successful enterprise. You'll hear everything from John's first intimidating yet thrilling visit to the Microsoft conference, Inspire, to the real-life experiences and insights he gained while navigating the rapidly evolving world of IT. John offers candid insights into the sector, sharing his journey of building a booming IT business from scratch, and the principles that helped maintain its stellar growth. He bravely conveys the realities of entrepreneurship, spotlighting the key role of resilience, passion, and determination in the face of adversities. Through John's experiences, you'll realize that hard work, sacrifice, and strategic risk-taking far outweigh luck in the path to success. John touches deeply on the importance of investing in the right team members and fostering a robust company culture. Gain inspiration from how his team's shared values, unity, and collaborative spirit acted as vital assets in the fast-paced growth of his business. This episode serves to enlighten aspiring entrepreneurs and IT enthusiasts on the key factors driving the growth of an IT business. We further explore the journey of Eighty20 as it grew into a major global force in the technology sector, drawing attention from significant players leading to interesting investment and acquisition projects. Explore how John managed to launch various specialized practices within 8020's ecosystem while sustainably maintaining their unique culture. Learn about their successful acquisition by NCS and their future endeavors under NCS Australia's guidance. Ultimately, find motivation from John's inspiring career journey as he persistently aimed to scale businesses and nurture his partnership with Microsoft. With a strong focus on his team's success, financial strategies driven by passion, and maintaining employment during uncertain times, John portrays the beneficial prospects arising from an acquisition by a trendsetting Singapore business. Lastly, catch some valuable tips on effective cash flow management, the significance of strong business partnerships, and insightful lessons from John's life outside business.
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1 year ago
49 minutes 8 seconds

Power Time
The PowerTime podcast delves into the subtleties of Low-code development and the mastery of leading a high-achieving technology team. It provides vital technical leadership guidance and insights into emerging trends like AI, including how to synergize AI with Low-code for enhanced outcomes. The discussion encompasses strategies for implementing a Low-code framework in your organization, addressing leadership, technological advancements, and more. It’s important to highlight that this podcast is independently produced and is not associated with Microsoft or NCS, reflecting only the personal opinions of the speakers. Please go to https://powertime.au to subscribe to our newsletter.