Learn how to take lessons from in-person customer experiences and apply them to the online world. In this podcast:✅ The key elements that define customer experience (and why every moment counts!)✅ How in-person vs. online interactions impact customer perception✅ The power of surprise and delight to boost customer satisfaction✅ Why consistency in content, communication, and service builds trust and loyalty A seamless, engaging experience = more sales and happier customers! 🎉