Trust Issues: QA’s Role in Securing the iGaming Experience

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PLATO Panel Talks

PLATO

42 episodes

3 days ago

Welcome to PLATO Panel Talks (formerly PQA Panel Talks)! Every month we bring together a team of experts from our PLATO team and community to talk about their experiences and debate and discuss issues in the vast world of software testing and quality assurance.

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Trust Issues: QA’s Role in Securing the iGaming Experience

PLATO Panel Talks

37 minutes 35 seconds

2 months ago

Trust Issues: QA’s Role in Securing the iGaming Experience

In today’s digital world, customer trust is everything, especially when money, data, and emotion are all on the line. In this episode, Mike Hrycyk is joined by Neha Batta (Director of Delivery Services at BCLC) and James Hurst (QA Manager at PLATO) to explore what it takes to build and maintain trust in the online gaming space.

From the complexities of gaming compliance in Canada to the real-life ripple effects of software bugs, this panel dives deep into how quality assurance acts as the first line of defence. You'll hear about the layers of regulation, the role of testers in securing fair play, and why even non-financial bugs can drive players away. Tune in to learn how QA is more than just testing.

Episode transcript here

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