Language undergirds so much of the experience research process: The designs we're evaluating (e.g., button text, UI, a chatbot's mannerisms), the studies we're creating (e.g., survey questions, interview guides), and certainly the data we collect (e.g., verbatims, video). We might "know" that our language use can bias results, but in what ways and to what effects? In this episode, we chatted with Dr. Nicole Holliday, a sociolinguist from Pomona College, who investigates the ways social identi...
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