Salesforce just cut 4,000 customer support jobs, saying AI agents now handle half of all client interactions. Is this the future of work — or a cautionary tale?
In this episode of PeopleScope, we take a closer look at what AI is really doing to jobs. Drawing on new research and expert commentary, we explore:
Why companies like Salesforce are restructuring roles around AI
How workers view AI — worried about job losses in general but confident in their own roles
Signs of optimism, with most office workers believing AI will enhance, not replace, their jobs
The long-term view that AI marks a workforce revolution, not an extinction event
AI isn’t the end of work, but it is the end of work staying the same. Tune in to hear what this means for employers, HR leaders, and anyone navigating the future of work.